Magic TV 3600 random rebooting after upgrading to 3.18

Forums › Freeview (DVB-T/DVB-S) › Magic TV 3600 random rebooting after upgrading to 3.18

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ... | 19

191 posts

Master Geek

Trusted

MagicTV

#1109148 15-Aug-2014 15:52

Does this issue show up in particular areas only? Or all MTV3600TD users are experiencing the same symptom?

LUMIN Network Music Player, Magic TV New Zealand and Australia firmware lead

JefWright

85 posts

Master Geek

#1109155 15-Aug-2014 16:06

I'm in Auckland (north shore). I've disabled standby. That change seemed to create new problems that were remedied by a factory reset. After the factory reset my standby was still disabled so I haven't changed anything. I haven't had an unexpected reboot since then.

I have a secondary problem that makes life more difficult. The MTV3600 and my Sony 42" TV don't seem able to automatically negotiate HDMI after the MTV has re-booted (for any reason). I have to either power both down or un-plug and re-plug the HDMI cable.

Once I'm happy that I've been stable for a week or so I'll probably re-enable standby (to deprive the cat of a warm perch) and see if my reset woes come back again.

kimxk

74 posts

Master Geek

#1109161 15-Aug-2014 16:32

wklie: Does this issue show up in particular areas only? Or all MTV3600TD users are experiencing the same symptom?

In Feilding, so using the Wharite transmitter.

butlerboy

457 posts

Ultimate Geek

#1109232 15-Aug-2014 19:25

I'm in Christchurch. After a week of random restarts, freezing and blank screens while I'm watching live TV I've reinstalled firmware 3.18 as it was pretty stable other than the restart from standby issue. I'll just continue to leave it on 24/7 till we get the problem sorted.

AndrewtheAmbo

24 posts

Geek

#1109458 16-Aug-2014 12:55

I'm in Hamilton and have issues as well.

JefWright

85 posts

Master Geek

#1111670 19-Aug-2014 22:30

I'm in Auckland (north shore) and I'm running V3.18 firmware, experiencing frequent "system is restarting" on power up from standby. I disabled standby. That change seemed to create random reboot problems that were remedied by a factory reset. After the factory reset my standby was still disabled so I left it like that.

MTV 3600 stable for a week after factory reset with standby disabled.

Re-enabled standby yesterday and encountered "system is restarting" on restore from standby today. Disabling standby again.

Wklie: I'm guessing that the principals are unlikely to want to "invest" any engineering effort into fixing a non-fatal flaw in an obsolete set top box. Is this your understanding?

Rustyviewer posted (http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=150415) that they didn't have this problem any more after they rolled back to version 3.17. Do you think this might be worth more investigation?

MTV have made a variety of 3.19 versions but I think they were intended to overcome reception problems. Do you concur?

kimxk

74 posts

Master Geek

#1111785 20-Aug-2014 08:55

JefWright: I'm in Auckland (north shore) and I'm running V3.18 firmware, experiencing frequent "system is restarting" on power up from standby. I disabled standby. That change seemed to create random reboot problems that were remedied by a factory reset. After the factory reset my standby was still disabled so I left it like that.

MTV 3600 stable for a week after factory reset with standby disabled.

Re-enabled standby yesterday and encountered "system is restarting" on restore from standby today. Disabling standby again.

Wklie: I'm guessing that the principals are unlikely to want to "invest" any engineering effort into fixing a non-fatal flaw in an obsolete set top box. Is this your understanding?

Rustyviewer posted (http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=150415) that they didn't have this problem any more after they rolled back to version 3.17. Do you think this might be worth more investigation?

MTV have made a variety of 3.19 versions but I think they were intended to overcome reception problems. Do you concur?

Back on page 2 of this thread you'll see I tried 3.17 on my 3600 and it didn't fix the problem, so 3.17 still has the issue for some people.

I hope that they do fix this problem and fast. This is my second recorder so far. I had one of the Zinwell boxes that became useless after Freeview channel changes. I'm really at a loss to explain how Freeview can certify a product and then it no longer works properly, twice.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

butlerboy

457 posts

Ultimate Geek

#1111792 20-Aug-2014 09:01

kimxk:
JefWright: I'm in Auckland (north shore) and I'm running V3.18 firmware, experiencing frequent "system is restarting" on power up from standby. I disabled standby. That change seemed to create random reboot problems that were remedied by a factory reset. After the factory reset my standby was still disabled so I left it like that.

MTV 3600 stable for a week after factory reset with standby disabled.

Re-enabled standby yesterday and encountered "system is restarting" on restore from standby today. Disabling standby again.

Wklie: I'm guessing that the principals are unlikely to want to "invest" any engineering effort into fixing a non-fatal flaw in an obsolete set top box. Is this your understanding?

Rustyviewer posted (http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=150415) that they didn't have this problem any more after they rolled back to version 3.17. Do you think this might be worth more investigation?

MTV have made a variety of 3.19 versions but I think they were intended to overcome reception problems. Do you concur?

Back on page 2 of this thread you'll see I tried 3.17 on my 3600 and it didn't fix the problem, so 3.17 still has the issue for some people.

I hope that they do fix this problem and fast. This is my second recorder so far. I had one of the Zinwell boxes that became useless after Freeview channel changes. I'm really at a loss to explain how Freeview can certify a product and then it no longer works properly, twice.

