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576 posts

Ultimate Geek

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# 107371 10-Aug-2012 11:30
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We supposedly have a account manager but after 2 emails to them (bounced box full), call to customer service to chase, then another to complain (pass message onto his boss) and still no reply I am kinda hoping the nice people that monitor this forum can help.

All we have been trying to do is return a new business phone that has died for service/repair/replacement.  Two weeks of chasing for zero progress is poor service to business.


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1537 posts

Uber Geek

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2degrees

  # 670502 10-Aug-2012 11:33
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Hi Quinny

Sorry about that, please PM a contact name and number and I'll get onto the BiZCare team to call you back.

Cheers
^POB



576 posts

Ultimate Geek

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  # 670504 10-Aug-2012 11:35
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Hugs. Do appreciate the help. Boss is having a spaz over it and i knew I could rely on the good people here :)


 
 
 
 


3499 posts

Uber Geek

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  # 670505 10-Aug-2012 11:38
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Through a 2degrees business partner or direct?




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576 posts

Ultimate Geek

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  # 670514 10-Aug-2012 11:47
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Direct. Probably just my bad luck hitting multiple people away or something for last couple of weeks. Grumpy boss is making my life hell :D

1537 posts

Uber Geek

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2degrees

  # 670530 10-Aug-2012 12:12
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Thanks for the PM Quinny (can't PM you back)

I'm raising this with the Business Sales manager and BizCare team.

I'll keep an eye on it this end but please let me know if you don't receive a call back by 3pm today.

Cheers
^POB

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