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605 posts

Ultimate Geek
+1 received by user: 38


  Reply # 507645 17-Aug-2011 00:18
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Can someone provide an update on what this all means?
Currently...

Your data usage:

Period:         23/07/2011 - 22/08/2011
Downloads:   14.78 GB
Uploads:      1.83 GB 
Total:           16.61 GB

Plus yesterday there was this:

2011-08-16    -3,818.51 MB    -14,164.49 MB

So I've just last month increased my data allowance because we were going way over and now it appears that I'm using less than half what we used in previous months, so perhaps I didn't need to increase it at all. Is this meant to be a correction for the past (from when?) or does this negative suddenly turn back to a positive again in a few days?

Even if Orcon are still processing the backlog, I'm not sure how I used -14 GB on the 16th.


Edit: fixed formatting.




#include <standard.disclaimer>

262 posts

Ultimate Geek
+1 received by user: 13


  Reply # 507659 17-Aug-2011 06:09
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My usage meter has been fine until i looked today. I had used about 65gb now its reporting 7gb with yesterdays (16th) usage being -54gb.


 
 
 
 


60 posts

Master Geek
+1 received by user: 4


  Reply # 508186 17-Aug-2011 19:26
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Now I can't plan my download since the meter is all mess up!

I can't reply the information on the Data Meter to plan my usage at all!!

What if I overused due to the misleading information from Data meter?

60 posts

Master Geek
+1 received by user: 4


  Reply # 509140 19-Aug-2011 18:03
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Seems like they've fixed the usage meter and now I exceed my usage limited......

What a great way to mislead your user, Orcon

179 posts

Master Geek
+1 received by user: 7


  Reply # 509159 19-Aug-2011 18:42
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Mine is still missing an entire week.

7729 posts

Uber Geek
+1 received by user: 754

Subscriber

  Reply # 509534 21-Aug-2011 09:18
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I'm seeing a 2Gig discrepancy between the Orcon home page and my account log in. Orcon home page says I have used 29.82 Gig but my account page shows 27.9Gig used. Which is correct??




Regards,

Old3eyes




677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 509550 21-Aug-2011 10:45
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old3eyes: I'm seeing a 2Gig discrepancy between the Orcon home page and my account log in. Orcon home page says I have used 29.82 Gig but my account page shows 27.9Gig used. Which is correct??


Can you PM me your account details and we can look into it.
Interesting that mine shows the same value by the way. (doesnt help you i know)

Paul

Edit: add further detail




meat popsicle

7729 posts

Uber Geek
+1 received by user: 754

Subscriber

  Reply # 509604 21-Aug-2011 14:25
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PM sent




Regards,

Old3eyes


179 posts

Master Geek
+1 received by user: 7


  Reply # 509668 21-Aug-2011 19:03
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My usage meter is totally broken now. Apparently I've download 3.5 gigs today and I have barely even had the PC on. Hopefully that's just a correction for the missing week...



677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 509701 21-Aug-2011 21:01
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Snackos: My usage meter is totally broken now. Apparently I've download 3.5 gigs today and I have barely even had the PC on. Hopefully that's just a correction for the missing week...


Please PM me your account details an i will take a look.

Paul




meat popsicle

259 posts

Ultimate Geek
Inactive user


  Reply # 511320 24-Aug-2011 15:52
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So....new billing month ....already stuck again ..lol.   Been stuck for almost 2 days.
Fix it please :(  , it can't keep malfunctioning like this.



677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 511489 24-Aug-2011 21:03
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miamiheatfan: Username: <removed>

So....new billing month ....already stuck again ..lol.   Been stuck for almost 2 days.
Fix it please :(  , it can't keep malfunctioning like this.


I will have a look into your usage shortly and let you know.

PS I would not post your orcon username in forums, perhaps a Mod can remove it? If you wish to share this detail i would recommend a PM.

Paul




meat popsicle



677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 511536 24-Aug-2011 23:23
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Hi all.
A deployment was done on the data loader for part of the meter, this change meant a number of people would have seen the same behavior as miamieatfan.

The loader is working as expected now and catching up, its currently at 23:00 lastnight and catching up fast.

We will be reviewing our post deploy process and adding a new monitor to detect if this is happening again.

Regards

Paul




meat popsicle



677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 511543 24-Aug-2011 23:59
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We are all caught up now.
I you have any queries please let me know.

Paul




meat popsicle

605 posts

Ultimate Geek
+1 received by user: 38


  Reply # 511546 25-Aug-2011 00:26
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When you say "all caught up now" what does that mean?
From my account, daily usage for the last billing cycle, I can see this:

Day     Upload     Download     Upload + Download     Uncharged
2011-08-18    —    —    —    —
2011-08-19    —    —    —    —
2011-08-20    —    —    —    —
2011-08-21    —    —    —    —
2011-08-22    —    —    —    —





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