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6434 posts

Uber Geek
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  Reply # 515508 2-Sep-2011 09:23
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sbiddle: Since I don't have a Genius and am not a Orcon customer I haven't commented on this before, but after speaking to a few people in the last few days it seems that there are a few compounding factors here that Orcon will hopefully learn from.

Anybody signing up to Genius has to migrate to a Naked connection, this means a two step process as a port is also required to keep the number. This process in itself isn't dead simple and the volume of requests is clearing causing provisioning issues.

I'm also very intersted to know what % of Orcon's call volume is people within Auckland complaining about terrible speeds, and Orcon also having to deploy resources to fix these. There are another few hunded FTTN cabinets being installed in Auckland before the end of the year, the vast majority of these cabinets are fed from exchanges where Orcon have deployed their own ULL gear, which means Orcon have to migrate these customers back to a wholesale connection to avoid the midspan injection issues.

The question has to be asked as to why when the cabinet rollout program hasn't changed significantly since it's inception, that Orcon aren't migrating customers back to wholesale connections before the cabinetisation occurs. Why not put up a crash barrier first to stop the bus driving off the cliff?

Cost to Orcon of a customer on LLU < cost to Orcon of customer on cabinitised wholesale connection.


IOW, they wouldn’t want to transfer the customer to wholesale until they absolutely have to

3 posts

Wannabe Geek

  Reply # 516202 3-Sep-2011 18:10
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Am with Woosh at the moment who are no good as always having to unplug and plug my modem to try and get access. Am looking at changing providers with phone and considered Orcon, but after viewing wondering. Am no geek and have trouble trying to get our new second laptop to get internet access. Connect to Woosh, but no internet, hence the desire to move

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