Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1 post

Wannabe Geek


Topic # 89242 29-Aug-2011 13:34
Send private message

Having been a happy Orcon costumer for several years I decided to sign up for Orcon Genius.
Within 24 hours the moden and handset were delivered.

I opened the box, hoping to find information, manuals or anyhting that could help me setting it up, but there was nothing in there. I turned to the website, but was not able to locate any information.
Finally I called the technical help line. As usual they were friendly , patient, and helpful.
They explained that I had to wait for the e-mail confirming my connection. 5 days became a week, one week became two weeks, two weeks became three weeks, but no e-mail. By then I had no landline, and no internet. In the fourth week the first bill arrived, detailing calls and ansd internet usage ????

I called the technical team, who conmfirmed I could now go aheasd and setup my phone and internet. (the promisssed e-mail had still NOT arrived). I followed the intructions to the letter.  The quality of the phone line was so poor, even the staff fronm the helpline admitted that they could hardly hear me.
My internet had slowed down to all but a grinding halt, on sveral occasions it took 90 minutes for the google page to load.

Of course this was not what I expected when I signed up for their genius plan. I refused to pay the bill for services I had not been provided with. The accounts department made no problems and gracefully cancelled the bill. I decided to back to the plan I had before Genius. It took many calls and hours of waiting on the helpline, but I am now back to my old plan. My landline works fine. My internet is back to it's blistering speed.

I have put the Genius back in the box. It was useless.





Create new topic

xpd

Chief Trash Bandit
8762 posts

Uber Geek
+1 received by user: 1277

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 513472 29-Aug-2011 14:06
Send private message

Was there any troubleshooting performed ?
Removed any/all filters ? Sky ?

Sounds odd that you get full speed normally, then soon as Genius is enabled it falls over :-/




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


27 posts

Geek


  Reply # 516987 5-Sep-2011 17:07
Send private message

Thank god I left the Orcon CS team before they released Genius and turned themselves into another Woosh.

xpd

Chief Trash Bandit
8762 posts

Uber Geek
+1 received by user: 1277

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 517144 5-Sep-2011 21:13
Send private message

Ambushed: Thank god I left the Orcon CS team before they released Genius and turned themselves into another Woosh.


Please keep on topic - this is not an ISP bashing thread.




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.