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36 posts


# 135059 13-Nov-2013 10:42
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Friend of mine has just bought one of these things, could not get it going.
Went around there to help him set it up. Plugged UHF aerial in, HDMI to TV, powered it up, welcome screen showed, then a screen saying wait a few minutes while Igloo setup process runs.
Screen went blank, still like that an hour later.
How long should it take, and shouldn't there be some sort of progress indicator. Or a message advising no signal if that is the case (unlikely as a previous Freeview unit worked there)

Tried power reset, went through same cycle.
Does not react to any buttons on remote or on front of box, unit frozen, maybe it is faulty out of the box?
Their help line was shut - at peak viewing time!
Friend wants to take the thing back and get his money back, and quite honestly at this point in time I cannot think of a better idea either

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  # 932943 13-Nov-2013 10:48
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Yeah. Take it back and get a refund. Sounds like it's dead. I'd expect setup to take a couple of minutes like all the other boxes I've tried.

36 posts


  # 933193 13-Nov-2013 15:05
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Yes, that's what I would have thought - after it launched into setup there was nothing at all coming out of any of the video outputs, just blank screen. And it stayed like that.

As it happens it has worked out rather well as he may be able to get another Freeview box for nothing and as he is on a sickness benefit every cent counts. The power supply in his original unit (which I gave him a couple of years back) up and died a few weeks back

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