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103 posts

Master Geek

Topic # 104903 22-Jun-2012 12:47
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Not a big issue but I logged onto my 2 degrees page today and when I check out the value packs section.. for some reason I only lists the $19 text pack.

Does this mean for some reason I am not eligible for the other $19 packs?

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Uber Geek
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  Reply # 644705 22-Jun-2012 12:56
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Or are you meaning these ones ?
They're still showing here.



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Ultimate Geek
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  Reply # 644711 22-Jun-2012 13:01
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They used to have a problem where you couldn't subscribe to some of the $19 packs through the website. You had to subscribe via text. I am not sure whether they have fixed the problem. Maybe they haven't.


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  Reply # 644737 22-Jun-2012 13:33
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wongtop: They used to have a problem where you couldn't subscribe to some of the $19 packs through the website. You had to subscribe via text. I am not sure whether they have fixed the problem. Maybe they haven't.

They haven't. You have to do it via SMS or call them.

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Master Geek

  Reply # 644765 22-Jun-2012 14:11
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that would explain it. thanks for the answers!

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Uber Geek
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  Reply # 644848 22-Jun-2012 16:49
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You will be able to buy via Your 2degrees and the Top-Up page, just not yet. We're working on it. :)

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Master Geek
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  Reply # 644850 22-Jun-2012 16:50
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Right now I struggling to get a top up to process correctly via the website to actually allow me to purchase anything, via the website or SMS.

2Degrees, your credit card based top up process, via a Corporate internet feed, on a supported browser is decidely sub-optimal.  The process keep processing and goes nowhere and does nothing, for at least 15 mins, where upon a second attempt elicits the same webpage tedium for zero results.

The Corporate feed is via TelstraClear and the Browser is Firefox 9/0/1 on XP.  Seems legitimate.

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

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