Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
27 posts

Geek


  # 710710 1-Nov-2012 22:10
Send private message

I can understand that there was a technician scheduled, but it doesn't make sense for Snap to schedule a technician while tests were being completed, which essentially puts you at a higher risk of the internal wiring fee freitasm mentioned - Surely it'd make more sense to await the results of a test prior to offically reporting a fault to Chorus.
Surely testing a second modem during the wet/cold day (during the period where the modem wouldn't get sync) would've proved the modem to be not the issue, which eliminates the requirement for the second line test?

I don't mean to be disrespectful, but I am certain now there is something here that you haven't told us - Were you reluctant to get a technician out due to the fees? Were there any calls that could've even been considered argumentative on your behalf?



214 posts

Master Geek
Inactive user


  # 710715 1-Nov-2012 22:15
Send private message

Scholarly: I can understand that there was a technician scheduled, but it doesn't make sense for Snap to schedule a technician while tests were being completed, which essentially puts you at a higher risk of the internal wiring fee freitasm mentioned - Surely it'd make more sense to await the results of a test prior to offically reporting a fault to Chorus.
Surely testing a second modem during the wet/cold day (during the period where the modem wouldn't get sync) would've proved the modem to be not the issue, which eliminates the requirement for the second line test?

I don't mean to be disrespectful, but I am certain now there is something here that you haven't told us - Were you reluctant to get a technician out due to the fees? Were there any calls that could've even been considered argumentative on your behalf?


no i didnt want to get a tech out due to the fact of the problem came and went, i wasnt looking forward to a tech saying when he turned up "ok its all fine" $270 later is what snap quoted me, however thus is the reason why i was trying for in depth info but got the chop instead.

 
 
 
 




214 posts

Master Geek
Inactive user


  # 710721 1-Nov-2012 22:18
Send private message

i would like snap to enlighten us about this as i requested residential management to phone me and they failed to do so, when i rang up the 2nd day of receiving the phone call all i was told was the discussion was final.

27 posts

Geek


  # 710725 1-Nov-2012 22:22
Send private message

Okay, that sounds fair. I would imagine it's difficult to pinpoint a fault like that on a hot day, and if you were unlucky enough to get a technician who wasn't particularly thorough (I've heard YMMV where techs are concerned) you may have been charged the fee.
Even in that worst case scenario, and you had to have a second technician out who fixed the issue, surely you could dispute the first fee, similar to what Varix's experience has been like? (http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=105744&page_no=38)

I suppose the risk is high for an issue which seems intermittent. And hey, you could've gotten the same technician out to your property twice - That's always a possibility.

EDIT: That all being said, none of this adds up to why you've been given the old heave ho. I asked earlier on if any calls had been argumentative with Snap - Did anything even remotely like that happen, ever?

1463 posts

Uber Geek

Trusted

  # 710727 1-Nov-2012 22:22
Send private message

All seems pretty darn strange to me!!

If all else fails: http://www.tdr.org.nz/



214 posts

Master Geek
Inactive user


  # 710733 1-Nov-2012 22:28
Send private message

well i guess out of 3 lines into the house the snap line was the only one with a poor line rate than the others aswell, been like that for afew years now. slowly got worse over time, lower speeds, high disconnection rates.

1463 posts

Uber Geek

Trusted

  # 710735 1-Nov-2012 22:34
Send private message

Don't think you can blame snap for local loop issues TBH; it's not their equipment.

 
 
 
 




214 posts

Master Geek
Inactive user


  # 710737 1-Nov-2012 22:36
Send private message

SamF: Don't think you can blame snap for local loop issues TBH; it's not their equipment.


who said i was blaming snap, im blaming the line.  theres fibre in and out of the exchange here, im all of 800 odd meters by footpath to the exchange, i can see it out my back door. directly inline with it

3385 posts

Uber Geek

Trusted

  # 710738 1-Nov-2012 22:41
Send private message

Just curious... you made a thread 2 years ago venting about snap.


"cant wait till my contract ends!!"


http://www.geekzone.co.nz/forums.asp?ForumId=90&TopicId=68317&page_no=3

I assume your contract since ended. Why not just move on?


1463 posts

Uber Geek

Trusted

  # 710741 1-Nov-2012 22:44
Send private message

AviZ:
SamF: Don't think you can blame snap for local loop issues TBH; it's not their equipment.


who said i was blaming snap, im blaming the line.  theres fibre in and out of the exchange here, im all of 800 odd meters by footpath to the exchange, i can see it out my back door. directly inline with it


My bad, reading that again I see what you were thinking now.  Sorry, too late :)




214 posts

Master Geek
Inactive user


  # 710742 1-Nov-2012 22:44
Send private message

sidefx: Just curious... you made a thread 2 years ago venting about snap.


"cant wait till my contract ends!!"


http://www.geekzone.co.nz/forums.asp?ForumId=90&TopicId=68317&page_no=3

I assume your contract since ended. Why not just move on?



it was terminated today by snap.

move on?

thats what im doing however it wont matter what isp i go with the fault locally between my house and the exchange still exists it has nothing to do with how any isp offers service to you.



1463 posts

Uber Geek

Trusted

  # 710743 1-Nov-2012 22:46
Send private message

I'm sure there's probably a good reason for it, but out of curiosity, why 3 internet connections into one house? Sharing not a big hit in your house? :D

19282 posts

Uber Geek
Inactive user


  # 710745 1-Nov-2012 22:49
Send private message

sidefx: Just curious... you made a thread 2 years ago venting about snap.


"cant wait till my contract ends!!"


http://www.geekzone.co.nz/forums.asp?ForumId=90&TopicId=68317&page_no=3

I assume your contract since ended. Why not just move on?



See more to the story



214 posts

Master Geek
Inactive user


  # 710746 1-Nov-2012 22:50
Send private message

SamF: I'm sure there's probably a good reason for it, but out of curiosity, why 3 internet connections into one house? Sharing not a big hit in your house? :D


my brother has a line.
my perants have a line.
and i have a line.

its all to do with ports that i want to open and someone else having that port such as port 113 and afew others to do with irc.



214 posts

Master Geek
Inactive user


  # 710751 1-Nov-2012 22:58
Send private message

johnr:
sidefx: Just curious... you made a thread 2 years ago venting about snap.


"cant wait till my contract ends!!"


http://www.geekzone.co.nz/forums.asp?ForumId=90&TopicId=68317&page_no=3

I assume your contract since ended. Why not just move on?



See more to the story


that post was 2 years old.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.