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6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 498125 26-Jul-2011 17:01
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pyronical:
froob: If these plans are replacing Orcon's naked DSL, shouldn't existing customers be able to move on to the newer (and cheaper) plans without being penalised?

On the Orcon website, this is the explanation for the standard connection fee:

"All new services require a standard connection. This is where we set up your line at your local telephone exchange…"

I don't think there would be any need for any change in my connection at the telephone exchange?

 


I asked the same thing, they said that there is in fact work required at the exchange moving from a Naked DSL plan to Genius.  Whether its true or not, I do not know. 


they also said that Genius IS Naked DSL, so that is pretty odd.


606 posts

Ultimate Geek
+1 received by user: 38


  Reply # 498475 27-Jul-2011 12:46
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NonprayingMantis:
pyronical:
froob: If these plans are replacing Orcon's naked DSL, shouldn't existing customers be able to move on to the newer (and cheaper) plans without being penalised?

On the Orcon website, this is the explanation for the standard connection fee:

"All new services require a standard connection. This is where we set up your line at your local telephone exchange…"

I don't think there would be any need for any change in my connection at the telephone exchange?

 


I asked the same thing, they said that there is in fact work required at the exchange moving from a Naked DSL plan to Genius.  Whether its true or not, I do not know. 


they also said that Genius IS Naked DSL, so that is pretty odd.


In theory, the Genius service would appear to be just Naked DSL plus VOIP.
I’m wondering… is the voice part carried on the same or different vcc than the data?
In the case of a different vcc, there would be some configuration required for this second vcc and that could be the “work required at the exchange” that they are referring to.


606 posts

Ultimate Geek
+1 received by user: 38


  Reply # 498645 27-Jul-2011 19:02
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xpd:
networkn: Hi There!

In an emergency pots lines are the most reliable form of communication I believe.


Yes and no.... power goes out...emergency occurs... you pick up your cordless phone. DOH!

I dont know of anyone that still has a a standard phone plugged in that dosent require power.

Every technology has its +'s and -'s ... jsut depends what you want to take.


I've got at least two of those phones that don't required power (other than that coming from the line), but if your pots connection is off an active cabinet, then in an emergency it's a question of which battery goes flat first, the one in your mobile phone, the one in the nearest cell site, or the one in the cabinet powering your fixed line.


260 posts

Ultimate Geek
+1 received by user: 13


  Reply # 500152 1-Aug-2011 08:26
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I see that someone said the only places in the South Island is Dunedin and Christchurch, I'm curious as to the reason why I can't have Genius in Invercargill...




If you have to run heating in winter, you don’t own enough computers.


92 posts

Master Geek


  Reply # 501031 2-Aug-2011 21:00
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funnyfela: I see that someone said the only places in the South Island is Dunedin and Christchurch, I'm curious as to the reason why I can't have Genius in Invercargill...


+1 id sign up in a jiffy if they had it available in Invercargill. 

58 posts

Master Geek
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  Reply # 503635 9-Aug-2011 03:34
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I'd like to sign-up now, but I can't get through. Each time I try I get to the wrong place, and when I get transfered no one answers the phone. I tried 3 times with the same result - "Sorry can't help..." - then back to an endless queue. While waiting I tried the webpage, but hit several problems: I have no Mobile phone so no number for one - which is required, Orcon Genius want to change my Email ID - thats not going to happen!, the address checker worked only once - I get time out messages now, and so on.
I am beginning to feel Orcon doesn't want existing customers to get *in the way* for their new product push obviously geared to attract more customers. For example despite an overload at calling through earlier, I called later on around 9:30pm, and got an after hours message, even though Orcons website clearly stated one could call Mon - Fri 8am to 10:30pm. WTF - they sent them home early!
I have left several messages for Orcon to contact me, so we can figure out if it possible to get me on to their new Genius plan. I have no idea why an existing customer (after logging on) can't upgrade easier than someone who isn't.
One of the strangest conversations was with a female operator, who was trained to sign up new customers, but wasn't able to help existing customers upgrade to 'Orcon Genius' because she wasn't trained to do so!
I couldn't ask any questions, she wouldn't get anyone else there to talk to, and even though I said the place you wish to transfer me too can't help - she did anyway. Might have been her first day.
I'd love to know what menu numbers I supposed to have used, when I phoned?

PS - they wouldn't tell me that either.

6434 posts

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  Reply # 503639 9-Aug-2011 06:07
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Evolbob: I'd like to sign-up now, but I can't get through. Each time I try I get to the wrong place, and when I get transfered no one answers the phone. I tried 3 times with the same result - "Sorry can't help..." - then back to an endless queue. While waiting I tried the webpage, but hit several problems: I have no Mobile phone so no number for one - which is required, Orcon Genius want to change my Email ID - thats not going to happen!, the address checker worked only once - I get time out messages now, and so on.
I am beginning to feel Orcon doesn't want existing customers to get *in the way* for their new product push obviously geared to attract more customers. For example despite an overload at calling through earlier, I called later on around 9:30pm, and got an after hours message, even though Orcons website clearly stated one could call Mon - Fri 8am to 10:30pm. WTF - they sent them home early!
I have left several messages for Orcon to contact me, so we can figure out if it possible to get me on to their new Genius plan. I have no idea why an existing customer (after logging on) can't upgrade easier than someone who isn't.
One of the strangest conversations was with a female operator, who was trained to sign up new customers, but wasn't able to help existing customers upgrade to 'Orcon Genius' because she wasn't trained to do so!
I couldn't ask any questions, she wouldn't get anyone else there to talk to, and even though I said the place you wish to transfer me too can't help - she did anyway. Might have been her first day.
I'd love to know what menu numbers I supposed to have used, when I phoned?

