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286 posts

Ultimate Geek
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Topic # 90099 14-Sep-2011 20:17
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Got Genius switched on yesterday lunchtime...but no luck with getting the phone/net going.

Stumped the CSR....I have sync and PPP auth....but can't get past the gateway...must be a backend/prov setup issue eh?

I've been escalated to the "assurance engineers"....not really sure what means..but apparently no one has looked into it yet..

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286 posts

Ultimate Geek
+1 received by user: 15


  Reply # 521192 14-Sep-2011 21:38
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Ok and I can ping my wan ip fine...weird..just nothing outbound (including voip)



286 posts

Ultimate Geek
+1 received by user: 15


  Reply # 521198 14-Sep-2011 21:46
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PottsyNZ: Ok and I can ping my wan ip fine...weird..just nothing outbound (including voip)


Whoops I was pinging the gateway, not my WAN ip, so it's def not online

 
 
 
 


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Uber Geek
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Vocus
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  Reply # 521260 15-Sep-2011 07:41
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Whats your wan ip address? I will have a look.



286 posts

Ultimate Geek
+1 received by user: 15


  Reply # 521277 15-Sep-2011 08:28
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Sounddude: Whats your wan ip address? I will have a look.


Doh, I'm at work so can't see it - but username is pottsynz if that is any help..



286 posts

Ultimate Geek
+1 received by user: 15


  Reply # 521318 15-Sep-2011 09:39
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Ticket 1170052
WAN IP 60.234.134.88


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  Reply # 521343 15-Sep-2011 10:09
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FIXED! :-)

Not entirly sure what happened, but someone else had the same IP address as you, but the accounting system said the other user had another IP.

But either way, can see you are online and I have rebooted your modem to get SIP to register.

So you should be good to go!


I will update and close your ticket if thats ok? You can reopen if need be.




286 posts

Ultimate Geek
+1 received by user: 15


  Reply # 521359 15-Sep-2011 10:33
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Yup update the ticket

That's awesome, thanks mate!

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