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214 posts

Master Geek
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Topic # 111403 1-Nov-2012 20:58
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Hi all,

So....

got a phone call from nick 7 days ago, advising me that i have 7 days to get hooked up with another provider....

that was from request of the Residential Support.

upon asking why i was told it was cos of ringing up about line issues, that they have ran all the tests they could, they have raised too many faults and cant do anymore etc..

3 days short of my paid up month, termination order for 3 more days even tho my service with snap has been now terminated by them.

apart from getting no real answers about why my account was terminated.

3 years with snap and just get rang up and say seeya! aint very nice.




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564 posts

Ultimate Geek
+1 received by user: 62


  Reply # 710642 1-Nov-2012 21:01
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So what's the problem with the line?

19282 posts

Uber Geek
+1 received by user: 2600
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  Reply # 710644 1-Nov-2012 21:03
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You must of called lots and supporting you as a customer was costing too much,

 
 
 
 


27 posts

Geek


  Reply # 710646 1-Nov-2012 21:06
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Interesting - As far as I've heard, usually ISPs will cut off a customer or give them notice usually as a last resort.

You said you had line issues - Did you have a technician out to see what the problem was?

I remember a post earlier on that seems to have disappeared about a fault you were experiencing. What happened there?



214 posts

Master Geek
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  Reply # 710647 1-Nov-2012 21:07
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nothing to do with the service that snap provided, very high ratios periodically, very high hec errors and resyncs

this is a problem between my house and the Isam .

i guess the moral of the story is it dont matter what isp i go on the problem may or may not be there depending what it may be.



214 posts

Master Geek
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  Reply # 710649 1-Nov-2012 21:08
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Scholarly: Interesting - As far as I've heard, usually ISPs will cut off a customer or give them notice usually as a last resort.

You said you had line issues - Did you have a technician out to see what the problem was?

I remember a post earlier on that seems to have disappeared about a fault you were experiencing. What happened there?


i pulled that post down on the day snap rang me to say see you later.

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Uber Geek
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Biddle Corp
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  Reply # 710650 1-Nov-2012 21:08
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Didn't you have 3 different DSL connections coming into your house?




214 posts

Master Geek
Inactive user


  Reply # 710652 1-Nov-2012 21:10
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sbiddle: Didn't you have 3 different DSL connections coming into your house?



yes and they are other peoples connection that lives in this house....



214 posts

Master Geek
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  Reply # 710664 1-Nov-2012 21:12
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all in all the nature of the phone call from snap was rather rude to be honest. certainly not they way one would have handled it.

also i had done nothing wrong in the terms and conditions of the provider.



214 posts

Master Geek
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  Reply # 710667 1-Nov-2012 21:15
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johnr: You must of called lots and supporting you as a customer was costing too much,


not every day, not every week.

if your lucky once a month if not once in 2 months, im sure there are worse than me out there, just ringing up just for the hell of it.

27 posts

Geek


  Reply # 710668 1-Nov-2012 21:16
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i guess the moral of the story is it dont matter what isp i go on the problem may or may not be there depending what it may be.


Well, if the common denominator isn't the ISP, and the ISPs you've tried include those on their own equipment within the exchange, the only problem left would be the internal wiring. If there are others living in the property who have their own connection (and having no problems) it would sound like it might be worth talking to your property manager/landlord to have the wiring looked at.
EDIT: I say this as you might have something as simple as a faulty jackpoint. I'm hoping for your sake that's what it is. :)

How did you isolate the whole household from the problem?



214 posts

Master Geek
Inactive user


  Reply # 710673 1-Nov-2012 21:20
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Scholarly:
i guess the moral of the story is it dont matter what isp i go on the problem may or may not be there depending what it may be.


Well, if the common denominator isn't the ISP, and the ISPs you've tried include those on their own equipment within the exchange, the only problem left would be the internal wiring. If there are others living in the property who have their own connection (and having no problems) it would sound like it might be worth talking to your property manager/landlord to have the wiring looked at.

How did you isolate the whole household from the problem?


my line comes out of the demarcation 2 meters down the wall into my router, new connection 3 years ago.

i do know before i hooked up with snap my brother just got his pair swapped out cos of an issue on it, im picking i ended up with that crappy pair, but i could be wrong.

he got the pair swapped for syncing etc....


I would have paid to get a new pair.



27 posts

Geek


  Reply # 710674 1-Nov-2012 21:21
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Okay, cool - So unless the jackpoint is faulty, you reckon there could be a faulty pair out on the pillar.
Did you end up getting a technician if you were confident of that?



214 posts

Master Geek
Inactive user


  Reply # 710677 1-Nov-2012 21:25
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Scholarly: Okay, cool - So unless the jackpoint is faulty, you reckon there could be a faulty pair out on the pillar.
Did you end up getting a technician if you were confident of that?


no i didnt get a tech out due to the fact i was running a 2nd line test with a diffirent modem to compare but when i rang to get a 2nd line test, all of 15 mins later Nick rang from snap to tell me i have 7 days to hook up with a new isp.

as for the jackpoint i have a double rj45 jack that has been terminated correctly, 1 for the adsl line and one goes to my lan.

from the demarc to the rj45 socket has a good connection for the length

19282 posts

Uber Geek
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  Reply # 710678 1-Nov-2012 21:27
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Did you ever swear at any of the staff?



214 posts

Master Geek
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  Reply # 710679 1-Nov-2012 21:30
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johnr: Did you ever swear at any of the staff?


i never swore at anyone at snap, they are unable to really enlighten me with why they terminated me upon a 7 day notice via the phone.

further more my billing period is not over and i have no service from snap. disconnection notice for chrus is for the 3rd...

cant change isp's till the 3rd

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