Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1126 posts

Uber Geek
+1 received by user: 135

Trusted
Subscriber

Topic # 105382 3-Jul-2012 13:10
Send private message

Hi all,

I have a problem where my phone is not able to connect to the 2 degrees network. I went to a store and they charged me $5 to do a sim swap. This didn't work, so they attempted to do another one, however, this also didn't work. My sim, the original sim swap and the second sim swap did not work in the stores phone. The stores sim does work in my phone, so, the sim swap was probably not needed, the problems seems to be "further up". After spending half an hour in the store, the phone was not working but I was told that it was probably because they did 2 swaps and it would work in about an hour. This was at 9:30 this morning, but, it is not currently working.

I did have a similar issue in January 2011, see here. The outcome of this was that after a few messages to 2 degrees care, it started working again and I was told this.

"Just to let you know Customer Support identified the system issue and it's now been resolved. It was a one-off problem that shouldn't happen again. Apologies for the inconvenience caused. "

Can someone look at this issue again and see if it is the same issue or advise the best way to get this working again?

Create new topic
1917 posts

Uber Geek
+1 received by user: 110


  Reply # 650034 3-Jul-2012 13:27

dolsen: Hi all,

I have a problem where my phone is not able to connect to the 2 degrees network. I went to a store and they charged me $5 to do a sim swap. This didn't work, so they attempted to do another one, however, this also didn't work. My sim, the original sim swap and the second sim swap did not work in the stores phone. The stores sim does work in my phone, so, the sim swap was probably not needed, the problems seems to be "further up". After spending half an hour in the store, the phone was not working but I was told that it was probably because they did 2 swaps and it would work in about an hour. This was at 9:30 this morning, but, it is not currently working.

I did have a similar issue in January 2011, see here. The outcome of this was that after a few messages to 2 degrees care, it started working again and I was told this.

"Just to let you know Customer Support identified the system issue and it's now been resolved. It was a one-off problem that shouldn't happen again. Apologies for the inconvenience caused. "

Can someone look at this issue again and see if it is the same issue or advise the best way to get this working again?


Have you tried a different phone?

501 posts

Ultimate Geek
+1 received by user: 80

Subscriber

  Reply # 650047 3-Jul-2012 13:37
Send private message

Have you tried forcing the phone to find the 2deg network in the network settings, ????





 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


1126 posts

Uber Geek
+1 received by user: 135

Trusted
Subscriber

  Reply # 650056 3-Jul-2012 13:45
Send private message

The store tried my sim, their replacement sim and the replacement replacement sim in the stores phone - did not work.
I have tried a known good (store sim with different number) in my phone, phone did work.

Manual registration against the network (second thing I tried after a reboot) does not work.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 650064 3-Jul-2012 14:07
Send private message

Were KI's attached to those SIMs?

4296 posts

Uber Geek
+1 received by user: 1812

Trusted
Subscriber

  Reply # 650073 3-Jul-2012 14:25
Send private message

johnr: Were KI's attached to those SIMs?


The shop SIM-swap SIMs have IMSI & KI but no MSISDN associated with them in the HLR.




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


1469 posts

Uber Geek
+1 received by user: 233

Trusted
2degrees

  Reply # 650087 3-Jul-2012 14:50
Send private message

dolsen: The store tried my sim, their replacement sim and the replacement replacement sim in the stores phone - did not work.
I have tried a known good (store sim with different number) in my phone, phone did work.

Manual registration against the network (second thing I tried after a reboot) does not work.


Sorry to hear this. I can see you called us and I'll take it up with Provisioning this side. 

BTW what phone make/model do you have?

Cheers
^POB




1126 posts

Uber Geek
+1 received by user: 135

Trusted
Subscriber

  Reply # 650088 3-Jul-2012 14:56
Send private message

2DegreesCare:
dolsen: The store tried my sim, their replacement sim and the replacement replacement sim in the stores phone - did not work.
I have tried a known good (store sim with different number) in my phone, phone did work.

Manual registration against the network (second thing I tried after a reboot) does not work.


Sorry to hear this. I can see you called us and I'll take it up with Provisioning this side. 

BTW what phone make/model do you have?

Cheers
^POB



Hi, it's a Huawei IDEOS X5.
The Sim number printed on the sim is the same as that shown in the my 2 degrees / PUK code screen.

501 posts

Ultimate Geek
+1 received by user: 80

Subscriber

  Reply # 650090 3-Jul-2012 15:04
Send private message

If you X5 is only lasting a day you can extend your battery life and remove all the preloaded stuff, mine now runs for 2 and 3/4 days with minimal use on one charge, previously it was about a day if lucky.

see www.huaweidevice.com DO THIS ALLL AT RISK OF VOIDING YOUR 2d warranty, but gingerbread is worth the upgrade.





1469 posts

Uber Geek
+1 received by user: 233

Trusted
2degrees

  Reply # 650105 3-Jul-2012 15:26
Send private message

Just checked with Provisioning who said they resolved this this morning. Have you tried rebooting your phone?

If it's still down try in another phone and PM the number printed on the SIM with your number and location.

Cheers
^POB



1126 posts

Uber Geek
+1 received by user: 135

Trusted
Subscriber

  Reply # 650112 3-Jul-2012 16:03
Send private message

2DegreesCare: Just checked with Provisioning who said they resolved this this morning. Have you tried rebooting your phone?

If it's still down try in another phone and PM the number printed on the SIM with your number and location.

Cheers
^POB


Hi,

have sent you the sim and location details. Provisioning may have said that they fixed it this morning, but, that was without it actually being fixed at any time. My understanding was that they advised the store person (who is the person they were talking to) that the reason that the 1st sim swap didn't work was that that sim was a bad sim, and the reason the 2nd sim swap didn't work was because the system was updating from the 1st sim swap and that the phone would start working after 30 - 60 minutes.





1126 posts

Uber Geek
+1 received by user: 135

Trusted
Subscriber

  Reply # 650212 3-Jul-2012 19:43
Send private message

The phone is now working. About 5:40 I reset the phone and manually selected the 2 Degrees network and it assoiated itself with the network. I had been trying this throughout the day without success, but, this time it worked. I've now selected for it to automatically select the network.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.