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2866 posts

Uber Geek


  # 716975 14-Nov-2012 11:47
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it's been like this for a couple of weeks. I rebooted my router and the last game had no DC, so not sure if that has helped or not.




HTPC / Home automation (home assistant) enthusiast.




77 posts

Master Geek


  # 716990 14-Nov-2012 12:09
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Get him to check the ping meter when he's having issues - its a little bar top right, and see if it's fluctuating much.

Also you can dial into your router's web interface and check the bytes sent/received when he's having issues to see if there much other traffic going through - LoL should only consume 1-5 kilobytes per sec.

 
 
 
 




77 posts

Master Geek


  # 720161 20-Nov-2012 15:43
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Just so you know, the high latency has returned now - thought I'd wait several days when it came back to see if it was just temporary, but has been like this for quite a few days now.



77 posts

Master Geek


  # 725248 30-Nov-2012 17:35
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High latency seemed to be fixed soon after I made the previous post, was just waiting a few days to make sure it didn't come back - seems to be fine now thanks Snap!

112 posts

Master Geek


  # 725536 1-Dec-2012 16:05
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Latency to US west seems to be around 100~ higher for me, sadface

105 posts

Master Geek


  # 725538 1-Dec-2012 16:10
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Kiwiownage: Latency to US west seems to be around 100~ higher for me, sadface

Traceroutes to would be good :)

Potentially a less than optimal routing path.

112 posts

Master Geek


  # 725548 1-Dec-2012 16:51
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Tracing route to 12.129.254.216 over a maximum of 30 hops

1 <1 ms 4 ms <1 ms fritz.box [192.168.178.1]
2 8 ms 8 ms 8 ms 20.17.69.111.static.snap.net.nz [111.69.17.20]
3 5 ms 7 ms 8 ms 24.17.69.111.static.snap.net.nz [111.69.17.24]
4 * * * Request timed out.
5 * * * Request timed out.
6 19 ms 22 ms 19 ms xe-0-3-0-1037.mdr.core.snap.net.nz [111.69.27.66
]
7 22 ms 19 ms 22 ms 111-69-27-65.core.snap.net.nz [111.69.27.65]
8 201 ms 198 ms 198 ms te7-3.ccr01.sjc05.atlas.cogentco.com [38.122.92.
105]
9 200 ms 201 ms 201 ms te0-3-0-7.ccr22.sjc01.atlas.cogentco.com [154.54
.6.69]
10 223 ms 213 ms 212 ms te0-3-0-2.mpd22.lax01.atlas.cogentco.com [154.54
.25.189]
11 214 ms 213 ms 212 ms te3-4.ccr02.lax05.atlas.cogentco.com [154.54.3.1
0]
12 225 ms 231 ms 229 ms 192.205.35.5
13 232 ms 237 ms 229 ms cr2.la2ca.ip.att.net [12.122.84.218]
14 232 ms 226 ms 233 ms gar20.la2ca.ip.att.net [12.122.128.181]
15 229 ms 231 ms 228 ms 12-122-254-234.attens.net [12.122.254.234]
16 227 ms 231 ms 227 ms 206.16.68.46
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 
 
 
 




77 posts

Master Geek


  # 742868 10-Jan-2013 15:35
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The latency issue has returned now unfortunately - spiking from 150ms to 1500ms..

2866 posts

Uber Geek


  # 742892 10-Jan-2013 16:25
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SNAP-CHCH

Tracing route to 12.129.254.216 over a maximum of 30 hops

1 2 ms 1 ms 7 ms 192.168.1.1
2 18 ms 33 ms 30 ms 20.17.69.111.static.snap.net.nz [111.69.17.20]
3 15 ms 22 ms 11 ms 24.17.69.111.static.snap.net.nz [111.69.17.24]
4 * * * Request timed out.
5 * * * Request timed out.
6 32 ms 27 ms 25 ms xe-0-3-0-1037.mdr.core.snap.net.nz [111.69.27.66]
7 25 ms 30 ms 33 ms 111-69-27-65.core.snap.net.nz [111.69.27.65]
8 149 ms 151 ms 149 ms te7-3.ccr01.sjc05.atlas.cogentco.com [38.122.92.105]
9 150 ms 153 ms 150 ms te0-3-0-7.ccr22.sjc01.atlas.cogentco.com [154.54.6.69]
10 192 ms 190 ms 189 ms te0-2-0-1.ccr22.lax01.atlas.cogentco.com [154.54.5.70]
11 162 ms 167 ms 162 ms te0-1-0-4.ccr22.lax05.atlas.cogentco.com [154.54.29.202]
12 239 ms 231 ms 228 ms 192.205.35.5
13 * 209 ms 209 ms cr2.la2ca.ip.att.net [12.122.84.218]
14 233 ms 265 ms 221 ms gar29.la2ca.ip.att.net [12.122.129.241]
15 * 206 ms 212 ms 12.122.251.190
16 210 ms 204 ms 200 ms 206.16.68.46




HTPC / Home automation (home assistant) enthusiast.


/dev/null
9032 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 743095 10-Jan-2013 23:50
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Ugh this has been digging my head in, my flatmate has been experiencing high pingspikes making the game almost unplayable, I have almost tried everything on my end but also think it's on Snap's end.

*Sad Panda*

Edit: Since I don't play this, anyone know of any servers I can load up in Smokeping and track the latency  It seems that all the servers can't be pinged.




112 posts

Master Geek


  # 743982 13-Jan-2013 09:48
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It's not just league, its across all west coast US servers, averaging around 250 (normally 170-190~)

776 posts

Ultimate Geek

Trusted
Snap Internet

  # 744056 13-Jan-2013 13:09
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Hi guys,

We are currently investigating the high latency issues. Will keep you up to date as more information becomes available.

Thanks, ^AL




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



2866 posts

Uber Geek


  # 744070 13-Jan-2013 13:53
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I used to get 120-130 ms with orcon in chch, but ~200 ms with snap and also intermittent increased in game lag. I hope you can sort this out.




HTPC / Home automation (home assistant) enthusiast.


112 posts

Master Geek


  # 744072 13-Jan-2013 14:01
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Also twitch.tv is laggy as balls now :( can't even watch 480p streams when I used to watch the exact same stream on 1080p

2866 posts

Uber Geek


  # 744074 13-Jan-2013 14:02
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I find twitch.tv sometimes works nicely with 720p and at other times I can get video problems with a 480p stream, all within the same weekend.  This is more a bandwidth / quality of data issue than a latency issue though.




HTPC / Home automation (home assistant) enthusiast.


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