Disappointed with ISERVE service...

Forums › Orcon and iServe › Disappointed with ISERVE service...

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listudio

196 posts

Master Geek

Reply # 521483 15-Sep-2011 14:37

mattwnz: I am waiting for a ticket myself to be replied to for a support request that I sent yesterday. Strangely I didn't get any auto reply with a ticket number on it.

I just sent out a support request and got a thicket number already. You probably need to send a request again. I find the best way to get support is to fill out the request support form. They won't reply any of your phone calls or emails. If Paul didn't offer me a help, I would fall into a 'black hole'...

mattwnz

14277 posts

Uber Geek
+1 received by user: 1848

Reply # 521492 15-Sep-2011 14:44

listudio:
mattwnz: I am waiting for a ticket myself to be replied to for a support request that I sent yesterday. Strangely I didn't get any auto reply with a ticket number on it.

I just?sent out a?support request and got a thicket number already. You probably need to send a request again. I find the best way to get support is to fill out the request support form. They won't reply any of your phone calls or emails. If Paul didn't offer me a help, I would fall into a 'black hole'...

Thanks. I actually sent both an email, and one through the control panel, and neither recieved a ticket. I have sent a request through the orcon website itself before in the past and it was never replied to, but I don't normally have a problem if I send directly to their email address or through the control panel.

listudio

196 posts

Master Geek

Reply # 521500 15-Sep-2011 14:59

I think they got some bugs in their websites...and it s hard to know how long will take them to fix the bugs...

mattwnz

14277 posts

Uber Geek
+1 received by user: 1848

Reply # 521512 15-Sep-2011 15:16

listudio: I think they got some bugs in their websites...and?it?s hard to know?how long will take?them to fix the bugs...

I just re emailed them, but also cc'd it to support@orcon.co.nz, and did get an autoreply, to say

Thanks for your email, we are currently experiencing a large number of email queries, we are working through them as fast as we can, but, on average, it?s taking around 7 days for us to reply.If your matter isn?t urgent, then great, we?ll get back to you just as soon as we can.

But, if you need an answer faster than that please:
- Head to our snazzy new support section (www.orcon.net.nz/support). It?s been revamped, rewritten and has a new Google search engine that makes it super easy to find the answers to most things. Give it a go!
- If you can?t find it on there, drop us a line on 0800 131415. We have a great new call back feature so you don?t have to hang on hold. Just follow all the instructions and we?ll call back and help you out.

Thanks! The team @Orcon

7 days, WTH!

So they obviously now want me to phone them.

networkn

17957 posts

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Lifetime subscriber

Reply # 521517 15-Sep-2011 15:23

listudio:
problem is still there...

Kiwis all turn their minds to Rugby World Cup, have no interests in work...

Let me assure you this is nothing to do with the RWC, Iserve are KNOWN for thier crappy service. I have pulled 30 clients from them in the last 90 days, due to completely horrible communication, gross incompetence, and poor customer service. Orcon bought them and they have never got the situation under control. Worst acquisition ever!

listudio

196 posts

Master Geek

Reply # 521544 15-Sep-2011 16:00

networkn:
listudio:
problem is still there...

Kiwis all turn their minds to Rugby World Cup, have no interests in work...

Let me assure you this is nothing to do with the RWC, Iserve are KNOWN for thier crappy service. I have pulled 30 clients from them in the last 90 days, due to completely horrible communication, gross incompetence, and poor customer service. Orcon bought them and they have never got the situation under control. Worst acquisition ever!

I agree with you. Actually the management has got big problems ...shame to say. They just can't opperating it well in very basic level... not because of technique problems, it s all about management and attitudes. If the parts are not working well in a ship, what is going to be happening next? See the Titanic. Many businesses are hard to survive in this small market. We d better learn the lesson quickly before is too late to turn things around.

networkn

17957 posts

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+1 received by user: 5171

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Reply # 521560 15-Sep-2011 16:20

Orcon needs change of CEO, the current one grows Orcon in complete indifference to customer opinion about how well they are doing in the customer service. There are some outstanding staff at Orcon, and they are the ones who are keeping Orcons head above water from a customer perspective.

listudio

196 posts

Master Geek

Reply # 524841 23-Sep-2011 00:10

Feel regret for what I said above...after all Paul solved the domain problem for me and it has showed that the people from Orcon are working on the problems. I should 'filter' my words before voice out...

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