Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 
3013 posts

Uber Geek
+1 received by user: 739


  Reply # 589588 2-Mar-2012 21:34
Send private message

BJ42: WooHoo!

After 8 weeks and half an hour on the phone my fault has made it to LEVEL 3!

I'm so proud.


Why stick with them, considering what is clearly unacceptable service?

We had our switch to TC completed this week - was told it would take place on Tuesday; I noticed on that day the phone had been switched (no longer was the phone's time linked to GMT!), and the broadband was dead. Many calls later it became clear that 1. no request had been made for the broadband to be connected; and 2. I should have been told that broadband connection would only take place 5 days after the phone was set up. What??!! Considering they'd stuffed up at least twice with our setup they got it escalated and it was sorted out today. I didn't realise how frustrating it would be to exist even one day without broadband...

The moral of the story? As my father said, out of the frying pan into the fire... a move from one incompetent ISP to another ISP is no guarantee of good service! So perhaps that's a good reason to stick with Orcon??!!

3561 posts

Uber Geek
+1 received by user: 1307

Subscriber

  Reply # 589626 2-Mar-2012 22:45
Send private message

I might sound like a complete troll but... what do people really expect when they go to a 'cheap' provider? I totally understand that the support level is COMPLETELY rubbish but it's the old 'you get what you pay for' thing. Our company is a dealer for telecom. When we sell a customer a phone system, we ask if they would like us to sort out the lines. We tell them it isn't the cheapest around but we know that if they have telecom lines it will be connected the day we ask for it and a fault will be resolved very quickly (normally within 48hrs). More often than not if the customer wants to arrange their own lines something gets mucked up with the provider. I guess what im saying is that it isn't hard to find out how reliable an ISP it is with a little bit of research. So rather than just going for the cheapest option, find out WHY it is so cheap first.

again, dont mean to sound like a complete c0ck but i deal with problems like this all the time and it's just annoying.

1455 posts

Uber Geek
+1 received by user: 140

Subscriber

  Reply # 589636 2-Mar-2012 23:41
Send private message

BJ42: WooHoo!

After 8 weeks and half an hour on the phone my fault has made it to LEVEL 3!

I'm so proud.


Whilst this comment did make me laugh quite a bit, it really does make me worry about the state of some of our ISP's and their inability to provide a stable/reliable service.

I was with Vodafone (and iHug before they where taken over by Voda) for 2 years and had problems for that entire time - ended up switching (and getting several months of fees refunded because of the issues) to Telecom and even though they are not the cheapest, I have had zero problems with my line.  I would rather pay a bit extra to know I have a stable connection.
 

3013 posts

Uber Geek
+1 received by user: 739


  Reply # 589677 3-Mar-2012 08:48
Send private message

chevrolux: I might sound like a complete troll but... what do people really expect when they go to a 'cheap' provider?


Fair enough... I know the risks of going with the "best value" provider - my recent history of being with Slingshot then Orcon and now TC shows I am a bargain hunter. Then again, in my current financial situation I really have no choice but to go for the best value! 

You're right - if a company offers the same product at a substantially lower price, chances are there will be some corners cut. And clearly with ISPs such as Orcon it's been their customer service. One usually can't have their cake and eat it too...

1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 590322 4-Mar-2012 22:58
Send private message

I used to be with Orcon like you then I took an arrow to the router

11 posts

Geek


  Reply # 592696 9-Mar-2012 10:56
Send private message

Well, good news.

The fault has cleared. I just tested it. Not that anyone rang me to tell me it had been resolved, hey I'd even settle for an email.


206 posts

Master Geek
+1 received by user: 10


  Reply # 593439 11-Mar-2012 09:49
Send private message

So speaking of poor service...has anyone else had problems with their usage meter lately? Mine stopped working about 10 days ago, and I emailed the helpdesk and they said it will be "working soon".

Well, true enough I suppose. It did start working. I'm still missing a week in the middle of it though, which renders it useless Undecided

Plus it says I downloaded 6 gigs yesterday when I certainly didn't.

3031 posts

Uber Geek
+1 received by user: 466

Trusted
Subscriber

  Reply # 593627 11-Mar-2012 17:23
Send private message

Snackos: So speaking of poor service...has anyone else had problems with their usage meter lately? Mine stopped working about 10 days ago, and I emailed the helpdesk and they said it will be "working soon".

Well, true enough I suppose. It did start working. I'm still missing a week in the middle of it though, which renders it useless Undecided

Plus it says I downloaded 6 gigs yesterday when I certainly didn't.


Is it possible that the 6GB yesterday is your missing week?

270 posts

Ultimate Geek
+1 received by user: 13


  Reply # 593846 12-Mar-2012 06:16
Send private message

Mine was down for about 10 days. An email said they were aware of the problem.

I got a 7gb usage for 1 day which will be the missing days.

206 posts

Master Geek
+1 received by user: 10


  Reply # 594266 12-Mar-2012 17:36
Send private message

Ramjet007: Mine was down for about 10 days. An email said they were aware of the problem.

I got a 7gb usage for 1 day which will be the missing days.


Ok, I'm going to assume (and hopefully not get burned) that is the case. Cheers 

1 | 2 | 3 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.