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BDFL - Memuneh
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Topic # 94350 8-Dec-2011 17:19
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Just received:


ORCON EXTENDS GENIUS OFFERING

New Plymouth, Wanganui residents benefit from increased competition

Orcon today announces it has extended its revolutionary Orcon Genius offering to residents in New Plymouth and Wanganui.

Launched in July, Orcon Genius is New Zealand’s first mass-market device that makes full use of the internet’s potential, putting phone calls over a broadband connection.

The device also doubles as a wireless modem – creating a complete telecommunications package in a small and sleek device – and is fibre-ready so users can make the most of ultra-fast broadband (UFB) as it is rolled out.

Since its launch, the Orcon Genius has been in high demand and according to Orcon GM of retail, Taryn Hamilton, this is due to the competitive pricing of the service.

“For too long, New Zealanders have been paying far too much for their broadband and home phone service – Orcon Genius is all about changing that.

“We’ve extended our network and are pleased that we are now able to offer this service to those living in New Plymouth and Wanganui.

“Today’s announcement is more proof that we are committed to driving down costs for all New Zealanders. With packages starting at $75 per month, people can expect to see a reduction of around $35 on their monthly bill – and that’s big news in our book,” says Taryn Hamilton, GM of retail.

Orcon Genius goes on sale to residents in New Plymouth and Wanganui from tomorrow (9 Dec.).

Orcon Genius has been developed in partnership with Australia’s second largest broadband provider iiNet.

Orcon Genius pricing

For just $75 a month you get a huge 30GB of broadband and standard rates on all national calls – or 5GB of broadband plus unlimited national landline calls**.

Voicemail, Call Waiting and Caller ID are thrown in for free and VoIP calls are not counted towards the data cap. Extra data is available.


Orcon Genius plans
 24 month contract12 month contractNo fixed-term contract
Monthly fee$75$75$75
InstallationFree standard installationFree standard installation$99 standard installation
RentalFree rental$10 per month rental$10 per month rental
Early termination / exit fee$199 early exit fee$149 early exit feeN/A
 

Orcon Genius lite plans
 18 month contract12 month contractNo fixed-term contract
Monthly fee$75$75$75
InstallationFree standard installationFree standard installation$99 standard installation
RentalFree rental$5 per month rental$5 per month rental
Early termination / exit fee$179 early exit fee$149 early exit feeN/A
 




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Ultimate Geek
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  Reply # 555578 8-Dec-2011 17:53
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I'd be tempted to move if it wasn't for the many complaints I see from new people about the service etc.  For the sahe of a few dollars a month I don't think for me it's worth the risk.  I have 80 gigs per month on Telecom and great speed. For other low usage people it maybe ideal.  I was trying to see on their site what it would cost me for 80 gigs but I gave up looking after about 10 minutes.




mxpress

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Master Geek


  Reply # 555678 8-Dec-2011 21:46
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I switched to Orcon Genius, and I really wish I hadn't.  I have had NOTHING but problems with it since I switched, and stupidly I decided to go for the 2 year contract so I will have to pay to buy myself out early $199.

The voicemail to email has NEVER worked reliably.  Occasionally I get the email with a WAV file attached, but it never plays anything but white noise, no matter what media player I use.  They still have not fixed this issue since the beginning of August when I switched to Genius.

The call waiting function cuts you off (no voice).

They have had issues with some accounts supposedly sending spam so now some IP addresses are blacklisted and now it is unreliable when sending emails to hotmail, xtra, gmail as quite often they will bounce back.

They have had problems with one of their email servers resulting in emails being able to be retrieved from webmail, but not into Outlook.  This supposedly was fixed last week, only for it to be happening again today.

The speed is not particularly brilliant.

If you raise a support ticket they get back to you and tell you they will look into something and then say if the problem is not resolved within X to get back to them, but then you find they have closed the ticket.

Today I managed to get through to them IMPRESSIVELY after 2 rings, I was so shocked because normally you have to hold on the line to them for over half an hour, and sometimes you hear someone pick the phone up and then cut you off before you've even spoken to them.

It is absolutely shoddy service at all levels, and when I contacted the CEO by fax in September they DID kindly put $150 credit on my account, however all issues remain unresolved despite their assurances that they will be fixed.

They NEVER seem to update their system status pages with faults until AFTER the event, and even when you KNOW there is a problem, and they have confirmed there is a problem, often it is still not uploaded to the website so others can see.

And if you complain too much about these issues on their Facebook page, guess what they do... they block you from being able to comment on their wall or posts anymore.

Tomorrow I am going to fax again the CEO, I am also contacting TDR, and I will also be contacting a reporter at the New Zealand Herald who ran an article about Genius being beset with problems a few months back to see if she wants to run another similar article.

The only problem I have ever had sucessfully resolved by them since switching to Genius from my standard Orcon connection was the fact that no one on a Telecom network could call you.  And guess what, they did not even realise the problem, it was an outside agency I contacted that told me of the problem... and at that time there were several areas having the same issue.

About the only thing you can use Genius reliably as is a dust gatherer and fingerprint collector, because being a cheap shiny black unit it does that VERY well.

Ok, sorry for sounding harsh... no, I'm not sorry, really, I am just a VERY pissed off Orcon customer since 28/08/2007 who thinks they deserve to at least get the service as advertised.

