Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
BDFL - Memuneh
65645 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #711166 2-Nov-2012 22:12
Send private message

AviZ: what is there not to believe.

ringing up complaining about line issues and speeds, comparing snaps service with the other 2 lines in the house, failing to get a tech.


"Failing to get a tech". You're blaming Snap but you said before "no i didnt want to get a tech out due to the fact of the problem came and went, i wasnt looking forward to a tech saying when he turned up "ok its all fine"

I can't believe because there are contradictions in the story we've been told.




BDFL - Memuneh
65645 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #711168 2-Nov-2012 22:17
Send private message

Look, nothing personal. I am just playing Devil's Advocate because we only have one side of the story and it's not all clear.





 
 
 
 




214 posts

Master Geek
Inactive user


  #711172 2-Nov-2012 22:22
Send private message

freitasm:
AviZ: what is there not to believe.

ringing up complaining about line issues and speeds, comparing snaps service with the other 2 lines in the house, failing to get a tech.


"Failing to get a tech". You're blaming Snap but you said before "no i didnt want to get a tech out due to the fact of the problem came and went, i wasnt looking forward to a tech saying when he turned up "ok its all fine"

I can't believe because there are contradictions in the story we've been told.


thats right i refused to get a tech, but....

is this why i should have my account terminated?

an account that was in credit by a month?

there has been no contradictions.

there was faults when cold and wet, high errors and sync rates. these issues came and went by the next day or even afew hours the line became stable.

snap agreed that where wasnt any point in getting a tech out untill they ran more tests with another modem etc.

the night i tried another modem and got them to do another test on their request, then i got the phone call to get a new isp within 7 days as snap will no longer supply me a service.

reason they told me was that they had exhausted all avenues of fault finding and could no longer help me.

thats all i know and thats the truth.



15461 posts

Uber Geek


  #711197 2-Nov-2012 23:37
Send private message

Talkiet:
ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.


It's not interesting or surprising at all... Snap, as a professional company KNOW they can't post anything about this issue publicly.

Unfortunately we're absolutely stuck with only hearing one side of this story.

Cheers - N



I am guessing that they could correct them if anything the OP has said is incorrect. Not sure what the privacy laws are regarding this, or whether the OP needs to give them their permission first to discuss it, but the OP has voiced it publicly from their end, and it is a bit soap-boxy. Perhaps they are playing it safe, and are contacting the OP privately to get it resolved. But I don't think there is anything wrong with a company deciding to cancel a customers contract to provide services.

1909 posts

Uber Geek

Subscriber

  #711218 3-Nov-2012 07:41
Send private message

The op says the problem has been fixed and stated what was wrong. I'd say a tech has visited or the isp has called him and let him know.

Classic soap box to get an issue resolved? But not doing much for the op's integrity for future gk discussions?

Just my thoughts....

285 posts

Ultimate Geek


  #711239 3-Nov-2012 09:32
Send private message

If the op is trying to maintain that he was terminated because snap could not be bothered pursuing the line fault any further, this makes no sense. If ISPs started dropping customers every time there was a line fault they would soon lose a small percentage of their customer base.

I too wonder if there is more to this story than we are being told but I guess we will never know.



214 posts

Master Geek
Inactive user


  #711418 3-Nov-2012 16:26
Send private message

ghettomaster: If the op is trying to maintain that he was terminated because snap could not be bothered pursuing the line fault any further, this makes no sense. If ISPs started dropping customers every time there was a line fault they would soon lose a small percentage of their customer base.

I too wonder if there is more to this story than we are being told but I guess we will never know.


well you know more than me.

like i keep saying they told me that they have exhausted all avenues and that i had to find a new isp.

 
 
 
 




214 posts

Master Geek
Inactive user


  #711423 3-Nov-2012 16:41
Send private message

cheers snap for putting a termination on my line then remove it, so much for getting a new isp....

another 7 or 8 day wait for telecom to bring back the service. if the termination was left on there i would have been hooked up by now..


unsure what snap are playing.

1937 posts

Uber Geek
Inactive user


  #711424 3-Nov-2012 16:43
Send private message

So you and Snap are a wedded couple again?



214 posts

Master Geek
Inactive user


  #711425 3-Nov-2012 16:45
Send private message

ahmad: So you and Snap are a wedded couple again?


no they are just messing with the line status making it hard to reconnect to someone else.

1937 posts

Uber Geek
Inactive user


  #711426 3-Nov-2012 16:46
Send private message

You and Snap need to get a room.



214 posts

Master Geek
Inactive user


  #711427 3-Nov-2012 16:48
Send private message

ahmad: You and Snap need to get a room.


no they needed to free up the line on the 1st or 24 hours from then.

they dont provide me with a service so why is there still a service order against my line

1937 posts

Uber Geek
Inactive user


  #711429 3-Nov-2012 16:53
Send private message

I really mean you guys need to get a room.

BDFL - Memuneh
65645 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #711447 3-Nov-2012 17:34
Send private message

I understand our ISP now is Telecom? Any problem you should contact Telecom then - including connection delays.





23020 posts

Uber Geek

Trusted
Subscriber

  #711538 3-Nov-2012 22:23
Send private message

I think that there are cases for ISPs to disconnect customers, no idea if this really is one of them but I don't go assuming that the fractured parts of a half story that are being posted are anywhere near a complete picture.




Richard rich.ms

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Vodafone mobile data plans with unlimited data
Posted 26-Feb-2020 06:55


Vodafone launches innovation initiatives to help businesses use 5G
Posted 26-Feb-2020 05:00


Ultimate Ears HYPERBOOM brings massive sound and extreme bass
Posted 25-Feb-2020 09:00


Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.