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94 posts

Master Geek

Topic # 88636 19-Aug-2011 17:40
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As per the title, our internet VOIP is up and the modem interface indicates all settings are ok.  Ringing out works but anyone ringing in gets a recorded message saying Your call cannot be connected at this time, please try again later.

Any ideas?

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94 posts

Master Geek

  Reply # 509110 19-Aug-2011 17:41
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Just tried the helpdesk and there's a message saying that an upgrade has been performed overnight and to reboot the router.....

Wish me luck! I may or may not be back later on.

94 posts

Master Geek

  Reply # 509116 19-Aug-2011 17:46
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OMG that fixed it! Will leave here for anyone else with same problem :)

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Uber Geek
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  Reply # 509150 19-Aug-2011 18:23
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now you know why you should do this before calling a help desk

94 posts

Master Geek

  Reply # 509155 19-Aug-2011 18:30
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I thought I had the wrong helpdesk number actually. So used to hearing that my call couldn't be connected due to The Demand.

Was starting to think that The Demand was a new band, or evil phone disconnection monster.

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