mattwnz: I am waiting for a ticket myself to be replied to for a support request that I sent yesterday. Strangely I didn't get any auto reply with a ticket number on it.
I just sent out a support request and got a thicket number already. You probably need to send a request again. I find the best way to get support is to fill out the request support form. They won't reply any of your phone calls or emails. If Paul didn't offer me a help, I would fall into a 'black hole'...
