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707 posts

Ultimate Geek
+1 received by user: 17


  Reply # 363101 4-Aug-2010 16:12
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bazzer: And while you're there, hassle them about the repeat program issue!


I would of. But it looks like JC Matthew is a 2 person operation, and the 2 people were not there!
I spoke to the general manager yesterday and arranged to drop the unit off today. JC Matthew is run out of the basement of a computer store. I labeled the box very carefully and copied my receipt so hopefully It will be sorted out soon.

I was told over the phone yesterday that it is likely a HDCP Handshaking issue. Will keep you posted as the situation progresses



707 posts

Ultimate Geek
+1 received by user: 17


  Reply # 364291 6-Aug-2010 15:11
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Just got off the phone with them. It turns out the unit has a faulty hdmi output. And the picture dropped out during testing.

They are going to replace it for me. Get to pick the new one up on Monday. Hopefully no more issues!



707 posts

Ultimate Geek
+1 received by user: 17


  Reply # 367067 13-Aug-2010 10:38
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Got the new box. No more issues. Old one must have just been a dud.

Very pleased with the service from JC Matthew.

3282 posts

Uber Geek
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Trusted

  Reply # 368085 16-Aug-2010 09:05
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Now if only they'd do something about repeat recordings being skipped.  Did you get any contact details for them?  I initally had good correspondence with them, but haven't heard anything lately.



707 posts

Ultimate Geek
+1 received by user: 17


  Reply # 368140 16-Aug-2010 11:18
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bazzer: Now if only they'd do something about repeat recordings being skipped.  Did you get any contact details for them?  I initally had good correspondence with them, but haven't heard anything lately.


Yeah would be great if they would fix that.


Lower ground floor , 111 Newton Rd. Newton, Auckland 1010. Phone 9484690

Ask to speak to the GM who's name is Austin.




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