Magic TV 3600 random rebooting after upgrading to 3.18

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1512 posts

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#1146710 3-Oct-2014 15:26

--TO ALL MAGIC TV USERS--

Please can you all send your location and the name of the transmitter you are receiving from to support@dishtv.co.nz please put the subject as Restarting MTV

We are currently collecting further information from our users.

Thanks

Joshua Hill

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

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butlerboy

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#1146792 3-Oct-2014 16:53

joshhill96: --TO ALL MAGIC TV USERS--

Please can you all send your location and the name of the transmitter you are receiving from to support@dishtv.co.nz please put the subject as Restarting MTV

We are currently collecting further information from our users.

Thanks

Joshua Hill

Done.

MurrayM

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#1146834 3-Oct-2014 17:42

How would we know what transmitter we're using?

kimxk

74 posts

Master Geek

#1146835 3-Oct-2014 17:42

Snap.

butlerboy:
joshhill96: --TO ALL MAGIC TV USERS--

Please can you all send your location and the name of the transmitter you are receiving from to support@dishtv.co.nz please put the subject as Restarting MTV

We are currently collecting further information from our users.

Thanks

Joshua Hill

Done.

kimxk

74 posts

Master Geek

#1146842 3-Oct-2014 17:56

MurrayM: How would we know what transmitter we're using?

Couldn't find it on the freeview site, but there is a list at http://en.wikipedia.org/wiki/Freeview_(New_Zealand)#Terrestrial_transmitters

MurrayM

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#1146854 3-Oct-2014 18:07

kimxk:
MurrayM: How would we know what transmitter we're using?

Couldn't find it on the freeview site, but there is a list at http://en.wikipedia.org/wiki/Freeview_(New_Zealand)#Terrestrial_transmitters

So from that info I might be using Waiatarua, Sky Tower, or Pinehill. I'm on Auckland's North Shore.

joshhill96

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#1146894 3-Oct-2014 19:18

MurrayM:
kimxk:
MurrayM: How would we know what transmitter we're using?

Couldn't find it on the freeview site, but there is a list at http://en.wikipedia.org/wiki/Freeview_(New_Zealand)#Terrestrial_transmitters

So from that info I might be using Waiatarua, Sky Tower, or Pinehill. I'm on Auckland's North Shore.

In a general case, such as Auckland, you will need to look at the transmission site PDF which is available here from the Freeview website: http://www.freeviewnz.tv/coverage/coverage-maps.aspx

Select "Auckland" or the region (not area) where you live. Then find out the direction approx where the aerial is pointing to the transmitter,

If you are still unsure, then email though "Auckland (Unsure on which transmitter) "

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

MurrayM

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#1146964 3-Oct-2014 21:30

Thanks for that, I've sent in an email.

joshhill96

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#1153461 14-Oct-2014 11:12

==UPDATE FOR ALL MAGIC TV USERS==

14th October 2014

Hi Guys

We have sent through stream recordings to Pixel Magic from an area where the fault was reported and they are looking into the fault, We have requested an update and hopefully they will get back to us shortly.

We thank you all for your patience while we are working on getting a solution ready for deployment. We will continue to update you further...

Cheers

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

butlerboy

457 posts

Ultimate Geek

#1153665 14-Oct-2014 14:51

joshhill96:

==UPDATE FOR ALL MAGIC TV USERS==

14th October 2014

Hi Guys

We have sent through stream recordings to Pixel Magic from an area where the fault was reported and they are looking into the fault, We have requested an update and hopefully they will get back to us shortly.

We thank you all for your patience while we are working on getting a solution ready for deployment. We will continue to update you further...

Cheers

Awesome news, fingers crossed the update comes through soon and works

bfginger

1244 posts

Uber Geek

#1154056 15-Oct-2014 06:48

I think the problem I have been having with the picture and sound spontaneously disappearing may be related to the radio channels 50 and 51. I looked at the EPG, pressed the next day button and TV One showed up in the EPG instead of 51. After changing channels the problem happened. It seems to happen when on 50/51 or after having been on those channels. 3.17 firmware.

joshhill96

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#1154461 15-Oct-2014 14:24

bfginger: I think the problem I have been having with the picture and sound spontaneously disappearing may be related to the radio channels 50 and 51. I looked at the EPG, pressed the next day button and TV One showed up in the EPG instead of 51. After changing channels the problem happened. It seems to happen when on 50/51 or after having been on those channels. 3.17 firmware.

Hi bfginger

I am sending info like this to the team to examine too.

Thanks all for the feedback, we will be in touch to update.

Joshua

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

Viggen61

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#1162531 26-Oct-2014 19:25

Hi Joshua

Please can you post some updates on the Random rebooting (should be retitled to "Consistent rebooting on switch on" now.

How many responses did you get as there must be a lots of other peiple with this problem that don't read this forum.

Thanks Martin

JefWright

85 posts

Master Geek

#1163109 27-Oct-2014 18:31

Let's not get negative about this. My cat loves that the MTV 3600 is never switched off these days because there's always a nice warm perch beside the TV.

joshhill96

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#1164751 30-Oct-2014 00:33

==UPDATE FOR ALL MAGIC TV USERS==

29th October 2014

Hi Guys

Testing is still underway, Pixel Magic cannot replicate the fault on the streams we have sent them so far.

The support desk is talking with a customer in Hamilton, we are also getting streams recorded from the Waitaurua transmission in Auckland and we will be sending those to Pixel Magic for testing.

We will continue to update you on any progress as it comes through.

Cheers

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

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