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12 posts

Geek
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Topic # 84424 30-May-2011 23:29
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Is anybody else experiencing forever slow and non existent internet connection from Orcon and also no phone connection?

It makes it hard to run an online business with no internet and nobody returning my queries to the company for explanations as to why this is constantly happening.

Very frustrating.

 

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306 posts

Ultimate Geek
+1 received by user: 17


  Reply # 476046 31-May-2011 01:27

Is this an orcon business account? If so that's some serious flaws...



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Geek
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  Reply # 476047 31-May-2011 02:27
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No, it's actually not a business account. I am waiting on them to get back to my query to upgrade to a business account.
They do know because I have told them many times about this problem and the urgency to have my internet because I have a business online.
I have been sent a new router and am still waiting to hear from them or a technician contracted by them to check my lines.
The last technician was sent out by them August last year but the didn't find a solution to my problem.

Is there an better ISP with no fixed term contract for business and landline rental package? 

 
 
 
 


xpd

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  Reply # 476066 31-May-2011 08:31
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If its a line fault, switching ISPs is not going to help. They all go through the same process...




XPD^ / @DemiseNZ / Gavin

 

Internet : Voyager (VDSL)         Mobile : 2Degrees

 

Data Backed up by Backblaze

 

xpd.co.nz


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Ultimate Geek
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Vocus

  Reply # 476067 31-May-2011 08:40
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Hi, sorry to hear you are having issues. Can you please message me your account details? We'll look into it further.




Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]




12 posts

Geek
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  Reply # 476071 31-May-2011 08:51
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That would be greatly appreciated.
Thankyou Quentin, have private messaged you.

Thanks for your interest. 



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Geek
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  Reply # 476075 31-May-2011 08:56
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XPD I do understand that it may be above Orcon's control but there are ways of dealing with these matters and I do not believe procrastinating is one of them.I just want it fixed and m internet back up and running properly. New modem has appeared to increase my internet speed however.

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