Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




940 posts

Ultimate Geek
+1 received by user: 34


Topic # 98824 7-Mar-2012 10:52
Send private message

I am using Orcon Genius and have just experienced a power cut. As expected the Genius is dead in water without Broadband but I rang my phone from an external number and instead of it being re-directed to Voice Mail I get a message saying the number called is not in service.
Does anyone know if a power cut in the house with Genius   should stop the voicemail system back at Orcon
I tried ringing the support line but gave up after hanging on for ever.
I then tried sending them a support ticket and get an email back saying they aim to answer within 5 days? 
 




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
6333 posts

Uber Geek
+1 received by user: 394

Moderator
Trusted
Lifetime subscriber

  Reply # 591618 7-Mar-2012 11:37
Send private message

ronw: I am using Orcon Genius and have just experienced a power cut. As expected the Genius is dead in water without Broadband but I rang my phone from an external number and instead of it being re-directed to Voice Mail I get a message saying the number called is not in service.
 


I wonder if this is because the handset is handling voicemail, rather than the platform itself? 



940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 591626 7-Mar-2012 11:49
Send private message

No idea but if it is then I do not think it is any good. With the number of power cuts we have these days if the system can not divert to voice mail when the destination callers is without power then why would you want a system like that. 


nate:
ronw: I am using Orcon Genius and have just experienced a power cut. As expected the Genius is dead in water without Broadband but I rang my phone from an external number and instead of it being re-directed to Voice Mail I get a message saying the number called is not in service.
 


I wonder if this is because the handset is handling voicemail, rather than the platform itself? 




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


 
 
 
 


27572 posts

Uber Geek
+1 received by user: 7032

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 591642 7-Mar-2012 12:04
Send private message

Genius has the VM built into the modem, it's not in Orcon's voice core. Because of this there is no way a call can divert to VM if the Genius isn't connected.

This has been made pretty clear in their marketing, but obviously is a downside if you have no power.


6333 posts

Uber Geek
+1 received by user: 394

Moderator
Trusted
Lifetime subscriber

  Reply # 591643 7-Mar-2012 12:04
Send private message

ronw: No idea but if it is then I do not think it is any good. With the number of power cuts we have these days if the system can not divert to voice mail when the destination callers is without power then why would you want a system like that. 


Correct, the platform should handle voicemail for scenarios such as this (the other two big competitors in this space do exactly that)

Might pay to call Orcon, I could be jumping to massive conclusions and it may simple be a misconfiguration on your account. 



940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 591647 7-Mar-2012 12:10
Send private message

I am sure your last paragraph was a joke. No one in their right mind calls Orcon unless you have hours of time to waste and nothing better to do.
I the above answers are correct then it is a pretty useless system. Although I am in NZ largest city I can have power outages almost monthly. If the phone system is down during power cuts and people cannot leave messages then something is just screwy.
That would imply that calls have to come into the phone wait till they are not answered and then get redirected to Orcon Voice Mail.
Surely someone has come up with  a better system for voip than that.

nate:
ronw: No idea but if it is then I do not think it is any good. With the number of power cuts we have these days if the system can not divert to voice mail when the destination callers is without power then why would you want a system like that. 


Correct, the platform should handle voicemail for scenarios such as this (the other two big competitors in this space do exactly that)

Might pay to call Orcon, I could be jumping to massive conclusions and it may simple be a misconfiguration on your account. 




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 




940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 591650 7-Mar-2012 12:19
Send private message

I have just had a quick look at orcon website I cannot see anywhere the caveats  that warn against voicemail not working during power outages.
Nor do I remember Orcon saying anything about it at sign up time.
If you know where it advises public about this I would appreciate you pointing my in the right direction 
Thanks
 
sbiddle: Genius has the VM built into the modem, it's not in Orcon's voice core. Because of this there is no way a call can divert to VM if the Genius isn't connected.

This has been made pretty clear in their marketing, but obviously is a downside if you have no power.





