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rjh



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  Reply # 591165 6-Mar-2012 12:10
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robjg63: Yikes! How is the $1,300 of data made up?


I don't know, yet, Orcon said there might be a slight delay getting the data to me, but I had thought I'd have it by now. They can differentiate between different protocols but no more than that. I suspect it is all TCP/IP.

Are you saying that 52GB overuse costs $1,300 on orcon?


No, because that bill is yet to come. I'm saying that my $1,300+ bill is for the previous month. 650GB of data - we have an excellent broadband connection :-( By the time I was aware of the problem (ie, I saw the invoice) I was already into the next month, having downloaded 52GB on a 30GB plan. Which is insignificant compared to the previous overage.

Is that because you have gone into the 'casual' data charging at X per mb/GB or something?


Orcon charge extra data to residential customers at $2.00/GB; data included in the plan is about $1.00/GB or so.

You would hope that if this is the case and that is a one off 'odd' charge they could do something to write-off the majority of the charge. That data clearly doesnt cost Orcon that amount..


No, clearly it doesn't, so I thought they would have much more room to move, even though they don't have to; I was very disappointed that they didn't. I've certainly paid for and  not used as much data cumulatively over the past 10 years, I'm sure. Still, it is a big windfall for Orcon.

Cant quite think how chrome could do that to you - I know its inclined to be a memory hog with lots of tabs open - but why do you suspect it was chrome using so much data?


Chrome had been running fine, a little sluggish but no more than normal (on Ubuntu). When I saw the invoice I immediately had a look at the network interface monitor, it was running at around 650-700KB/s with nothing apparently requiring that amount of traffic. It ceased immediately when I shut Chrome down and has not reappeared since.


Sadly, I dont know though how you expect Orcon can identify the problem for you if it is coming from 'your end'. Your info is pretty much private in that respect - I doubt they would be allowed to analyse it. I have however seen people report that their connections have been attacked (hackers trying to access their connection etc/DoS attacks etc) and have racked up huge usage because of that sort of thing (you pay for incoming data as well as outgoing). Are you sure you havent had some kind of attack? I dont know if they could provide you with any information about that sort of thing.


Probably correct, maybe I should be asking DoubleClick or Google :-)

What you are asking for - warnings etc and being able to check your balance all sounds reasonable - you are reasonable to expect them to be working.

Ideally maybe you need a hard data cap - I dont think orcon provide those plans though.


Not really necessary, just re-instatement of their system that warned of data usage. I suspect that the way Orcon themselves are charged for data has changed, and that warning was as much in Orcon's interest as the customer's - but pure speculation on my part.

rjh



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  Reply # 591168 6-Mar-2012 12:12
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raytaylor: Leaving a browser open can continually download data - flash based banner adverts.


Once upon a time, you used to download an animated gif as a banner advert on a website and it would just roll over and over.


Now you get those fancy video based flash banners - that can also refresh themselves and change over time. Each refresh would download a new file.


If chrome had half crashed and still had the process running in the background, then i would not be surprised if this has been happening. 


           


I wish - I use NoScript and FlashBlock. The traffic from banner ads would be far less than what I was experiencing.

 
 
 
 


rjh



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  Reply # 591175 6-Mar-2012 12:19
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surfisup1000:
th3r3turn: Wow chrome causing this sort of issue i have never heard of.


Here are some stats i captured last night....(one pc on overnight with chrome active)...

Usage per hour...

 

Detailed usage by application....




It is a coincidence this thread came up the same time that I was looking into it.  


Chrome uses a hell of a lot more data than Firefox, it chatters all the time. I've been using EtherApe to monitor it, but I can't replicate the problem. However, significant data accumulates from many of the 1e100.net servers (which is Google, of course) and there seems to be a lot of traffic generated by the EFF landing page for Yacy (Note, I do not have Yacy running). Pretty much all other websites that were open at the time behave normally.

rjh



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  Reply # 591181 6-Mar-2012 12:21
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surfisup1000:
raytaylor: Leaving a browser open can continually download data - flash based banner adverts.


Once upon a time, you used to download an animated gif as a banner advert on a website and it would just roll over and over.


Now you get those fancy video based flash banners - that can also refresh themselves and change over time. Each refresh would download a new file.


If chrome had half crashed and still had the process running in the background, then i would not be surprised if this has been happening. 


           


Yes , I recently tracked down unexplained overnight internet usage to chrome.   Chrome was happily chewing 3MB/hour unattended -- 2 pc's with chrome were eating 6mb / hour.   Not much for an hour, but, extrapolate across a month and it is not inconsiderable. 
 


Chrome was downloading at about 25GB a day. Extrapolate across a month, and pretty soon you are talking about real money. If this had happened when data was $10/GB, I'd almost need a mortgage to pay the bill.

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  Reply # 591189 6-Mar-2012 12:29
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Can you run wireshark or linux equivalent and figure out what it is doing that's consuming so much data? When the browser window + tabs are idle is shouldn't be using anything...

