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19282 posts

Uber Geek
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  # 710682 1-Nov-2012 21:35
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Maybe someone from Snap would like to post and tell us their side of the story

27 posts

Geek


  # 710683 1-Nov-2012 21:36
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It sounds a little strange that you'd do that if you were confident that the household had been eliminated from the equation.
Nevertheless, it sounds like it's as johnr was saying - They've exhausted their support for you at some point.

I'm not sure I feel like I'm hearing everything there is to know about this notice period you've been given, being honest - If you were upfront and willing to get a technician out, it sounds like a regular fault-dispatch-resolution situation - How long has this issue been going on for?

 
 
 
 




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Master Geek
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  # 710688 1-Nov-2012 21:39
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Scholarly: It sounds a little strange that you'd do that if you were confident that the household had been eliminated from the equation.
Nevertheless, it sounds like it's as johnr was saying - They've exhausted their support for you at some point.

I'm not sure I feel like I'm hearing everything there is to know about this notice period you've been given, being honest - If you were upfront and willing to get a technician out, it sounds like a regular fault-dispatch-resolution situation - How long has this issue been going on for?


only recently this issue has been one the line up to 21 resyncs in 3 hours, router was unable to get a good resync then the problem went away.

then it came back afew days later, then went away.

i was due to get a tech out after the 2nd extended line test was done but never got that chance.



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Master Geek
Inactive user


  # 710690 1-Nov-2012 21:44
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with my father being a amateur radio operator and also a electronics Tech for police, fire, ambo's as well as doing other thing such as fixing tv's, microwaves and everything else. im pretty sure theres enough knowledge in the house for fault finding skills.

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Uber Geek
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  # 710693 1-Nov-2012 21:49
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I feel we are not hearing the full story from you AviZ, I have a hunch Snap has a completely different story and someone is telling porkies

BDFL - Memuneh
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  # 710694 1-Nov-2012 21:50
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AviZ: my line comes out of the demarcation 2 meters down the wall into my router, new connection 3 years ago.

i do know before i hooked up with snap my brother just got his pair swapped out cos of an issue on it, im picking i ended up with that crappy pair, but i could be wrong.

he got the pair swapped for syncing etc....


I would have paid to get a new pair.


To me it still sounds like it's a problem with the wiring. IIRC you were not willing to have a tech coming to look because it would cost if it was an internal fault. It could even be on the pole but since the tech didn't visit...








214 posts

Master Geek
Inactive user


  # 710695 1-Nov-2012 21:50
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johnr: I feel we are not hearing the full story from you AviZ, I have a hunch Snap has a completely different story and someone is telling porkies


well if they have a different story then they should tell me what the story is as ive said what they have told me in the nasty phone call.

 
 
 
 


19282 posts

Uber Geek
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  # 710697 1-Nov-2012 21:53
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I could be wrong, Happy to admit I am wrong but I suspect the number of calls to Snap are much higher than you are making out to be or something else has caused them to ask you to leave

Are you a Gamer?

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Geek


  # 710698 1-Nov-2012 21:53
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I'm finding it much more difficult to believe that a technician had been scheduled or even organised in the first place. Surely if this had been going on for a few days, stopping then happening again (few being 1-3 days in my mind), so about a week, you would've had a tech out sooner, knowing what you do about the household and the testing yourself and your dad could have done?



214 posts

Master Geek
Inactive user


  # 710699 1-Nov-2012 21:54
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freitasm:
AviZ: my line comes out of the demarcation 2 meters down the wall into my router, new connection 3 years ago.

i do know before i hooked up with snap my brother just got his pair swapped out cos of an issue on it, im picking i ended up with that crappy pair, but i could be wrong.

he got the pair swapped for syncing etc....


I would have paid to get a new pair.


To me it still sounds like it's a problem with the wiring. IIRC you were not willing to have a tech coming to look because it would cost if it was an internal fault. It could even be on the pole but since the tech didn't visit...




like i said im pritty sure i have the dodgy pair that chorus swapped out for my brother, i was willing to get a tech out after the 2nd line test.

infact the tech only lives 2 houses down from me i'll go ask him about my pair, see if he has any info to share.



214 posts

Master Geek
Inactive user


  # 710701 1-Nov-2012 21:56
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johnr: I could be wrong, Happy to admit I am wrong but I suspect the number of calls to Snap are much higher than you are making out to be or something else has caused them to ask you to leave

Are you a Gamer?


no im not a gamer im actually a linux hosting provider with dedicated servers at sharktech and staminus in the USA



BDFL - Memuneh
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  # 710702 1-Nov-2012 21:56
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AviZ:
freitasm:
AviZ: my line comes out of the demarcation 2 meters down the wall into my router, new connection 3 years ago.

i do know before i hooked up with snap my brother just got his pair swapped out cos of an issue on it, im picking i ended up with that crappy pair, but i could be wrong.

he got the pair swapped for syncing etc....


I would have paid to get a new pair.


To me it still sounds like it's a problem with the wiring. IIRC you were not willing to have a tech coming to look because it would cost if it was an internal fault. It could even be on the pole but since the tech didn't visit...




like i said im pritty sure i have the dodgy pair that chorus swapped out for my brother, i was willing to get a tech out after the 2nd line test.

infact the tech only lives 2 houses down from me i'll go ask him about my pair, see if he has any info to share.


If you were "willing to get a tech out after the 2nd line test." why didn't it happen then?

I don't believe we're being told the whole story here.





19282 posts

Uber Geek
Inactive user


  # 710704 1-Nov-2012 21:58
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AviZ:
johnr: I could be wrong, Happy to admit I am wrong but I suspect the number of calls to Snap are much higher than you are making out to be or something else has caused them to ask you to leave

Are you a Gamer?


no im not a gamer im actually a linux hosting provider with dedicated servers at sharktech and staminus in the USA




OK then well guess you don't complain about latency when it changes by 5 - 10ms



214 posts

Master Geek
Inactive user


  # 710706 1-Nov-2012 21:59
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Scholarly: I'm finding it much more difficult to believe that a technician had been scheduled or even organised in the first place. Surely if this had been going on for a few days, stopping then happening again (few being 1-3 days in my mind), so about a week, you would've had a tech out sooner, knowing what you do about the household and the testing yourself and your dad could have done?


no technician had been scheduled at that point as i was waiting for the 2nd line test to complete, i was told by someone at snap the first line test looked like it had a physical line issue but they couldnt point out where.



214 posts

Master Geek
Inactive user


  # 710707 1-Nov-2012 22:01
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johnr:
AviZ:
johnr: I could be wrong, Happy to admit I am wrong but I suspect the number of calls to Snap are much higher than you are making out to be or something else has caused them to ask you to leave

Are you a Gamer?


no im not a gamer im actually a linux hosting provider with dedicated servers at sharktech and staminus in the USA




OK then well guess you don't complain about latency when it changes by 5 - 10ms


latency wasnt the issue it was the continue resyncs and high error counts. it looked like the resyncs only really happend on a wet or cold night/day. any other night/day was fine

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