Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




67 posts

Master Geek

Subscriber

Topic # 82870 6-May-2011 20:18
Send private message

Looks like many issues with Orcon in this forum so as an Orcon business subscriber with phone lines through Orcon and an Orcon home user can anybody help get my Orcon problems solved?

Orcon at home is fine with 1 phone line and broadband through the Mt Albert switch but based on that experience I shortsightedly signed up my business to Orcon in August last year.

The business has 3 lines connecrted by two copper lines to the switch. One line is an analog line with broadband ADSL+. The 2nd line is digital and operates through the modem. The third line is analog and shared between a fax and EFTPOS machine plus calling. All 3 lines are accessed through a Panasonic PBX.

To date few of the issues I've reported have been resolved and weeks now elapsed since my last call to "customer service" which was to be responded to the next day.

First issue is I can't send a fax to the USA. I know faxes are old school but some companies prefer it for  receiving an order and a fax line was part of the agreement.
The fax is connected to a analog line shared with an EFTPOS machine. It always worked OK until I shifted over to Orcon. I've been told twice that the engineers are looking onto the issue and will report back the next day but the next day never comes. The fax is answered but the line hangs up after a brief exchange handshake routine.

Now I've started I might as well ask about why the digital 2nd line accessed through the modem is deemed suitable for a business. Over time the noise on the line builds up and eventually goes dead. The router needs to then be rebooted. This happens every couple of days. Is this to be expected?

Issue #3 During calls if there is another incoming call on the same line, the call waiting tone interrupts the call, masking part of the caller's voice. I don't have call waiting and have asked for the tone to be removed to no avail.

Any suggestions as to how any of these issues can be sorted is appreciated. Meanwhile I don't recommend Orcon as a viable business solution to phone & broadband.

My 2c worth.

Stephen




Create new topic
2915 posts

Uber Geek
+1 received by user: 414

Trusted
Subscriber

  Reply # 467189 9-May-2011 16:50
Send private message

Bteam: Now I've started I might as well ask about why the digital 2nd line accessed through the modem is deemed suitable for a business. Over time the noise on the line builds up and eventually goes dead. The router needs to then be rebooted. This happens every couple of days. Is this to be expected?


Hate to say it, but the physical lines do that too. By some wizardry my home is provisioned with one UBA line and one LLU line, and the LLU line quite frequently has horrible noise that drowns out calls, making it near impossible to use.




I finally have fibre!  Had to leave the country to get it though.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.