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318 posts

Ultimate Geek
+1 received by user: 19


Topic # 87494 30-Jul-2011 02:35

When I say slow, it used to be international slow, which I can understand but now it's local slow.

Latency wise it's fine, I still ping orcon at a very good 11~14ms ping. But throughput is incredibly choked.
Due to cabinetisation I sync at 18~20Mbps, and usually when I do a speed test or downloading from NZ I can get up to 1MB/s easily. But now, I'm getting about 1Mbps to vodafone or to WxC.. what is going on?






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19282 posts

Uber Geek
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  Reply # 499666 30-Jul-2011 09:55
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You need to be logging a fault with your ISP,

Sync rate is good but something else is up, Can you post your modem stats?

854 posts

Ultimate Geek
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  Reply # 499670 30-Jul-2011 10:36
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alliao: When I say slow, it used to be international slow, which I can understand but now it's local slow.

Latency wise it's fine, I still ping orcon at a very good 11~14ms ping. But throughput is incredibly choked.
Due to cabinetisation I sync at 18~20Mbps, and usually when I do a speed test or downloading from NZ I can get up to 1MB/s easily. But now, I'm getting about 1Mbps to vodafone or to WxC.. what is going on?


Did you just get switched to the cabinet?  If so, you need to ring Orcon and ask to be switched to the normal Telecom Wholesale network instead of the Orcon+ network (assuming the exchange was unbundled in the first place).  It'd be good to consider the new plans at the same time if this is the case.  But as johnr says, first port of call really does need to be your ISP (Orcon)



318 posts

Ultimate Geek
+1 received by user: 19


  Reply # 499693 30-Jul-2011 12:07

johnr: You need to be logging a fault with your ISP,

Sync rate is good but something else is up, Can you post your modem stats?


Good idea johnr, guess I've been getting better responses here from Orcon than their official support channel, but I will do so now. Here's my modem stats.

nigelj: Did you just get switched to the cabinet?  If so, you need to ring Orcon and ask to be switched to the normal Telecom Wholesale network instead of the Orcon+ network (assuming the exchange was unbundled in the first place).  It'd be good to consider the new plans at the same time if this is the case.  But as johnr says, first port of call really does need to be your ISP (Orcon)
 

I was switched more than a year ago I believe, hence my sync rate is extraordinary good.

ps. just logged the fault, I am those that likes to type my own url, and I came across an old relic! behold orcon support page!




318 posts

Ultimate Geek
+1 received by user: 19


  Reply # 500884 2-Aug-2011 16:14

Hello,

Thank you for your email regarding your Orcon broadband connection.

From your email I understand that you are getting slow speed for your internet connection.

I have now completed a full reset on your account and services in the hope of resolving this issue. Please reboot modem after 15 minutes of receiving this email and see if this issue has been resolved.

Orcon's reply as follows..
basically "reset" my account and a technician is needed afterwards...

If problem persist, please perform some physical troubleshooting to establish what is causing this fault.

Please perform an isolation test. This requires disconnecting all telephony devices in your home (including Sky TV decoders and filters). I also advise connecting your modem directly to a jack point (excluding filter) and to also try a different jack point.

Please also test your connection by using an ethernet cable (if you are currently connecting via wireless) to make sure this fault is not related to the wireless connection and try a different modem (if you have a spare one) or to test the modem at a different property as the issue you are describing could very well be related to one modem.

If the isolation test does not improve your internet connection, please do give me a call on the number below and I'd be happy to book a technician for you.

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  Reply # 500894 2-Aug-2011 16:22
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Standard troubleshooting steps to try and isolate the problem before sending a tech out.



318 posts

Ultimate Geek
+1 received by user: 19


  Reply # 501105 2-Aug-2011 23:55

Wonder what could be the issue? I'm syncing at perfect rate, and still getting this less than 1Mbps nationally traffic, everything lags, including gmail. Quite bizarre really.

 

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  Reply # 501107 3-Aug-2011 00:05
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But your sync rate is fine so the issue must be outside of your hardware / cable to the exchange

19 posts

Geek
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  Reply # 505695 12-Aug-2011 18:52
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Mine is also atrocious.

Have opened tickets with Orcon, but so far no luck - Been two weeks now with no response... Have had two issues over the last month - one where the speed in general crashes during peak - speed test to Auckland goes from 15Mb/s during the day to 400kb/s at 7pm, now I get reasonable local speed at 7pm, but no international - i.e. I can open trademe (and geekzone) but can no longer get speedtest.net to load (shows the page, with loading 100% but has been there for 10 minutes or more...)

Running the orcon diagnostics right now shows:

Auckland,NZ: 6293 / 554 (9ms)
Wellington, NZ: 8232 / 335 (8ms)
Sydney, AU: 1118 / 408 (*ms)
San Francisco, CA: 117 / 726 (206ms)
Maidenhead, UK: 162 / 249 (361ms)

So anything US based is not far from dialup speed!

Pretty much leaves a large chunk of the net unusable.

Don't know if I am on a cabinet or exchange - next door to Rangitoto Collage, but I do know Orcon does not own the equipment that I am connected to.

Getting rather over it...

Modem Synch is at 18/1 so is all normal - during the day everything is fine.

Emp

65 posts

Master Geek
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  Reply # 505797 12-Aug-2011 22:24
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Slow and disconnects, probally had nearly 20 today - yet ring them up and "Oh we only have 1 recorded here" BS that they give you.

GG Orcon, fail ISP.

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