Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1876 posts

Uber Geek
+1 received by user: 119

Trusted
Subscriber

Topic # 82907 7-May-2011 14:05
Send private message

I've had no voice line on my Orcon+ service today and I can't get through to their support team. I've requested a call back and I've tried ringing several times. Usually after 20+ minutes on hold the line goes dead.

The website states that they have support at the weekends but at the moment I'm wondering how well staffed it is, or are they having a major voice outage and can't cope with the calls. Their network status page isn't saying anything.

Interestingly my ADSL line is operating fine.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

Create new topic
122 posts

Master Geek


  Reply # 466514 7-May-2011 17:31
Send private message

Well i was on hold for 45 minutes i finally hung up and with my naked dsl forever declining recently and disconnections i think im back in time on dialup very frustrating - mt eden here and im sure there are more issues than the ones claimed on there network statuses

xpd

Geek,gamer,father
8197 posts

Uber Geek
+1 received by user: 1072

Mod Emeritus
Trusted
Subscriber

  Reply # 466625 8-May-2011 06:59
Send private message

I only got connected at my new house on Friday and found line/net was working yesterday after sitting on hold forever with Orcon and getting no answer.




XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

Logitech G400S Mouse / SteelSeries Apex Raw Keyboard / Logitech G933 Headphones / Samsung S23C300L Monitor / Zalman Z-Machine Mouse Mat

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


 
 
 
 


BDFL - Memuneh
58742 posts

Uber Geek
+1 received by user: 10137

Administrator
Trusted
Geekzone
Subscriber



1876 posts

Uber Geek
+1 received by user: 119

Trusted
Subscriber

  Reply # 466807 8-May-2011 17:04
Send private message

Ok I'm looking at late tomorrow before Chorus can look at my line, so no voice line for over 2 days. Thankfully they have forwarded our home number to my wife's mobile, but makes outbound local calls a bit expensive.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.



1876 posts

Uber Geek
+1 received by user: 119

Trusted
Subscriber

  Reply # 469035 14-May-2011 11:26
Send private message

I've updated the ISP faults page as this is getting ridiculous. I'm on hold to get confirmation that the work has been completed. After an hour they reset the line and push you to the back of the queue.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.



1876 posts

Uber Geek
+1 received by user: 119

Trusted
Subscriber

  Reply # 469634 16-May-2011 13:54
Send private message

After a couple of hours I have up and requested a call back, and for once they did. Chorus have now moved the expected fix for the line fault to Monday which means a 9 day open issue.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

209 posts

Master Geek
+1 received by user: 17


  Reply # 469939 17-May-2011 06:57
Send private message

Ha mate it took them 8 days to figure out that my line got disconnected when the neighbours behind me moved out. Only took 3 visits from chorus and me ringing them twice a day. Thier customer service sucks balls (20mins MIN) to get through (if it doesn't say the system is overloaded and disconnect you).

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10


Garmin introduce Garmin vivoactive 3
Posted 1-Sep-2017 18:38



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.