Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




9 posts

Wannabe Geek


Topic # 98713 5-Mar-2012 09:50
Send private message

Well, I found a way to have a frustrating Monday morning - call Orcon about a menial enquiry that isn't anywhere on their FAQs! 

Experience in last 24 hrs:
1. 30 mins on Sunday morning (9am a peak time?) to get Residential sales; no help.  
2. 40+ mins so far to get business.....and then.......THE CALL DROPS!!! DROPS!!! 

Orcon....new call centre and all...well....good for you. For now, I wonder about ending our relationship.

Orcon...are you calling Xtra, Slingshot, well, anyone else, to see how long it takes to get through to their helpdesk.  

By your sense of time, I should live to be 3,000 years old. 






View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

xpd

Chief Trash Bandit
9146 posts

Uber Geek
+1 received by user: 1443

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 590457 5-Mar-2012 10:17
Send private message

Are you here to actually ask for help or just complain ?

No company is perfect....

The Orcon helpdesks are not being moved off-shore, just the accounts one I think (I havent had time to read the full info from them)

What is your menial question and someone (inc Orcon reps who use GZ) maybe able to help.




XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-xxxx @ x.xxGHz  16GB RAM  Win 10 pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.    


BDFL - Memuneh
61803 posts

Uber Geek
+1 received by user: 12449

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 590466 5-Mar-2012 10:28
Send private message

If you are here to just to complain, then let me know ASAP so I can ban/hide this discussion, according to our FUG.

If on the other hand you want help, make sure you ask the question.








 
 
 
 




9 posts

Wannabe Geek


  Reply # 590467 5-Mar-2012 10:28
Send private message

Hi there,

Thanks for the heads up.

I am simply wanting to transfer my hosting from Orcon to Weebly (i.e. free) and cancel the Orcon service. My menial question is whether the MX will still work given the domain name was bought from Orcon (that may sound silly, or be obvious, but I do not know nor can I risk mucking up my e-mail delivery).

Thanks to anyone who can help. I've put the Orcon experience behind me and if I can get a clear answer without having to call again that would be great.

Cheers,

CG. 

BDFL - Memuneh
61803 posts

Uber Geek
+1 received by user: 12449

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 590468 5-Mar-2012 10:31
Send private message

Are you closing your account with Orcon when transferring hosting?

MX simply points to the server that will receive your emails. If you close your Orcon account and your email server is provided by them, then you probably should be thinking of using something else - free ones such Windows Live Domains or Google Apps, or paid services such as Office 365, Google Domains, etc.

In any case, using a hosted email service is much better than using your ISP.




3422 posts

Uber Geek
+1 received by user: 410

Trusted

  Reply # 590473 5-Mar-2012 10:35
Send private message

You may aswell change the NS records of your domain across to Weebly and get them to run your DNS (if they do). You can then control your records directly from their control panel.







9 posts

Wannabe Geek


  Reply # 590474 5-Mar-2012 10:36
Send private message

Thank you for this.

1. I am keeping the Orcon account (home internet, personal @orcon e-mail) but cancelling the monthly hosting bill for my website.
2. I want to point my domain over to Weebly and cancel the hosting service.
3. My concern; will this affect my website e-mail....that's what I need to know from Orcon.
4. There are no details/instructions on the Iserve.net.nz control panel which prompted me to make these fruitless calls.

BDFL - Memuneh
61803 posts

Uber Geek
+1 received by user: 12449

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 590475 5-Mar-2012 10:37
Send private message

If you use the Orcon hosting management and close your account you will have to have your DNS managed somewhere else (delegated by NS records you lodge with your registrar).

As suggested, either use what the new hosting provider... provides, or use a third party (such as Dyn.com).






BDFL - Memuneh
61803 posts

Uber Geek
+1 received by user: 12449

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 590476 5-Mar-2012 10:37
Send private message
3044 posts

Uber Geek
+1 received by user: 467

Trusted
Subscriber

  Reply # 590547 5-Mar-2012 11:50
Send private message

Additional side note, you can't even ask menial questions on a Sunday - Business support is strictly 8:00am to 5:00pm Monday to Friday.

If Orcon or iServe is your registrar, you shouldn't need to move your nameservers as you can continue to use and pay for this service even after moving your hosting.

BDFL - Memuneh
61803 posts

Uber Geek
+1 received by user: 12449

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 590557 5-Mar-2012 11:54
Send private message

The problem is that the iServe interface only allows you to manage NS records, nothing else.

If you have a freebie iServer hosting account (which I don't know is available anymore), then you can use that to manage DNS records. Otherwise, too bad.




8027 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 590582 5-Mar-2012 12:28
Send private message

Zeon: You may aswell change the NS records of your domain across to Weebly and get them to run your DNS (if they do). You can then control your records directly from their control panel.


Quick look at the FAQ on Weebly and I couldn't see an option to transfer an existing domain only register new or setup existing to point there.

If Orcon/iServe doesn't give you an option to create A records that point elsewhere then I would recommend transferring to a NZ provider who does eg: Discount Domains, Domins 4 Less, Enlighten Domains etc. 

Generally it costs you nothing to transfer to a different registrar for NZ domain names because your current registrar have already passed on the fee to the NZ registry, basically you've already paid until your NZ renewal date/time.

You just need the UDAI from when you registered the domain (or get a new one generated by Orcon/iServe) to begin a transfer to a new provider.

I would setup the website on the new hosting provider (weebly) first before transferring the domain and setting up the records in the domain admin panel on the new domain/dns provider.

Likely there will be some downtime, from a couple of hours to a day max, depending on TTL's etc.

http://www.domains4less.co.nz/transfer/

http://www.enlightendomains.co.nz/transfer-domain/

https://www.discountdomains.co.nz/public/transfer 

etc

14450 posts

Uber Geek
+1 received by user: 1899


  Reply # 590979 6-Mar-2012 01:26
Send private message

freitasm: The problem is that the iServe interface only allows you to manage NS records, nothing else.

If you have a freebie iServer hosting account (which I don't know is available anymore), then you can use that to manage DNS records. Otherwise, too bad.


I am sure you can also edit the zone file in it. Not unless that is only in the HMC

BDFL - Memuneh
61803 posts

Uber Geek
+1 received by user: 12449

Administrator
Trusted
Geekzone
Lifetime subscriber

8027 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 591117 6-Mar-2012 11:00
Send private message

freitasm: You can't edit the zone file from the iServe Doman Manager (IDM).



Sounds like a crap system, there are plenty of good local alternatives though. 

14450 posts

Uber Geek
+1 received by user: 1899


  Reply # 591302 6-Mar-2012 15:29
Send private message

freitasm: You can't edit the zone file from the iServe Doman Manager (IDM).



You do zone file stuff inside the HMC, as it is hosting related, and the nameservers need to be pointed to iserve.net.nz. I think you get free access to the HMC via their free plan. At least that is how it was before orcon purchased it. The IDM is solely for domains and nameservers changes, not for zone edits

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.