I can also confirm that the reboot from standby problem happens with firmware 3.17.

wklie

191 posts

Master Geek

Trusted

MagicTV

#1112098 20-Aug-2014 14:07

JefWright:
MTV have made a variety of 3.19 versions but I think they were intended to overcome reception problems. Do you concur?

This firmware fixes EPG booking problems in Nelson area:
http://www.magictv.com/nz/downloads/mtv3600_3_19NZb7.zip

LUMIN Network Music Player, Magic TV New Zealand and Australia firmware lead

butlerboy

457 posts

Ultimate Geek

#1112129 20-Aug-2014 15:09

wklie:
JefWright:
MTV have made a variety of 3.19 versions but I think they were intended to overcome reception problems. Do you concur?

This firmware fixes EPG booking problems in Nelson area:
http://www.magictv.com/nz/downloads/mtv3600_3_19NZb7.zip

Are there any updates on how far away a solution for the reboot from standby problem is wklie?

wklie

191 posts

Master Geek

Trusted

MagicTV

#1112329 20-Aug-2014 19:23

I've not been able to reproduce this symptom with the signal generator.

Unless someone can provide one or more 5-10 minute raw TS mux recording (not a Magic TV recording) that causes this reboot, together with a procedure for reproducing it using those mux, I'm afraid I've already tried everything (in the early 3.19 beta and the recent 3.18a/b) which I could think of that might be related.

LUMIN Network Music Player, Magic TV New Zealand and Australia firmware lead

JefWright

85 posts

Master Geek

#1112510 20-Aug-2014 23:40

Interesting detail... I hope this observation helps someone else.
My MTV3600 now seems to restart every 24 hours again.

A week or two ago I started getting a "restarting" screen shutdown a few seconds after resuming from standby.
I disabled standby a little after 8 pm one evening.
Every evening after that I would get a black screen shutdown followed by a "welcome" screen restart at pretty much the same time (about 8:11).

I did a factory reset and everything was good again (for a week). No restarts.

Since I am stupid by nature I re-enabled standby.
Every day I resumed from standby (for the next 2 days) I would get the "restarting" screen shutdown.
I disabled standby at about 9:00 last night.
Tonight I got a black screen shutdown again - at very close to 9:00.

I'll see if it happens again tomorrow. If it does I'll repeat the factory reset (and restore my recording list).

2lostkiwis

67 posts

Master Geek

#1112552 21-Aug-2014 07:29

wklie: I've not been able to reproduce this symptom with the signal generator.

Unless someone can provide one or more 5-10 minute raw TS mux recording (not a Magic TV recording) that causes this reboot, together with a procedure for reproducing it using those mux, I'm afraid I've already tried everything (in the early 3.19 beta and the recent 3.18a/b) which I could think of that might be related.

Hi wklie, how will having a TS mux help? Or more correctly what time period should the TS mux cover?

Doesn't the problem always occur when the unit is powered on from standby? This would mean it's unlikely that there is something in the mux at the exact moment of turn on that causes the machine to reboot. As surely we would see spontaneous reboots at other times as well, i.e. when the unit has been powered on for some time.

If it's something in the TS mux that happens at some time, but manifests itself with rebooting at power on. Then how do we know what timeframe the TS mux should cover? 10 minutes either side of rebooting, 1 hour, 24 hours? etc

I can record a TS mux for you, but I just need help deciding at what time, and duration it should be.

Also I would note, that myself and my father are experiencing the spontaneous reboots, and that this has come back recently. We are both receiving from the Waiatarua transmitter. It's pretty annoying because the reboot can cause some of these problems:

1) On reboot you get a black screen, but a valid HDMI signal to the TV. Changing channel then gets a picture back. The moment you press a number, you get the OSD.
2) Occasional picture with no sound.
3) Most usually the HDMI goes flakey, power cycling the MagicTV doesn't fix it, power cycling the TV doesn't fix it. Actually unplugging the plugging the HDMI cable back in fixes it. (I think some other people have alluded to the same problem)

Happy to try anything at this stage, as it's getting to be a pretty annoying problem. My father bought a second MagicTV as he thought the first was going faulty in some way - it was a little depressing when the second unit had the same problem.

Cheers,
Ian.

cb1

336 posts

Ultimate Geek

#1112571 21-Aug-2014 08:15

wklie: I've not been able to reproduce this symptom with the signal generator.

Could it be that the signal generator is giving you a perfect signal which may be different to the real signal being transmitted? So you could try connecting to an aerial.

For me, the auto-reboot seems to occur on the first power on of the day and ok thereafter. Is there something special about getting the EPG for the new 8th day, or if there are changes in the schedule for other days?

JefWright

85 posts

Master Geek

#1112607 21-Aug-2014 09:01

For me, the auto-reboot seems to occur on the first power on of the day and ok thereafter. Is there something special about getting the EPG for the new 8th day, or if there are changes in the schedule for other days?

Same here. First power-on-from-standby of the day pretty reliably gives a few moments of (unexpected) black screen then a magic TV "restarting" screen followed by a "welcome" rebooting screen. This behaviour began as intermittent and became more frequent over time.
When I disable standby in the setup something else is clearly going on every 24 hours (from when I disabled the setup).

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ... | 19