Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1784 posts

Uber Geek
+1 received by user: 139


Topic # 107826 20-Aug-2012 15:24
Send private message

Topped up online, like I have ever since I got my 2D connection and .. it didn't work.

I had to delete and enter a new Visa Debit card as the saved one had just been cancelled due to a replacement card being issued. Completed the checkout process, got the 'transaction was successful and here is the transaction ID' and then clicked back on my account.

Balance: $11

Which I thought was odd, as it should have been $31.
So I checked the history - no top ups in the recent week or month.

Checked my online banking - $20 had been taken out of my account.

At this point I really wish I had taken a note of that transaction ID!

I do have a case logged with the 2D Help Desk, but wondering if anyone else has ever experienced this?
I have 9 days to sort it out before my $19 combo back tries to renew.

Create new topic
252 posts

Ultimate Geek
+1 received by user: 26


  Reply # 674638 20-Aug-2012 16:16
Send private message

My advise in these cases is also to check your online banking over the next couple of days to make sure the bank don't credit the money back in. I have seen it several times where the bank take the money out but don't give it to anybody and it is put back in the account the next day.

Not saying that is what has happenned here but definatily worth checking.

4027 posts

Uber Geek
+1 received by user: 1607

Trusted
Subscriber

  Reply # 674675 20-Aug-2012 17:28
Send private message

If you have logged it with customer care it will most likely be sorted in the next day or two, so don't panic.




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


 
 
 
 




1784 posts

Uber Geek
+1 received by user: 139


  Reply # 674935 21-Aug-2012 08:34
Send private message

Just received a conformation text this morning (8.31am) that my top up was successful.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.