And Orcon, if you are reading this, you know who I am - username beccyjones.

xpd

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  Reply # 555765 9-Dec-2011 08:36
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Yet Ive been on it since day 0, and had no real issues with it - everything runs smoothly and no hiccups (I dont get many calls so dont know about call waiting and prob wouldnt use it anyway).

Its just one of those things though, some people have issues with a service or product, and some dont.

As for the rest of the issues youve raised, yes some work is needed to improve certain areas but most ISPs do need things looked into...

And LOL at comment about dust collector - does seem to attract it like crazy, however I have mine hidden behind my TV so I dont see it :)




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Master Geek


  Reply # 555962 9-Dec-2011 15:28
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Is there any wonder that they stopped me posting to their Facebook page after rolling out to a new area?  I can still see posts, but can no longer comment or like them.

Anyway I did fax their CEO and I did call TDR (heard back from them today, they are VERY nice people).

I also contacted a friend of mine who is an expert with their own company which shall remain nameless who gave me this information...

A bit of a Saga by the looks of it.

IPCONFIG
This is a DOS based diagnostic tool which has many functions

Examples:
    > ipconfig                       ... Show information
    > ipconfig /all                  ... Show detailed information
    > ipconfig /renew                ... renew all adapters
    > ipconfig /renew EL*            ... renew any connection that has its
                                         name starting with EL
    > ipconfig /release *Con*        ... release all matching connections,
                                         eg. "Local Area Connection 1" or
                                             "Local Area Connection 2"
    > ipconfig /allcompartments      ... Show information about all
                                         compartments
    > ipconfig /allcompartments /all ... Show detailed information about all
                                         compartments

If you are getting that message is your WIFI adapter connected?
You could try ipconfig/flushdns to make sure your DNS cache is clear.

Apart from all of that the IP address you are on is 219.88.242.61 which is still listed on several RBL lists

Just run this tool which should pick up your ISP IP address as above - if not just enter the IP address 219.88.242.61

http://www.myiptest.com/staticpages/index.php/check-Blacklisted-IP-DNSBL

I would switch to another ISP if your hassles are that great - note Telecom control that particular IP
inetnum:        219.88.240.0 - 219.88.255.255
netname:        ORCON-NZ
descr:          Orcon Internet Limited



 descr:          Internet Service Provider
descr:          Auckland
country:        NZ
admin-c:        OS24-AP
tech-c:         OA7-AP
notify:         nic(at)netgate.net.nz



 mnt-by:         NZTELECOM
changed:        don.kendrick(at)telecom.co.nz 20090409
status:         ASSIGNED NON-PORTABLE
source:         APNIC
That's what I meant before is most smaller ISP's use one of the larger ISP's for the connection and that can result in a bun fight as the larger ISP's normally spend little time with the smaller guys because of cost.


If there is a problem with a Major ISP they have to resolve the problem as there is no middle man involved.


It's better to use one of the Major ISP's if you are considering changing.


Telstra have their own Fibre Optic Backbone and I have found them good to deal with


Telecom I have used in the past and have found them hopeless as they often oversubscribe the lines.


With Email they contract to Yahoo and that means Telecom are once again the middle man creating a frustrating situation if there are email problems as Yahoo don't seem to care a toss.


Orcon have also oversubscribed there lines and have had numerous complainst about this.


Some interesting Reading
http://www.animoller.com/2010/04/22/a-complaint-to-orcon-internet/
http://www.stuff.co.nz/business/5536075/Orcon-cuts-ads-Genius-struggles



...I already knew about the last link he provided as I am quoted in it as Rebecca Jones from Auckland.

But the rest of it... Orcon asking ME to contact the places to get my IP address unblocked when it is THEM who are actually blocked... and what's more they have been denying it on Facebook for ages!

My friend also suggested I contacted the Fair Trade people because of the fact I'd need to pay $199 to buy out of the contract.

Anyway, there's my two cents worth again... go with them at your peril, people, you have been warned.



BDFL - Memuneh
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  Reply # 555964 9-Dec-2011 15:37
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I understand your frustation but your post is off topic and soapbox.

Please do not go off topic folks.





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Master Geek


  Reply # 555971 9-Dec-2011 15:48
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How is it off topic exactly?  And if it's 'soapbox' I don't care as long as either 1) they get the problems fixed, or 2) they let me out of my contract without me having to buy myself out, and if it gives people the other side of the story so they too can make an informed decision about whether to switch to Genius or not.



BDFL - Memuneh
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  Reply # 555985 9-Dec-2011 16:21
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It is off topic because the topic is new markets.

You should care because next time your account will be banned.




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Master Geek


  Reply # 555986 9-Dec-2011 16:30
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I didn't realise what 'off topic' meant because it was in relation to what the post underneath the first post had said, and giving my viewpoint, and that person was saying how they had contemplated moving and the reasons why they're probably not - so I thought it was a continuation of that.

But I think now, as you've said that, does it mean I would have been better off posting it by creating a new topic.  I am not quite sure?  I don't really use forums that much, so I apologise if I've put it in the wrong place.



BDFL - Memuneh
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Master Geek


  Reply # 555988 9-Dec-2011 16:35
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Ok, thank you for explaining.  In which case, I trust you will accept my apologies.

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