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214 posts

Master Geek
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  Reply # 713161 6-Nov-2012 21:11
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johnr:
quakeguy: Snap is legally prevented from making a comment on a user's situation in a public forum.


Not if the customer gives permission,


i give snap permission to comment on this as i feel that its really unjust and noone can really supply me a solid answer.

19282 posts

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  Reply # 713162 6-Nov-2012 21:12
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OMG have you called over 200 times in 3 years?

 
 
 
 


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  Reply # 713163 6-Nov-2012 21:13
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AviZ:
johnr:
quakeguy: Snap is legally prevented from making a comment on a user's situation in a public forum.


Not if the customer gives permission,


i give snap permission to comment on this as i feel that its really unjust and noone can really supply me a solid answer.


Cool so someone at Snap should be able to comment but reading the post how you have called 200+ times in 3 years!

I am not dam well surprised they kicked you off!

Bet drinks were flowing that evening at the Snap HQ

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  Reply # 713172 6-Nov-2012 21:15
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AviZ:[snip]
all i was told i had rang up 200 times, my reply was 200 time over? 3 years lol


Excuse me while I pick my jaw up off the ground...

200 times in 3 years.

200 times in approx 1100 days - so about once every 5.5 days?

More than once a week?

Are you sure you are using the right units? That sounds like... A. Lot.

I fail to understand why ANYONE would want to stay with a provider for three years if you had to phone them once a week.

Cheers - N

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  Reply # 713174 6-Nov-2012 21:17
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Damn! I'm not getting my money's worth out of snap's helpdesk!! I'm gonna ring them right now and start using up the 200 calls I'm entitled to!!

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  Reply # 713176 6-Nov-2012 21:21
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I think I have called about 3 times, everything else was sorted out over twitter with their very responsive customer service. And that is including getting a faulty line that was causing considerably lower sync speeds than the other 2 connections that come into the house.




Richard rich.ms



214 posts

Master Geek
Inactive user


  Reply # 713177 6-Nov-2012 21:25
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Talkiet:
AviZ:[snip]
all i was told i had rang up 200 times, my reply was 200 time over? 3 years lol


Excuse me while I pick my jaw up off the ground...

200 times in 3 years.

200 times in approx 1100 days - so about once every 5.5 days?

More than once a week?

Are you sure you are using the right units? That sounds like... A. Lot.

I fail to understand why ANYONE would want to stay with a provider for three years if you had to phone them once a week.

Cheers - N


hey thats just the excuse they told me today. i probably called once or twice a month if your lucky, depending on what was happening such as suspended due to late payment, change plans etc.

its not ALL fault/issue calls

im sure theres alot of people that have rang up more than me!

as i said, snap did/ does nt offer a crap service however the problem was between my house and the exchange.

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  Reply # 713180 6-Nov-2012 21:27
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So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?



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Master Geek
Inactive user


  Reply # 713186 6-Nov-2012 21:31
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johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.

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  Reply # 713188 6-Nov-2012 21:33
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AviZ:
johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.


Not the point a invoice has a due date for a reason!


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  Reply # 713189 6-Nov-2012 21:35
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johnr:
AviZ:
johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.


Not the point a invoice has a due date for a reason!



Actually, maybe he has a real point here...

I too would be upset if a company cut my service off the day after the due date on an invoice. Most companies give more than a single day between the due date and stopping service. At least for first and second offenses at least.

Cheers - N

(Unless it's an automated walled garden prison that's easy to get out of without having to run new external service orders etc - that's a fine way to encourage on time payments)



214 posts

Master Geek
Inactive user


  Reply # 713190 6-Nov-2012 21:36
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johnr:
AviZ:
johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.


Not the point a invoice has a due date for a reason!



maybe so, now your just going off topic.

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  Reply # 713199 6-Nov-2012 21:47
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AviZ:
johnr:
AviZ:
johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.


Not the point a invoice has a due date for a reason!



maybe so, now your just going off topic.


I disagree with this being off topic. If you repeatedly pay late and then have other issues with your account then I can understand why you got asked to find another ISP. Customers who only pay once they get suspended are a huge cost to a business.



214 posts

Master Geek
Inactive user


  Reply # 713206 6-Nov-2012 21:53
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Handle9:
AviZ:
johnr:
AviZ:
johnr: So you had poor payment history as well, Another cost to the business chasing you for money

This gets better the more we hear!

Did you ever ask for credit?


late payments like as soon as it got suspended i paid lol

had the money its not like i didnt.


Not the point a invoice has a due date for a reason!



maybe so, now your just going off topic.


I disagree with this being off topic. If you repeatedly pay late and then have other issues with your account then I can understand why you got asked to find another ISP. Customers who only pay once they get suspended are a huge cost to a business.


and in this case like i said the reason given to me today was as above. my account is in credit and was charged on the 3rd $62 when i was terminated on the 1st.

now the whole late payment thing was went i was between jobs actually but noone can see into the future for being made redundant.

anyone selling their crystal ball?

Hawkes Bay
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  Reply # 713208 6-Nov-2012 21:55
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Freakin awesome.

Dude, you got dumped because you are high maintenance, call more than once a week for three years, seem impossible to please, don't pay on time, and think three copper lines that are kilometres long should perform identically across three different providers.

Why didn't Snap dump you earlier?

Can I get a hell yeah?




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