PS - they wouldn't tell me that either.


new customers onto genius = +$70 per month revenue

existing customers onto genius = -$20 (approx) per month revenue.

Which do you think they want?

I fix stuff!
1650 posts

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+1 received by user: 316

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Vocus
Subscriber

  Reply # 503665 9-Aug-2011 08:27
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Evolbob: I'd like to sign-up now, but I can't get through. Each time I try I get to the wrong place, and when I get transfered no one answers the phone. I tried 3 times with the same result - "Sorry can't help..." - then back to an endless queue. While waiting I tried the webpage, but hit several problems: I have no Mobile phone so no number for one - which is required, Orcon Genius want to change my Email ID - thats not going to happen!, the address checker worked only once - I get time out messages now, and so on.
I am beginning to feel Orcon doesn't want existing customers to get *in the way* for their new product push obviously geared to attract more customers. For example despite an overload at calling through earlier, I called later on around 9:30pm, and got an after hours message, even though Orcons website clearly stated one could call Mon - Fri 8am to 10:30pm. WTF - they sent them home early!
I have left several messages for Orcon to contact me, so we can figure out if it possible to get me on to their new Genius plan. I have no idea why an existing customer (after logging on) can't upgrade easier than someone who isn't.
One of the strangest conversations was with a female operator, who was trained to sign up new customers, but wasn't able to help existing customers upgrade to 'Orcon Genius' because she wasn't trained to do so!
I couldn't ask any questions, she wouldn't get anyone else there to talk to, and even though I said the place you wish to transfer me too can't help - she did anyway. Might have been her first day.
I'd love to know what menu numbers I supposed to have used, when I phoned?

PS - they wouldn't tell me that either.


PM me your phone number and I will get someone to contact you.

Sorry you have had a bad experience.



I fix stuff!
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Vocus
Subscriber

  Reply # 503666 9-Aug-2011 08:27
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amford:
funnyfela: I see that someone said the only places in the South Island is Dunedin and Christchurch, I'm curious as to the reason why I can't have Genius in Invercargill...


+1 id sign up in a jiffy if they had it available in Invercargill. 


Coming!

Bee

593 posts

Ultimate Geek
+1 received by user: 109


  Reply # 503667 9-Aug-2011 08:27
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NonprayingMantis: 
new customers onto genius = +$70 per month revenue

existing customers onto genius = -$20 (approx) per month revenue.

Which do you think they want?



how about - Existing customers that go elsewhere because they cant get onto Genius

$$$???


Ive had a similar experience trying to change plans but with the number of problems and bugs in the systems that Ive seen, Im happy to wait a month or so more for all the problems to surface and be fixed!



303 posts

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+1 received by user: 58

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Vocus

  Reply # 503672 9-Aug-2011 08:41
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Sounddude beat me to it. Sorry to hear about this. We have a number of new staff on to cope with the sales volumes and some of them are still getting up to speed.

We certainly aren't trying to discourage existing customers from signing up for Genius - PM Sounddude or me and we'll get you signed up.

And, as Sounddude says, we will be introducing Genius to new areas (including Invercargill, New Plymouth and W(h)anganui).

Geekzone will be the first to know dates and roll-out schedule.


Sounddude:
PM me your phone number and I will get someone to contact you.

Sorry you have had a bad experience.






Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


58 posts

Master Geek
Inactive user


  Reply # 503764 9-Aug-2011 11:43
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Wow, thx for the offers Sounddude & Quentinreade!

I phoned up this morning and got help from an operator called 'Andy', and aside from me deciphering his accent there were no problems in completing the 'Upgrade'. The work order quoted is: 349852.
This means I get free nation wide calling, 15 gb more data for roughly $10 less - yay!

Now all I need to do, is wait for the Genius Modem to arrive: I wonder if it can do my accounts? :)


150 posts

Master Geek
+1 received by user: 1


  Reply # 503775 9-Aug-2011 12:16
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My experience:

Moved from Purple+ to Genius.  Took 13 working days to complete, had to chase up via facebook - but got there in the end.

Pretty happy with the plan and the quality of the voice connection.  Still a bit bitter about the $99 connection fee, since I've been a customer with Orcon for many years.

The router is pretty sweet too, just the lack of gigabit that sucks, I had to buy a 5 port gigabit switch for $50 to use with it.  The plastic brackets that hold the router upright need redesigning - just bump it and falls over.  But I've just laid mine flat and am happy with it like that.

454 posts

Ultimate Geek
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  Reply # 503859 9-Aug-2011 13:59
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pyronical: ...Moved from Purple+ to Genius...
...Still a bit bitter about the $99 connection fee, since I've been a customer with Orcon for many years...


Understandable that you'd be bitter about paying a connection fee when you were already hooked up to the Orcon+ network at the exchange. Maybe the Orcon staff reading this forum can give us a heads up as to why this fee is necessary for existing customers.

Bee

593 posts

Ultimate Geek
+1 received by user: 109


  Reply # 504010 9-Aug-2011 18:40
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From what I can see its only cos you didnt take a contract???

Still, that used to be the main thing about Orcon - that the didnt do contracts with their customers...

I guess times change huh? 

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