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BDFL - Memuneh
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  Reply # 711166 2-Nov-2012 22:12
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AviZ: what is there not to believe.

ringing up complaining about line issues and speeds, comparing snaps service with the other 2 lines in the house, failing to get a tech.


"Failing to get a tech". You're blaming Snap but you said before "no i didnt want to get a tech out due to the fact of the problem came and went, i wasnt looking forward to a tech saying when he turned up "ok its all fine"

I can't believe because there are contradictions in the story we've been told.




BDFL - Memuneh
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  Reply # 711168 2-Nov-2012 22:17
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Look, nothing personal. I am just playing Devil's Advocate because we only have one side of the story and it's not all clear.





 
 
 
 




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  Reply # 711172 2-Nov-2012 22:22
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freitasm:
AviZ: what is there not to believe.

ringing up complaining about line issues and speeds, comparing snaps service with the other 2 lines in the house, failing to get a tech.


"Failing to get a tech". You're blaming Snap but you said before "no i didnt want to get a tech out due to the fact of the problem came and went, i wasnt looking forward to a tech saying when he turned up "ok its all fine"

I can't believe because there are contradictions in the story we've been told.


thats right i refused to get a tech, but....

is this why i should have my account terminated?

an account that was in credit by a month?

there has been no contradictions.

there was faults when cold and wet, high errors and sync rates. these issues came and went by the next day or even afew hours the line became stable.

snap agreed that where wasnt any point in getting a tech out untill they ran more tests with another modem etc.

the night i tried another modem and got them to do another test on their request, then i got the phone call to get a new isp within 7 days as snap will no longer supply me a service.

reason they told me was that they had exhausted all avenues of fault finding and could no longer help me.

thats all i know and thats the truth.



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  Reply # 711197 2-Nov-2012 23:37
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Talkiet:
ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.


It's not interesting or surprising at all... Snap, as a professional company KNOW they can't post anything about this issue publicly.

Unfortunately we're absolutely stuck with only hearing one side of this story.

Cheers - N



I am guessing that they could correct them if anything the OP has said is incorrect. Not sure what the privacy laws are regarding this, or whether the OP needs to give them their permission first to discuss it, but the OP has voiced it publicly from their end, and it is a bit soap-boxy. Perhaps they are playing it safe, and are contacting the OP privately to get it resolved. But I don't think there is anything wrong with a company deciding to cancel a customers contract to provide services.

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  Reply # 711218 3-Nov-2012 07:41
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The op says the problem has been fixed and stated what was wrong. I'd say a tech has visited or the isp has called him and let him know.

Classic soap box to get an issue resolved? But not doing much for the op's integrity for future gk discussions?

Just my thoughts....

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  Reply # 711239 3-Nov-2012 09:32
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If the op is trying to maintain that he was terminated because snap could not be bothered pursuing the line fault any further, this makes no sense. If ISPs started dropping customers every time there was a line fault they would soon lose a small percentage of their customer base.

I too wonder if there is more to this story than we are being told but I guess we will never know.



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  Reply # 711418 3-Nov-2012 16:26
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ghettomaster: If the op is trying to maintain that he was terminated because snap could not be bothered pursuing the line fault any further, this makes no sense. If ISPs started dropping customers every time there was a line fault they would soon lose a small percentage of their customer base.

I too wonder if there is more to this story than we are being told but I guess we will never know.


well you know more than me.

like i keep saying they told me that they have exhausted all avenues and that i had to find a new isp.



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  Reply # 711423 3-Nov-2012 16:41
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cheers snap for putting a termination on my line then remove it, so much for getting a new isp....

another 7 or 8 day wait for telecom to bring back the service. if the termination was left on there i would have been hooked up by now..


unsure what snap are playing.

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  Reply # 711424 3-Nov-2012 16:43
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So you and Snap are a wedded couple again?



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  Reply # 711425 3-Nov-2012 16:45
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ahmad: So you and Snap are a wedded couple again?


no they are just messing with the line status making it hard to reconnect to someone else.

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  Reply # 711426 3-Nov-2012 16:46
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You and Snap need to get a room.



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  Reply # 711427 3-Nov-2012 16:48
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ahmad: You and Snap need to get a room.


no they needed to free up the line on the 1st or 24 hours from then.

they dont provide me with a service so why is there still a service order against my line

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  Reply # 711429 3-Nov-2012 16:53
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I really mean you guys need to get a room.

BDFL - Memuneh
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  Reply # 711447 3-Nov-2012 17:34
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I understand our ISP now is Telecom? Any problem you should contact Telecom then - including connection delays.





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  Reply # 711538 3-Nov-2012 22:23
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I think that there are cases for ISPs to disconnect customers, no idea if this really is one of them but I don't go assuming that the fractured parts of a half story that are being posted are anywhere near a complete picture.




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