Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

6 posts

Wannabe Geek

Topic # 83370 15-May-2011 13:35
Send private message


I'm trying to help sort out my sisters internet connection problems with Orcon
that have been going on since early January. I was staying with them for a
while and was here when they signed up with Orcon late last year and the first
6 weeks or so it was great, really fast (like 12mbs download speeds on
speedtest) and very stable. Basically everything you would expect from ADSL2+. That
all changed around early January and it's been rubbish ever since.

I logged
help desk calls back in Feb and ran the software they sent out etc. I had to
chase them for weeks and got no answers or resolution. I eventually moved and
left it to my sister and her family to try and sort, but it doesn't look like
they have gotten very far either. In fact now it's even worse as it's not just
slow speeds, but the connection keeps dropping every hour or so.

Below are the modem stats. They are currently getting 2mbs download speeds max
at any time of the day. I'm no major techo, although I've learnt a lot from
reading on here over the last few months, but need some suggestions as to what
to try next because dealing with the Orcon help desk has been waist of 3


DSL Line Status

Current DSL line status is displayed as the below.



Traffic Type:




Link Power State:






Line Coding(Trellis):



SNR Margin (0.1 dB):



Attenuation (0.1 dB):



Output Power (0.1 dBm):



Attainable Rate (Kbps):




Top of Form


System Up Time


Software Version:


Bootloader (CFE) Version:


DSL Version:


Wireless Driver Version:

Wireless BSSID:

E8:39:DF:FE:4E:C9 (Wireless Main

Ethernet MAC Address


Memory Size:


This information reflects the current status of your DSL connection.



Line Rate - Upstream (Kbps):


Line Rate - Downstream (Kbps):


LAN IPv4 Address:

Default Gateway:

Primary DNS Server:

Secondary DNS Server:

Create new topic
I fix stuff!
1610 posts

Uber Geek
+1 received by user: 271


  Reply # 469327 15-May-2011 16:09
Send private message

Your line is only syncing at 4mbit, so chances are you have a line fault. A line fault would be the major cause of your drop offs.

Are you on Orcon or Orcon+?

6 posts

Wannabe Geek

  Reply # 469370 15-May-2011 18:00
Send private message

I believe they are on Orcon+.


14 posts


  Reply # 473792 25-May-2011 09:05
Send private message

I too have seen a ridiculous drop in rates in the last few months.

I've gone from the usual 7xxxkbps connection to 5xxxkbps, now down to 2xxxkbps, yesterday my down sync rate was a shocking 1xxxkpbs

I've lodged a fault complaint with Orcon about 2 weeks ago, but they won't even answer my emails any more.

I've had my share of issues with Orcon in the past (connection down for like a week, their fault), but the concerning part is I've just bought more bandwidth with them.  So they don't even seem keen to help out customers who aren't purchasing the bare minimum.

Is there any chance this is something on my end?  No wiring has changed, no phones added, and the modem has stayed exactly the same (I've done the obligatory port reset and modem resets).

Should I just leave Orcon and go to Vodafone for their mySKI + broadband package?

Here's a screenshot:



The Overrated Raccoons
8617 posts

Uber Geek
+1 received by user: 1209

Mod Emeritus
Lifetime subscriber

  Reply # 473795 25-May-2011 09:15
Send private message

Ive gone the other way.... had 10mb connection on Orcon+, and now Ive moved house and on just normal telecom lines with Orcon and get 12mb :)

@KiwiNZL - any chance youve been put onto a cabinet ? If you were getting good connection rates then drop to 1/2mbps, it can be a sign youve been moved to a local cabinet - you'd have to call Orcon to get that sorted.

XPD / Gavin / DemiseNZ


For Free Games, Geekiness and Reviews, visit :


Home Of The Overrated Raccoons


Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


Sea of Thieves Down Under

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48

Oppo R11s: high-end Android, budget price
Posted 27-Feb-2018 16:27

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.