Prime channel 'hiccup'

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Rickles

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#916473 17-Oct-2013 09:31

>I am assuming you have the orientation of your antenna correct for Fitzherbert, that is the rebounder bars vertical<.

Yes, and it's been that way with otherwise perfect reception since March 2012. A quick check of a few channels shows signal strengths of 97 to 100%, and no bit errors for any of them.

>Do you have line of sight?<

More or less ... meaning that I cannot actually see the tower itself, since it is about 10 or 12km across the harbour from me, but there is nothing in the path.

The sound protocol comes up as HE-AAC2.0.

R.

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MikeB4

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#916476 17-Oct-2013 09:34

If you can see Mt Kaukau you could try that, but remember you will need to change the antenna rebounder bars from vertical to horizontal to use Mt Kaukau. I have line of sight to both transmission towers and have found Fitzherbert to be problematic at times.

Rickles

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#916489 17-Oct-2013 09:53

No, cannot see Kaukau at all .... I'm in Thorndon so Tinakori Hill is right across the road .

I reiterate, it is only Prime, and only in the last couple of weeks that this started.

Where's Moulder & Scully when you need them?

R.

MikeB4

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#916503 17-Oct-2013 10:07

Rickles: No, cannot see Kaukau at all .... I'm in Thorndon so Tinakori Hill is right across the road .

I reiterate, it is only Prime, and only in the last couple of weeks that this started.

Where's Moulder & Scully when you need them?

R.

With all the storms we have been experiencing with one at the time of the switchover your antenna or cables/connections may have been damaged. If you are in Thorndon there is a lot between you and Fitzherbert, including the harbour which can cause reception quirks. This means
you are in a marginal reception area for Fitzherbert. With all the frequency changes you may need to change/check your system from antenna to receiver. I know it is Prime that is affected by this by UHF is quirky at best.

Rickles

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#916504 17-Oct-2013 10:10

Mike, yeah, I am going to check antenna and cable today ... it's sunny and no wind !!

MikeB4

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#916511 17-Oct-2013 10:20

Rickles: Mike, yeah, I am going to check antenna and cable today ... it's sunny and no wind !!

Take care on the roof

Rickles

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#916517 17-Oct-2013 10:29

>Take care on the roof<

My wife asked where the insurance papers are kept ... should I be worried?

R.

Rickles

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#945363 4-Dec-2013 14:06

UPDATE: Checked antenna, connections, cable etc ... all good. Sound hiccup still persists.

Recently other people in the Wellington area have been commenting on bad sound from Prime, so I wrote direct to Kordia.

They said that indeed some problems did happen a while ago when Prime national service went to three regional areas, but should be ok now.

I answered a slew of questions for them, so hopefully the engineers will assess all that .... will advise further when I hear back.

R.

kiwisoma

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#951461 13-Dec-2013 09:39

.... will advise further when I hear back.

R.

Any news?

Rickles

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#951467 13-Dec-2013 09:47

Hi Adam,

No, nothing from Kordia to date. The channel still hiccups, seems to be at about 4 or 5 minute intervals.

I got on the roof and checked again the cable, connections and antenna ... nothing loose or untoward up there as best I coukld see, and as I've siad it really is only with Prime.
Also updated TV firmware and re-scanned a couple of times.

Have/are you experincing similar problem?

kiwisoma

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#951509 13-Dec-2013 10:58

Have you tried another source? i.e. another STB say an Igloo or Freeview DTT STB. Just to see if it's something in your telly or the transmission path?

Rickles

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#951518 13-Dec-2013 11:22

No, but good idea ... I'll see if I can borrow a STB for that purpose.

R.

Rickles

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#972143 22-Jan-2014 11:34

UPDATE: As of about a week ago, have noticed significant absence of the 'hiccup' ... presumably the Kordia people did something to finetune transmission.

Will keep eye/ear out for any change.

R.

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