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


3445 posts

Uber Geek
+1 received by user: 441

Trusted

  Reply # 591668 7-Mar-2012 12:34
Send private message

sbiddle: Genius has the VM built into the modem, it's not in Orcon's voice core. Because of this there is no way a call can divert to VM if the Genius isn't connected.

This has been made pretty clear in their marketing, but obviously is a downside if you have no power.




Haha that is utter fail in this day and age, a step backwards almost from the old POTS system. Man Orcon's "VOIP solution" is utter crap. I get emails from them literally every day telling me about faults or emergency maintenance because of issues. Glad I don't use it. 





5355 posts

Uber Geek
+1 received by user: 1828


  Reply # 591692 7-Mar-2012 13:04
Send private message

ronw: Surely someone has come up with  a better system for voip than that.


They have, VFX. You can set a divert to voicemail (or any other number you choose) on "unreachable" - i.e. unable to contact the CPE modem / ATA etc. for whatever reason, including power cut.

Of course, I'm making an assumption that the OP is correct in the assertion that VM falls over due to it being handled at the local end - if this is not the case, then I'd expect a similar setting to be available on Orcon's system somewhere.

215 posts

Master Geek


  Reply # 591703 7-Mar-2012 13:16
Send private message

Do normal answer machines built into landlines need power to work also or is it all able to be achieved down a phone line?

I would assume this would happen if you had a handset or box at home that relied on power to take messages. But I've never put much thought into it. Missing messages doesn't really bother me during power cuts since they hardly ever happen, not in your case though!

Are you in CHCH? Crazy to think you have power cuts so often if your not!

cisconz
1200 posts

Uber Geek
+1 received by user: 81

Trusted
Lifetime subscriber

  Reply # 591704 7-Mar-2012 13:18
Send private message

A UPS?




Hmmmm


215 posts

Master Geek


  Reply # 591721 7-Mar-2012 13:45
Send private message

Kind of off topic but I wonder why they couldn't have a battery back up that at least kept you phone up for 24 hours?



940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 591736 7-Mar-2012 13:51
Send private message

Certainly if you have a Telecom answering service it takes your messages if your phone is there or not.
and No I live on the Shore in Auckland and I agree in this day and age we should not have so many power cuts but we keep getting them.

scotteffone: Do normal answer machines built into landlines need power to work also or is it all able to be achieved down a phone line?

I would assume this would happen if you had a handset or box at home that relied on power to take messages. But I've never put much thought into it. Missing messages doesn't really bother me during power cuts since they hardly ever happen, not in your case though!

Are you in CHCH? Crazy to think you have power cuts so often if your not!




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 




940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 591737 7-Mar-2012 13:53
Send private message

Yes that is a possibility though it might have a drain on it as I have the phones plugged into the genius modem so it would try to keep them up as well. If orcon do confirm that their system wont take voicemail during powercut then I will have to investigate UPS

scotteffone: Kind of off topic but I wonder why they couldn't have a battery back up that at least kept you phone up for 24 hours?




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


1917 posts

Uber Geek
+1 received by user: 110


  Reply # 591748 7-Mar-2012 14:03

http://www.trademe.co.nz/computers/peripherals/ups/auction-453889756.htm

215 posts

Master Geek


  Reply # 591750 7-Mar-2012 14:05
Send private message

ronw: Certainly if you have a Telecom answering service it takes your messages if your phone is there or not.
and No I live on the Shore in Auckland and I agree in?this?day and age we?should?not have so many power cuts but we keep getting them.

scotteffone: Do normal answer machines built into landlines need power to work also or is it all able to be achieved down a phone line?

I would assume this would happen if you had a handset or box at home that relied on power to take messages. But I've never put much thought into it. Missing messages doesn't really bother me during power cuts since they hardly ever happen, not in your case though!

Are you in CHCH? Crazy to think you have power cuts so often if your not!


Not good... I'm moving to the shore in a week!

 1 | 2 | 3 | 4
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.