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1759 posts

Uber Geek
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# 208532 16-Feb-2017 00:15
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Anyone noticed a significant lag tonight for voice to picture?

 

Quite annoying.


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126 posts

Master Geek
+1 received by user: 32


  # 1721047 16-Feb-2017 10:17
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Yes my freeview recording of Suits E01 form 15/2 has about a 3 second mismatch between picture and sound. 




1759 posts

Uber Geek
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  # 1721467 16-Feb-2017 17:33
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Issue is still ongoing..assume its Prime terrestrial only...no clue who to report it to.


 
 
 
 


607 posts

Ultimate Geek
+1 received by user: 128


  # 1721472 16-Feb-2017 17:47
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I'd start here,

After rebooting/restarting of course :)

How do I contact PRIME?

We're happy to answer any questions about PRIME.
You can speak with us directly on 0800 759 759

Clint

126 posts

Master Geek
+1 received by user: 32


  # 1721484 16-Feb-2017 18:27
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Hi Clinty just checked my recorder and 2 different TVs this is still happening in both recordings and live.

 

TVNZ and Mediaworks Muxes are OK, but it appears that the Kordia Mux is impacted. I can observe that Prime, Choice, Te Reo, Firstlight, Chinese TV8,  Parliament and Maori TV have a sound lag of around 3 seconds.

 

Can your techs please look at it. I use Nagria Transmitter on the Kapiti Coast.




1759 posts

Uber Geek
+1 received by user: 900


  # 1721489 16-Feb-2017 18:44
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smcc:

 

Hi Clinty just checked my recorder and 2 different TVs this is still happening in both recordings and live.

 

TVNZ and Mediaworks Muxes are OK, but it appears that the Kordia Mux is impacted. I can observe that Prime, Choice, Te Reo, Firstlight, Chinese TV8,  Parliament and Maori TV have a sound lag of around 3 seconds.

 

Can your techs please look at it. I use Nagria Transmitter on the Kapiti Coast.

 

 

 

 

Same here..Kapiti Coast..think I use Waikanae. Cant believe it is still happening after 24 hours...its quite unwatchable with that amount of delay.


607 posts

Ultimate Geek
+1 received by user: 128


  # 1721519 16-Feb-2017 20:00
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Sorry guys i don't actually work for prime, just copied and pasted the text from the web site on the go :)

Suggest you give the 0800 number a call

Clint

126 posts

Master Geek
+1 received by user: 32


  # 1721560 16-Feb-2017 21:22
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Done - straight to sky, they say they are aware lets see how they respond.

 

 


 
 
 
 




1759 posts

Uber Geek
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  # 1721571 16-Feb-2017 21:58
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smcc:

 

Done - straight to sky, they say they are aware lets see how they respond.

 

 

 

 

 

 

Slowly I guess...




1759 posts

Uber Geek
+1 received by user: 900


  # 1721677 17-Feb-2017 09:10
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"Thanks for your email.

 

 

 

I'm sorry currently we don't have any issue with Prime TV, please contact Freeview or check your TV setting for lip sync settings.

 

 

 

Regards

 

 

 

Ashish  

 

Online Crew"

 

 

 

As expected..lol


2728 posts

Uber Geek
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Subscriber

  # 1721689 17-Feb-2017 09:56
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I checked KauKau in Lower Hutt and it's fine so it must be a local transmitter issue in Kapiti.

 

Prime are right, they can't help in this situation.  You could try contacting Freeview, but they don't actually run the transmitter sites themselves, Kordia/JDA do.

 

I'm not sure if it's Kordia or JDA for Kapiti, but assume Kordia.

 

 

 

Try contacting them with the information here: https://www.kordia.co.nz/contact-form/

 

 

 

Cheers,
Grant

 

 

 

 





Check out my LPFM Radio Station at www.thecheese.co.nz cool


5439 posts

Uber Geek
+1 received by user: 1893


  # 1721710 17-Feb-2017 10:32
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Prime is fine on DVB-S, so it's unlikely a Prime issue. As above, contact Freeview.


126 posts

Master Geek
+1 received by user: 32


  # 1721723 17-Feb-2017 11:10
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Just logged a call with Freeview 

 

0800 FREEVIEW (0800 373 384)

 

They suggested anyone else experiencing this does the same. (hint: choose option 1 to talk to a human)


6909 posts

Uber Geek
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  # 1721728 17-Feb-2017 11:30
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I have a problem with Prime too, although it's not related to sound.

 

 

 

Prime through freeview looks really bad, almost like it's not in HD...


126 posts

Master Geek
+1 received by user: 32


  # 1721733 17-Feb-2017 11:43
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Ha ha.

 

 

 

Just in case you are not joking, that will be because it is hardly even SD by design on the freeview platform. Sky would like you to subscribe to get Prime in HD.


1210 posts

Uber Geek
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  # 1722286 18-Feb-2017 15:33
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Jaxson:

 

I have a problem with Prime too, although it's not related to sound.

 

 

 

Prime through freeview looks really bad, almost like it's not in HD...

 

 

 

 

sd thru freeview

 

barely watchable.

 

 


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