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199 posts

Master Geek


# 214193 1-May-2017 17:52
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I've just had an upgraded to a two-band modem Wi-Fi. Both the 2.4GHZ & 5GHz bands are switched on but none of my wireless devices are seeing it.

 

Not the Dish TV T2100, HP Slate Extreme, nor the Chromecast.

 

It's a Home Gateway HG659.

 

Anyone heard of this problem or have a solution?


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2647 posts

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  # 1773693 1-May-2017 17:57
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Possibly because your devices may not be 5GHz compatible. If this is your Slate Tablet, it's not compatible with 5GHz WiFi. - http://m.gsmarena.com/hp_slate7_extreme-5883.php

Edit: forgot to add link.






199 posts

Master Geek


  # 1773695 1-May-2017 18:03
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Surely the Dish TV T2100 is compatible though?


 
 
 
 


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  # 1773699 1-May-2017 18:13
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no the t2200 is not

 

which chromecast do you have?




199 posts

Master Geek


  # 1773701 1-May-2017 18:19
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Google Chromecast. Got it from Dick Smith for about 50 bucks maybe a year or two ago.

 

Is there no Freeview Plus box which is 5GHz compatible right now?


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  # 1773705 1-May-2017 18:25
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Way better to run cable. Call a data cabler.





Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test


1707 posts

Uber Geek


  # 1773710 1-May-2017 18:40
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My LG TV doesn't see the 5G either.

 

 

 

The TV did when I first got it, then after 1 of TV's firmware upgrades it no longer sees 5G, and it hasn't come back with firmware upgrades since.

 

iPhone picks up 5G so I know the HG gateway is transmitting it.


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  # 1773714 1-May-2017 18:50
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Op you do realise 5Ghz means very little, if its still 802.11n. its still slow and likely to only connect at 150mbps max due to only having 1 spatial stream.

 

it may mean a small reduction in interference but thats about it.

 

use a cable if you can


 
 
 
 


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  # 1773716 1-May-2017 18:52
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RustyViewer:

 

Google Chromecast. Got it from Dick Smith for about 50 bucks maybe a year or two ago.

 

 

 

 

thats really no help, there are 2 main versions, gen 1 and gen 2, gen 2 supports 5ghz and 802.11ac gen 1 doesnt.


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Ultimate Geek
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  # 1773733 1-May-2017 19:26
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5Ghz can cause weird issues on HG659; had to disable on mine as 2.4Ghz kept dropping out.


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  # 1773760 1-May-2017 19:39
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If you got your chromecast from DSE a year or 2 ago for $50, it's 95% sure to be gen 1, so not compatible. 




199 posts

Master Geek


  # 1776521 5-May-2017 19:18
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Well now I have another problem. It is intermittently cutting off from the internet, I'm not talking Wi-Fi, I'm talking my main computer with direct network link. I have had to reboot the gateway to get the internet back and once the modem as well. The network appears fine and the modem appears fine but the network is not seeing the internet; it is random, it will work for hours then suddenly cut off.

I've changed the Wi-Fi to channel 9 as recommended by Vodafone I think but it is not a Wi-Fi issue. However, maybe those sites that don't like channel 13 are cutting off the internet regardless, I don't know. And I've switched off the 5GHz band so that's not the problem either.


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  # 1776526 5-May-2017 19:22
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Changing to channel "9" will not be a fix. You should only be using 1,6, and 11. 9 is no good if it's a heavily used channel locally, and VF aren't going to know what is and what isn't.

 

TV over WiFi is just a nightmare and should be avoided.

 

 


1282 posts

Uber Geek


  # 1776701 6-May-2017 04:39
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Which ISP? is the router firmware current?

 

What does the error log in the router say?

 




199 posts

Master Geek


  # 1776873 6-May-2017 15:44
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The only log tells me about the last log in. How do I get an error log?

 

It was installed a few days ago so I'm pretty sure it's current.


3561 posts

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  # 1776879 6-May-2017 16:23
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Update the router firmware.

 

Perform a factory reset.

 

Get yourself an Android device and download WiFi Analyzer, then look for the least populated channel in your area (1,6 or 11) and try again.

 

Outside of that, hard wiring is ideal.

 

We're in the midst of replacing all of our non 802.11ac devices (that can't be hard wired)... that's how frustrating the non-ac products can be.


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