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4 posts

Wannabe Geek


Topic # 87796 7-Aug-2011 15:21
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My genius connection is an ongoing nightmare.

Was already with Orcon and signed up for the new genius service on the morning it launched.
Provisioning date was scheduled for 28/9, and was actually cut over a day earlier. The problem was I never received the modem. 

10 day later, after numerous phone call, unanswered emails and tweets I finally got the modem, only to find that VOIP isn't set up. It's closing in on two weeks without voice services and I'm not a happy camper.

Orcon support is normally pretty good, but in this instance their communication and follow through has been  appalling.

Anyone else have the same sort of issues? 

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  Reply # 503076 7-Aug-2011 19:23
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From my experience the rollout hasn't been smooth sailing for everyone. Seems odd that it's not provisioned for VOIP though, perhaps they stuffed up on their side like they did with my connection - "rejected in error" was the line that spun me...in other words one of their staff deleted the order by mistake.

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