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5 posts

Wannabe Geek

Topic # 223745 15-Oct-2017 21:01
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Can anyone tell me why tv video recordings made on an Ultra Plus satellite recorder that have been copied to an external hard drive won't play on an LG smart TV screen? Thumbnail images of each of the recordings do appear on the tv screen as a menu but none of them will play.

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933 posts

Ultimate Geek
+1 received by user: 121

  Reply # 1884075 16-Oct-2017 01:04
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Which firmware are you using?


The ultraplus series use to produce an incompatible .ts due to the pmt and pat being missing a later software corrected the issue. See if there is a newer firmware than the one you are on.


There is a thread here I wrote up a few years ago.



5 posts

Wannabe Geek

  Reply # 1884145 16-Oct-2017 10:21
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Thanks for fast reply - sorry, I'm not computer aware and am not sure what firmware I have. I copied the video files off the ultraplus recorder on to a Seagate external hard drive.... then plugged the Seagate into the usb port of my LG smart tv but as mentioned, although I got the menu screen up with images/titles for each of the files none would play.


One of the video files that I checked is a MPEG-2 TS Video... so that is the TS file that you mentioned. When I looked under Programme Files I couldn't see any VideoLAN option so I'm not sure how I can add the demux ffmpeg to the file title. I presume you are suggesting that I change the file title on the Seagate drive and not on the original files on the Ultraplus recorder?  Any further hints much appreciated.


1545 posts

Uber Geek
+1 received by user: 83

  Reply # 1884436 16-Oct-2017 15:46
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I get that occasionally (using a DishTV box and flashdrive), so -


1:  Check to see if the original recording will playback using the UltraPlus (cable to TV or monitor), if OK then


2:  Check to see if the recording will play off the external drive ON your computer ... this tests if the file is at fault or if the media player built-in to your TV is the sticking point.  You may have to try a couple of media players on your computer, e.g. WMP, VLC, Classic.


3:  Check with Ultra Plus as they may have updated Firmware fix, or provide advice.





933 posts

Ultimate Geek
+1 received by user: 121

  Reply # 1884504 16-Oct-2017 18:31
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Look in the ultraplus menus for system firmware version.


Write the firmware version here.


Then contact for the current firmware


Im quite sure a firmware upgrade will fix the issue.


Instruction on the above link are for playback in VLC media player via your pc and will confirm if the issue is the same. Your other option is to make the .ts compatible using







5 posts

Wannabe Geek

  Reply # 1885210 17-Oct-2017 16:56
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Thanks everyone for your replies - very useful. I downloaded the TS Doctor software and managed to 'clean' most of the files so that they now play on the TV. (Thanks Apsatty).


However, I have about 4 or 5 remaining files that when I ran them through TS Doctor, I only got access to the 'Check only' tab and not the 'Save new file' tab which was the one that saved all the files that I can now use. Does anyone know why the 'Save new file' wasn't active - or what else I may need to do to clean these other files up?

933 posts

Ultimate Geek
+1 received by user: 121

  Reply # 1885261 17-Oct-2017 19:15
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There might be a limit to how many conversions you can do with the demo version?



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Wannabe Geek

  Reply # 1885263 17-Oct-2017 19:21
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I don't think so - the files I couldn't save were quite random and mixed in among the other files - they weren't all just the last few that I tried to do. Strangely, they were all videos of music concerts or docos about bands etc - ie. music themed recordings.  Maybe I'lltry some of themagain - although I did try most of them a couple of times already...

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