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  Reply # 591307 6-Mar-2012 15:32
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RJH - we are looking to introduce email and text alerts that customers can set. It's in our development pipeline.
But - in the meantime please do let me know your username so I can start the ball rolling from my end on your charges. I think it will be in your best interest! :)
I also want to see if we can work out why it occured and insure no other customers suffer the same fate.
Thanks,




Head of Brand and Communications
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[Slingshot, Orcon and Flip]


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  Reply # 591316 6-Mar-2012 15:58
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Just ahd a look at our Router and we have used about 6TB in the last month for a service we only pay around $700-$800 a month for with at Orcon which works out around $0.13/GB (and includes a lot of other stuff too). Pretty sure they are creaming it on the usage charges, especially for EUBA or LLU connections lol.





gzt

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  Reply # 591380 6-Mar-2012 18:18
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rjh: Chrome was downloading at about 25GB a day. Extrapolate across a month, and pretty soon you are talking about real money. If this had happened when data was $10/GB, I'd almost need a mortgage to pay the bill.


Had you restarted the browser during that period or was it up the whole time?

Also which version?

You may have been running version x and after one restart, you would have been using the next version which did not suffer from the problem. No reason to blame chrome itself yet, but it is something to keep in mind. Esp, if you can get the previous version and reproduce the problem using your saved tabs or session/history.

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  Reply # 591397 6-Mar-2012 19:25
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Zeon: Just ahd a look at our Router and we have used about 6TB in the last month for a service we only pay around $700-$800 a month for with at Orcon which works out around $0.13/GB (and includes a lot of other stuff too). Pretty sure they are creaming it on the usage charges, especially for EUBA or LLU connections lol.


Wow!! What do you use so much data for?? My connection wouldn't even allow me that much a month lol!




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  Reply # 591433 6-Mar-2012 21:24
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rjh:
robjg63: Yikes! How is the $1,300 of data made up?


I don't know, yet, Orcon said there might be a slight delay getting the data to me, but I had thought I'd have it by now. They can differentiate between different protocols but no more than that. I suspect it is all TCP/IP.

Are you saying that 52GB overuse costs $1,300 on orcon?


No, because that bill is yet to come. I'm saying that my $1,300+ bill is for the previous month. 650GB of data - we have an excellent broadband connection :-( By the time I was aware of the problem (ie, I saw the invoice) I was already into the next month, having downloaded 52GB on a 30GB plan. Which is insignificant compared to the previous overage.

[


Have you noticed any of your neighbors making less trips to the video store recently?  Sounds more probable that a wireless connection has been compromised.

Of course you may have angered someone on the internet in one of those chrome tabs you had open and been the target of a DDOS'd, that'll set your usage off in next to no time.

 

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  Reply # 591452 6-Mar-2012 22:28
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  1. Your kids have been looking at porn / youtube / etc
  2. Your WiFi got owned
  3. You're trying to get out of extra data
  4. Gremlins
I know where I'm putting my money.

rjh



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  Reply # 591467 6-Mar-2012 23:47
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Zeon: Just ahd a look at our Router and we have used about 6TB in the last month for a service we only pay around $700-$800 a month for with at Orcon which works out around $0.13/GB (and includes a lot of other stuff too). Pretty sure they are creaming it on the usage charges, especially for EUBA or LLU connections lol.


I like your deal - 200x the data, 10x the speed, and only 10x the price. Wow!

rjh



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  Reply # 591468 6-Mar-2012 23:50
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quentinreade: RJH - we are looking to introduce email and text alerts that customers can set. It's in our development pipeline.
But - in the meantime please do let me know your username so I can start the ball rolling from my end on your charges. I think it will be in your best interest! :)
I also want to see if we can work out why it occured and insure no other customers suffer the same fate.
Thanks,


I think usage alerts would be extremely useful - they certainly were in the past.

Sent you an email just now, thanks!

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  Reply # 591469 6-Mar-2012 23:57
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you aren't actually going to pay the bill are you?

It would be very easy to get out of most or all of it by simply going to the NZ Herald or NBR.
They love a good story about data caps - especially since the Stephen Fry episode.

The fact that it isn't Orcon's fault* . won't make any difference.


(other than not having a usage alert functionality- which seems pretty baclwards IMO, even Telecom has those and they are normally last in line with this sort of 'innovation')

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  Reply # 591472 7-Mar-2012 01:14
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A lack of a functional Usage Meter and/or alert system for any amount of data usage is completely unacceptable from an ISP that appears to only offers uncapped plans.

It would not be completely unreasonable to expect any excess data usage during the period where the usage meter has been down to be written off, With no way of checking actual usage before the monthly bill date how would anyone know to take precautions to limit their usage?

I would also be quick to check the agreed upon credit limit within their own Terms and Conditions, However from what I have read of their Terms and Conditions they have a nice little back door out of anything there, However an explanation on why they allowed you to exceed any normal credit limit would leave them walking a very fine line.

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