Additional Traffic charges - No longer Pro rata.

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alliao

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Topic # 99679 24-Mar-2012 20:57

Just a heads up guys, for a long time Orcon's had this policy of overage charges that's pro rata, so if you used 500MB and the rate is $2/GB you will only be charged with $1. I have just received my bill for this month and this is no longer the case, since I have used 0.12GB overage and was charged a full GB's worth.

johnr

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Reply # 599592 24-Mar-2012 21:25

So $2??

kyhwana2

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Reply # 599594 24-Mar-2012 21:33

Wait, I thought this was always the case?

Jarno

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Reply # 599596 24-Mar-2012 21:36

I'm 2.58GB over and charged for 3GB. So they appear to be rounding it up. It's not that significant for me, but I can imagine that it is a bit tougher for those on small plans.

NonprayingMantis

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Reply # 599608 24-Mar-2012 22:01

OMG, quick give fair go a call and get them to demand Orcon refund your $1.76

insane

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Reply # 599625 24-Mar-2012 22:38

Given that you pay for 'blocks' I would have thought that rounding up is the correct way for it to be billed. Any other way would have been a mistake or goodwill from Orcon.

WrEK

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Reply # 599986 26-Mar-2012 02:33

http://www.orcon.net.nz/support/gfaq_page/what_happens_if_i_go_over_my_free_data_allowance
FAQ: What happens if I go over my free data allowance?After you have used the data included in your plan we charge per GB, rounding up to the next highest GB.

Most plans are charged at $2 per GB.

The only other thing I found was that if you sign up to a plan part way through Orcon's billing month then the pre-arranged data-plan is pro-rated, so I don't see it applying to overage:

http://www.orcon.net.nz/support/gfaq_page/data_allowance_during_your_first_month_or_switching_to_genius
FAQ: Data allowance during your first month or switching to Genius.If you have just signed up to Orcon, or have moved to Orcon Genius from an existing Orcon plan, firstly - awesome! Secondly, please be aware that your new data cap will be pro-rated.

bameron

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Reply # 600010 26-Mar-2012 08:24

alliao: Just a heads up guys, for a long time Orcon's had this policy of overage charges that's pro rata, so if you used 500MB and the rate is $2/GB you will only be charged with $1. I have just received my bill for this month and this is no longer the case, since I have used 0.12GB overage and was charged a full GB's worth.

Hi there,

This has been the case for quite a while now. Data overage is charged at $2.00 per gigabyte regardless of whether you use that full gigabyte or not.

I believe that there were some customers in the past who were being charged for overage on a pro rata basis due to a billing error but this was fixed months ago.

Cheers,

Cam

Nebbie

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Reply # 600713 27-Mar-2012 14:13

This is how all ISP's work in NZ, Hence the Per GB not per MB....

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Nebukadnessar

Behodar

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Reply # 600715 27-Mar-2012 14:17

Nebbie: This is how all ISP's work in NZ, Hence the Per GB not per MB....

When I was with Xnet it was down to the cent, but I don't know whether that's still the case.

alliao

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Ultimate Geek
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Reply # 600805 27-Mar-2012 16:02

bameron:

Hi there,

This has been the case for quite a while now. Data overage is charged at $2.00 per gigabyte regardless of whether you use that full gigabyte or not.

I believe that there were some customers in the past who were being charged for overage on a pro rata basis due to a billing error but this was fixed months ago.

Cheers,

Cam

You are right, I haven't went over my limit for almost 6 months or so.

I had a look through my bills, and it appears that Orcon charged overage pro rata since late 2008 till now. So it came as bit of a surprise that's all, some communication would be nice. Since I used to tell my mates the good things I personally think Orcon's doing, and this was one of the "features" I'd be telling them.

xpd

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Reply # 600808 27-Mar-2012 16:06

So if you go over your cap by 100mb, might as well use that other 900mb.....

XPD / Gavin / DemiseNZ

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alliao

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Reply # 600810 27-Mar-2012 16:09

xpd: So if you go over your cap by 100mb, might as well use that other 900mb.....

That's the spirit! Or another tiny splinter in the back of the head reminding you that data ain't free in kiwiland... I find the fact that I am aware of it kinda sad haha..

snnet

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Reply # 601012 27-Mar-2012 21:42

Only problem there is you might hit the next block!