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481 posts

Ultimate Geek
+1 received by user: 5


  Reply # 207025 15-Apr-2009 10:28
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InspectorGadget: He said wait for the PVR update at the end of the month, or take the $200 ...  The Disputes Tribunal will be getting the paperwork from me next week.  If I can get other parties interested in this case, then so be it.
Suppliers certainly shouldn't get away with selling sub-standard goods, but ... We consumers do not have great protection by the law in New Zealand, consumers in some other parts of the world have it much easier.

You are certainly entitled to a full refund if the goods are not of an 'acceptable quality' or 'fit for purpose'. The legislation is clear, but the problem is really one of how to enforce the provisions of the Consumer Guarantees Act if the retailer doesn't play fair.

You can take the issue to a Disputes Tribunal, the process is described in detail on the Ministry of Consumer Affairs website. It costs $30 to file a claim with a value of less than $1,000.

I'm sure that some cynical traders rely on that fact that most consumers won't go to the trouble of making a formal claim, and they might settle for a less than 100% refund. Other traders simply ignore the findings of Disputes Tribunals - Unfortunately the decisions made by the Tribunals are not automatically enforced. If the Tribunal makes a decision in your favour the trader has 28 days to do what the Tribunal ordered. If the trader does not do what was ordered you can go to the District Court to apply for the order to be enforced. If you do have to take your case to the District Court that increases the costs - which you might, just might be able to recover.

549 posts

Ultimate Geek
+1 received by user: 22


 
 
 
 


205 posts

Master Geek


  Reply # 207135 15-Apr-2009 18:11
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Cheers guys.  I've been doing a bit of reading today with regards to the changes in the Disputes Tribunal process.

  I've actually taken a case before the DT about 10 years ago and won.  It is a relatively easy informal process.

  It will be a bit of a challenge, but we geeks like that kind of thing eh?

 

28 posts

Geek


  Reply # 208288 21-Apr-2009 09:26
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InspectorGadget: Right.  I've had it with this ET box.

  I've just emailed Pete and said that unless he can provide a SW update that addresses the wandering clock, the freezes and the audio dropouts, I will be seeking a full refund of the $ which I have paid him.


  Anyone else want to join me?




Yeah it's return time for mine too. Bought it off freeviewshop so I'm gonna give them a chance to refund me first.

232 posts

Master Geek
+1 received by user: 1


  Reply # 208292 21-Apr-2009 09:29
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Let me know how you get on with Lars form Freeview shop - Will ethier follow in your footsteps if you are sucessfull

Cheers

29 posts

Geek


Reply # 208305 21-Apr-2009 10:17
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bronto:
InspectorGadget: Right.  I've had it with this ET box.

  I've just emailed Pete and said that unless he can provide a SW update that addresses the wandering clock, the freezes and the audio dropouts, I will be seeking a full refund of the $ which I have paid him.


  Anyone else want to join me?




Yeah it's return time for mine too. Bought it off freeviewshop so I'm gonna give them a chance to refund me first.


All the best guys!
 Don't give in to Lars, he will put up a fight.  You should persist with 'not fit for purpose', ‘within warranty period’ and that you ‘have tried everything reasonable to try and get the product to work properly’.  He will say its months old and he will only get $50 second hand for it or something similar - that's his problem.  It's their issue to take up with the manufacturer to fix the product, not ours.  Do it in writing too, he doesn’t like emails and would prefer to try and weasel out of it over the phone.  He first offered a partial refund because he said I’d caused some damaged to the case but I demanded a full one as I received it in that condition. 
I got a full refund after a long and sometimes intense ‘negotiation’ so good luck and don’t give in.
And then try and get a deal on the vantage.  It’s been good to me but i see it’s back at $499

Oh, you still have a chance for this deal 50% off deal  before the end of March.. do it.  http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=31358

DOH! it's April!! umm.. i'll go get another coffee Embarassed


232 posts

Master Geek
+1 received by user: 1


  Reply # 208308 21-Apr-2009 10:22
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Hi Mort,

Thanks for the advice.

Cheers

205 posts

Master Geek


  Reply # 208648 22-Apr-2009 19:25
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Peter has sent me a couple of emails.

He has a engineer in town this weekend and requires someone to lend him an amp/home theatre system that has the audio drop out issue, in order to fix the problem.   Any takers?

  The engineer is also here to get the PVR software working.


195 posts

Master Geek


  Reply # 208649 22-Apr-2009 19:28
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Welcome news, what City? (Cities?!)

205 posts

Master Geek


  Reply # 208653 22-Apr-2009 19:41
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Auckland.  He will have the engineer holed up in a hotel in Henderson to be precise. (hopefully feeding him coffee, cigarettes and telling him to burn the midnight oil)

If anyone can drop an Amp off to him or the engineer, he reckons it should help them get to the bottom of the problem.  I've told him to contact Lars at the Freeviewshop who has been compiling a list of erroring units..

51 posts

Master Geek


  Reply # 208910 24-Apr-2009 00:05
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I hope they are going to look into the PIXILATION problem too ;-)

205 posts

Master Geek


  Reply # 209072 24-Apr-2009 19:05
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Peter is now offering a free HD box in exchange for anyone willing to lend him an amp with the SPDIF audio drop out problem.

195 posts

Master Geek


  Reply # 209083 24-Apr-2009 19:50
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Well I have one in Wellington....

I think it might take a little more than an ET box!

49 posts

Geek


Reply # 209114 24-Apr-2009 23:20
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Come on you guys in Auckland with a Optical audio drop out problem on your amp from the ET box, its a chance to get this sorted.  Call Peter on 027 493 7025 if you can help.

The engineer is here also to witness the other issues affecting ET with the local environment.   You want PVR, you want this and that, its you last chance.   From my experience in dealing with China, I would say to get the engineer to come here and address the problems locally has been a very difficult.  NZ is a very small market and the sales quantities here are insignificant compared with most other countries.  Ive been to small cities in China that have 7million population!  NZ 4million compared with most other countries is small fry.

Put up your hand and give the guy a chance to get things fixed.  I have no problems myself but obviously others of you do.  Luckily, maybe I have a perfect receiver.  I dont have a SPIF amp, so I can't help with this.  
I have tried to get data from this forum with 1 or 2 responses to help solve problems.
Requests have left me highly frustrated and I have not been back here for at least 3 months.

I would say if no one fronts up to this request, then DONT BLEAT ABOUT THIS IN THE FUTURE.

Will the engineers visit be in vain???  

I T ' S    U P    T O    Y O U.            

116 posts

Master Geek
+1 received by user: 4

Trusted

  Reply # 209148 25-Apr-2009 09:35
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I have an amp with optical but no longer have an ET box. When I did have one I did not test it as the other problems made me disconnect it quick smart.

Happy to drop in for testing though.
Only 10 mins from henderson.

It an older Denon AVR 3200.
So not sure if it will display the fault.

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