Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




214 posts

Master Geek
Inactive user


Topic # 111403 1-Nov-2012 20:58
Send private message

Hi all,

So....

got a phone call from nick 7 days ago, advising me that i have 7 days to get hooked up with another provider....

that was from request of the Residential Support.

upon asking why i was told it was cos of ringing up about line issues, that they have ran all the tests they could, they have raised too many faults and cant do anymore etc..

3 days short of my paid up month, termination order for 3 more days even tho my service with snap has been now terminated by them.

apart from getting no real answers about why my account was terminated.

3 years with snap and just get rang up and say seeya! aint very nice.




Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
561 posts

Ultimate Geek
+1 received by user: 62


  Reply # 710642 1-Nov-2012 21:01
Send private message

So what's the problem with the line?

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 710644 1-Nov-2012 21:03
Send private message

You must of called lots and supporting you as a customer was costing too much,

 
 
 
 


27 posts

Geek


  Reply # 710646 1-Nov-2012 21:06
Send private message

Interesting - As far as I've heard, usually ISPs will cut off a customer or give them notice usually as a last resort.

You said you had line issues - Did you have a technician out to see what the problem was?

I remember a post earlier on that seems to have disappeared about a fault you were experiencing. What happened there?



214 posts

Master Geek
Inactive user


  Reply # 710647 1-Nov-2012 21:07
Send private message

nothing to do with the service that snap provided, very high ratios periodically, very high hec errors and resyncs

this is a problem between my house and the Isam .

i guess the moral of the story is it dont matter what isp i go on the problem may or may not be there depending what it may be.



214 posts

Master Geek
Inactive user


  Reply # 710649 1-Nov-2012 21:08
Send private message

Scholarly: Interesting - As far as I've heard, usually ISPs will cut off a customer or give them notice usually as a last resort.

You said you had line issues - Did you have a technician out to see what the problem was?

I remember a post earlier on that seems to have disappeared about a fault you were experiencing. What happened there?


i pulled that post down on the day snap rang me to say see you later.

25378 posts

Uber Geek
+1 received by user: 5205

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 710650 1-Nov-2012 21:08
Send private message

Didn't you have 3 different DSL connections coming into your house?




214 posts

Master Geek
Inactive user


  Reply # 710652 1-Nov-2012 21:10
Send private message

sbiddle: Didn't you have 3 different DSL connections coming into your house?



yes and they are other peoples connection that lives in this house....



214 posts

Master Geek
Inactive user


  Reply # 710664 1-Nov-2012 21:12
Send private message

all in all the nature of the phone call from snap was rather rude to be honest. certainly not they way one would have handled it.

also i had done nothing wrong in the terms and conditions of the provider.



214 posts

Master Geek
Inactive user


  Reply # 710667 1-Nov-2012 21:15
Send private message

johnr: You must of called lots and supporting you as a customer was costing too much,


not every day, not every week.

if your lucky once a month if not once in 2 months, im sure there are worse than me out there, just ringing up just for the hell of it.

27 posts

Geek


  Reply # 710668 1-Nov-2012 21:16
Send private message

i guess the moral of the story is it dont matter what isp i go on the problem may or may not be there depending what it may be.


Well, if the common denominator isn't the ISP, and the ISPs you've tried include those on their own equipment within the exchange, the only problem left would be the internal wiring. If there are others living in the property who have their own connection (and having no problems) it would sound like it might be worth talking to your property manager/landlord to have the wiring looked at.
EDIT: I say this as you might have something as simple as a faulty jackpoint. I'm hoping for your sake that's what it is. :)

How did you isolate the whole household from the problem?



214 posts

Master Geek
Inactive user


  Reply # 710673 1-Nov-2012 21:20
Send private message

Scholarly:
i guess the moral of the story is it dont matter what isp i go on the problem may or may not be there depending what it may be.


Well, if the common denominator isn't the ISP, and the ISPs you've tried include those on their own equipment within the exchange, the only problem left would be the internal wiring. If there are others living in the property who have their own connection (and having no problems) it would sound like it might be worth talking to your property manager/landlord to have the wiring looked at.

How did you isolate the whole household from the problem?


my line comes out of the demarcation 2 meters down the wall into my router, new connection 3 years ago.

i do know before i hooked up with snap my brother just got his pair swapped out cos of an issue on it, im picking i ended up with that crappy pair, but i could be wrong.

he got the pair swapped for syncing etc....


I would have paid to get a new pair.



27 posts

Geek


  Reply # 710674 1-Nov-2012 21:21
Send private message

Okay, cool - So unless the jackpoint is faulty, you reckon there could be a faulty pair out on the pillar.
Did you end up getting a technician if you were confident of that?



214 posts

Master Geek
Inactive user


  Reply # 710677 1-Nov-2012 21:25
Send private message

Scholarly: Okay, cool - So unless the jackpoint is faulty, you reckon there could be a faulty pair out on the pillar.
Did you end up getting a technician if you were confident of that?


no i didnt get a tech out due to the fact i was running a 2nd line test with a diffirent modem to compare but when i rang to get a 2nd line test, all of 15 mins later Nick rang from snap to tell me i have 7 days to hook up with a new isp.

as for the jackpoint i have a double rj45 jack that has been terminated correctly, 1 for the adsl line and one goes to my lan.

from the demarc to the rj45 socket has a good connection for the length

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 710678 1-Nov-2012 21:27
Send private message

Did you ever swear at any of the staff?



214 posts

Master Geek
Inactive user


  Reply # 710679 1-Nov-2012 21:30
Send private message

johnr: Did you ever swear at any of the staff?


i never swore at anyone at snap, they are unable to really enlighten me with why they terminated me upon a 7 day notice via the phone.

further more my billing period is not over and i have no service from snap. disconnection notice for chrus is for the 3rd...

cant change isp's till the 3rd

 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel unveils the 8th Gen Intel Core Processor family for desktop
Posted 25-Sep-2017 19:45


Chow brothers plan to invest NZ$100 million in technology
Posted 24-Sep-2017 16:24


Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.