Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9


214 posts

Master Geek
Inactive user


  Reply # 710763 1-Nov-2012 23:24
Send private message

it also seems a tad weird that when i rang my new provider apparently yesterday at 10:45am someone rang up and canceled my provision, they told me it was at the customers request. abit ironic if you ask me.

BDFL - Memuneh
60250 posts

Uber Geek
+1 received by user: 11306

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 710786 2-Nov-2012 06:04
Send private message

AviZ: it also seems a tad weird that when i rang my new provider apparently yesterday at 10:45am someone rang up and canceled my provision, they told me it was at the customers request. abit ironic if you ask me.


I think you meant to say "coincidental" as in there's not much irony in a cancelled request...

Perhaps the new provider read the problems here on Geekzone and decided that until the line is fixed there is not much use making a connection live?

;)






 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


214 posts

Master Geek
Inactive user


  Reply # 710788 2-Nov-2012 06:12
Send private message

freitasm:
AviZ: it also seems a tad weird that when i rang my new provider apparently yesterday at 10:45am someone rang up and canceled my provision, they told me it was at the customers request. abit ironic if you ask me.


I think you meant to say "coincidental" as in there's not much irony in a cancelled request...

Perhaps the new provider read the problems here on Geekzone and decided that until the line is fixed there is not much use making a connection live?

;)




now why would telecom do that?

BDFL - Memuneh
60250 posts

Uber Geek
+1 received by user: 11306

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 710789 2-Nov-2012 06:14
Send private message

AviZ:
freitasm:
AviZ: it also seems a tad weird that when i rang my new provider apparently yesterday at 10:45am someone rang up and canceled my provision, they told me it was at the customers request. abit ironic if you ask me.


I think you meant to say "coincidental" as in there's not much irony in a cancelled request...

Perhaps the new provider read the problems here on Geekzone and decided that until the line is fixed there is not much use making a connection live?

;)



now why would telecom do that?


I was going to spell it out but thought the emoticon was giving away. I see it didn't hit, so I will write it out...

My post was sarcastic. A joke. It was probably clear to everyone but not to you, so here it is. A joke.





1312 posts

Uber Geek
+1 received by user: 171


  Reply # 711013 2-Nov-2012 15:20
Send private message

if all else fails move house?





188 posts

Master Geek
+1 received by user: 9

Subscriber

  Reply # 711102 2-Nov-2012 19:19
Send private message

Just reading Snap's Terms of Service. It appears that they might have some legal issues with this cancellation:
The only provisions allowing them to cancel a contract are:
3. We can terminate the provision of any service to you with thirty days written notice if a third party service provider or carrier does anything that prevents us from supplying that service to you on a commercially viable basis.

4. We can terminate this agreement, or the provision of any service to you immediately if you breach any term of this agreement or if we reasonably believe that you have supplied incorrect of misleading information to us.



Quite interesting.



214 posts

Master Geek
Inactive user


  Reply # 711104 2-Nov-2012 19:24
Send private message

savag3: Just reading Snap's Terms of Service. It appears that they might have some legal issues with this cancellation:
The only provisions allowing them to cancel a contract are:
3. We can terminate the provision of any service to you with thirty days written notice if a third party service provider or carrier does anything that prevents us from supplying that service to you on a commercially viable basis.

4. We can terminate this agreement, or the provision of any service to you immediately if you breach any term of this agreement or if we reasonably believe that you have supplied incorrect of misleading information to us.



Quite interesting.


yes well with being a customer for 3 years, i had done nothing wrong by the TOS. certainly no written notice outlining such issues. more to the point i was also $40 or so in credit



214 posts

Master Geek
Inactive user


  Reply # 711106 2-Nov-2012 19:27
Send private message

just cos someone rings up everytime theres a internet issue isnt really mean to just say go away youve got 7 days to leave.

1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 711116 2-Nov-2012 19:56
Send private message

Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.



214 posts

Master Geek
Inactive user


  Reply # 711119 2-Nov-2012 19:59
Send private message

im still waiting for a real answer from them, even tho i invited the management team to call me but i got passed on to nick whom again was nasty.

btw the line has been fixed. faulty crimps at the box on the street.

3502 posts

Uber Geek
+1 received by user: 1988

Trusted
Spark NZ

  Reply # 711122 2-Nov-2012 20:02
Send private message

ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.


It's not interesting or surprising at all... Snap, as a professional company KNOW they can't post anything about this issue publicly.

Unfortunately we're absolutely stuck with only hearing one side of this story.

Cheers - N


1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 711124 2-Nov-2012 20:04
Send private message

Talkiet:
ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.


It's not interesting or surprising at all... Snap, as a professional company KNOW they can't post anything about this issue publicly.

Unfortunately we're absolutely stuck with only hearing one side of this story.

Cheers - N

There isn't even a "we can't discuss this publicly but if you DM us we can look into this further for you" invitation.

3502 posts

Uber Geek
+1 received by user: 1988

Trusted
Spark NZ

  Reply # 711126 2-Nov-2012 20:09
Send private message

ahmad:
Talkiet:
ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.


It's not interesting or surprising at all... Snap, as a professional company KNOW they can't post anything about this issue publicly.

Unfortunately we're absolutely stuck with only hearing one side of this story.

Cheers - N

There isn't even a "we can't discuss this publicly but if you DM us we can look into this further for you" invitation.


I disagree. In this case I believe Snap are doing the right thing about not entering into an online discussion at all. That is my personal opinion.

I don't believe there's anything suspicious about them not posting in this thread, and I certainly don't think that it isn't a "good look".

Cheers - N


BDFL - Memuneh
60250 posts

Uber Geek
+1 received by user: 11306

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 711159 2-Nov-2012 22:01
Send private message

ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.


As Talkiet said, SNAP cannot and will not issue any public statement. Anything they say now could rightly be used as evidence of breach of privacy.

We are stuck with one side of the story - sadly one side I do not believe is the whole story,









214 posts

Master Geek
Inactive user


  Reply # 711163 2-Nov-2012 22:07
Send private message

freitasm:
ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.


As Talkiet said, SNAP cannot and will not issue any public statement. Anything they say now could rightly be used as evidence of breach of privacy.

We are stuck with one side of the story - sadly one side I do not believe is the whole story,





what is there not to believe.

ringing up complaining about line issues and speeds, comparing snaps service with the other 2 lines in the house, failing to get a tech.

this is why snap just said we dont want to deal with you anymore.

easy to get rid of a customer rather than actually help the customer and give pointers



1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12


Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02


Vocus works with NZ Police and telcos to stop scam calls
Posted 12-May-2018 11:12


Vista Group signs Aeon Entertainment, largest cinema chain in Japan
Posted 11-May-2018 21:41


New Privacy Trust Mark certifies privacy and customer control
Posted 10-May-2018 14:16


New app FIXR connects vehicle owners to top Mechanics at best prices
Posted 10-May-2018 14:13


Nutanix Beam gives enterprises control of the cloud
Posted 10-May-2018 14:09


D-Link ANZ launches Covr Seamless Wi-Fi System
Posted 10-May-2018 14:06


Telstra, Intel and Ericsson demonstrate a 5G future for esports
Posted 10-May-2018 13:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.