dwl: I agree this is an issue. I took the plunge and got one from Noel Lemming, based on reviews, as a potential replacement for MySky (basic subscription).
It seems a good product but I am disappointed with the remote which has small buttons for rewind/play/forward. As a Freeview PVR I am used to MySky being fairly easy to jump forward 4 minutes (go to 30x, count 8 secs) with large buttons but the T2200 is small. This graphic shows the web version on the left, actual remote in the middle and our old MySky on the right:
If you look at the way the remote might sit in your hand the transport buttons are much more natural with MySky. I know I can probably try and source a universal remote but it would be better if a model sold as a PVR had a more ergonomic remote.
Man, didn't check out the remote properly, but totally agree re the inappropriately small and poorly placed rw/ff buttons; it'll be interesting to see how my parents find it! BTW, where did you find the image of the 'web version', as I couldn't see an image of the remote on the Dish TV site. The one on the left does seem to have clearer labels and larger buttons, which may have made it easier to operate.
We use Harmony Ones at our place, and I personally think that's one of the better remotes I've used in terms of the way they sit in the hand as well as having key buttons located well for ease of use, including rw and ff. This remote looks more like one that comes with a cheap IR receiver for a PC than with a $450 product. A good remote is a key part to a good user experience, I reckon - far more so than the aesthetics of the unit itself! Dish TV, perhaps the quality of the remote is something to consider in future iterations/products?
BTW, The Warehouse only charged me $349 for the unit, so for some reason a higher than 20% discount.