Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9


214 posts

Master Geek
Inactive user


  Reply # 713161 6-Nov-2012 21:11
Send private message

johnr:
quakeguy: Snap is legally prevented from making a comment on a user's situation in a public forum.


Not if the customer gives permission,


i give snap permission to comment on this as i feel that its really unjust and noone can really supply me a solid answer.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 713162 6-Nov-2012 21:12
Send private message

OMG have you called over 200 times in 3 years?

 
 
 
 


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 713163 6-Nov-2012 21:13
Send private message

AviZ:
johnr:
quakeguy: Snap is legally prevented from making a comment on a user's situation in a public forum.


Not if the customer gives permission,


i give snap permission to comment on this as i feel that its really unjust and noone can really supply me a solid answer.


Cool so someone at Snap should be able to comment but reading the post how you have called 200+ times in 3 years!

I am not dam well surprised they kicked you off!

Bet drinks were flowing that evening at the Snap HQ

3357 posts

Uber Geek
+1 received by user: 1776

Trusted
Spark NZ

  Reply # 713172 6-Nov-2012 21:15
Send private message

AviZ:[snip]
all i was told i had rang up 200 times, my reply was 200 time over? 3 years lol


Excuse me while I pick my jaw up off the ground...

200 times in 3 years.

200 times in approx 1100 days - so about once every 5.5 days?

More than once a week?

Are you sure you are using the right units? That sounds like... A. Lot.

I fail to understand why ANYONE would want to stay with a provider for three years if you had to phone them once a week.

Cheers - N

1348 posts

Uber Geek
+1 received by user: 159

Trusted

  Reply # 713174 6-Nov-2012 21:17
Send private message

Damn! I'm not getting my money's worth out of snap's helpdesk!! I'm gonna ring them right now and start using up the 200 calls I'm entitled to!!

20362 posts

Uber Geek
+1 received by user: 3871

Trusted
Subscriber

  Reply # 713176 6-Nov-2012 21:21
Send private message

I think I have called about 3 times, everything else was sorted out over twitter with their very responsive customer service. And that is including getting a faulty line that was causing considerably lower sync speeds than the other 2 connections that come into the house.




Richard rich.ms



214 posts

Master Geek
Inactive user


  Reply # 713177 6-Nov-2012 21:25
Send private message

Talkiet:
AviZ:[snip]
all i was told i had rang up 200 times, my reply was 200 time over? 3 years lol


Excuse me while I pick my jaw up off the ground...

200 times in 3 years.

200 times in approx 1100 days - so about once every 5.5 days?

More than once a week?

Are you sure you are using the right units? That sounds like... A. Lot.

I fail to understand why ANYONE would want to stay with a provider for three years if you had to phone them once a week.

Cheers - N


hey thats just the excuse they told me today. i probably called once or twice a month if your lucky, depending on what was happening such as suspended due to late payment, change plans etc.

its not ALL fault/issue calls

im sure theres alot of people that have rang up more than me!

as i said, snap did/ does nt offer a crap service however the problem was between my house and the exchange.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 713180 6-Nov-2012 21:27
Send private message

So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?



214 posts

Master Geek
Inactive user


  Reply # 713186 6-Nov-2012 21:31
Send private message

johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 713188 6-Nov-2012 21:33
Send private message

AviZ:
johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.


Not the point a invoice has a due date for a reason!


3357 posts

Uber Geek
+1 received by user: 1776

Trusted
Spark NZ

  Reply # 713189 6-Nov-2012 21:35
Send private message

johnr:
AviZ:
johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.


Not the point a invoice has a due date for a reason!



Actually, maybe he has a real point here...

I too would be upset if a company cut my service off the day after the due date on an invoice. Most companies give more than a single day between the due date and stopping service. At least for first and second offenses at least.

Cheers - N

(Unless it's an automated walled garden prison that's easy to get out of without having to run new external service orders etc - that's a fine way to encourage on time payments)



214 posts

Master Geek
Inactive user


  Reply # 713190 6-Nov-2012 21:36
Send private message

johnr:
AviZ:
johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.


Not the point a invoice has a due date for a reason!



maybe so, now your just going off topic.

1569 posts

Uber Geek
+1 received by user: 480

Subscriber

  Reply # 713199 6-Nov-2012 21:47
Send private message

AviZ:
johnr:
AviZ:
johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.


Not the point a invoice has a due date for a reason!



maybe so, now your just going off topic.


I disagree with this being off topic. If you repeatedly pay late and then have other issues with your account then I can understand why you got asked to find another ISP. Customers who only pay once they get suspended are a huge cost to a business.



214 posts

Master Geek
Inactive user


  Reply # 713206 6-Nov-2012 21:53
Send private message

Handle9:
AviZ:
johnr:
AviZ:
johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.


Not the point a invoice has a due date for a reason!



maybe so, now your just going off topic.


I disagree with this being off topic. If you repeatedly pay late and then have other issues with your account then I can understand why you got asked to find another ISP. Customers who only pay once they get suspended are a huge cost to a business.


and in this case like i said the reason given to me today was as above. my account is in credit and was charged on the 3rd $62 when i was terminated on the 1st.

now the whole late payment thing was went i was between jobs actually but noone can see into the future for being made redundant.

anyone selling their crystal ball?

Hawkes Bay
8477 posts

Uber Geek
+1 received by user: 4

Mod Emeritus
Trusted
Subscriber

  Reply # 713208 6-Nov-2012 21:55
Send private message

Freakin awesome.

Dude, you got dumped because you are high maintenance, call more than once a week for three years, seem impossible to please, don't pay on time, and think three copper lines that are kilometres long should perform identically across three different providers.

Why didn't Snap dump you earlier?

Can I get a hell yeah?




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.