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1968 posts

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Topic # 113780 28-Jan-2013 11:28
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Been on the $19 Text Combo for a while now, and every month it would send me a reminder it was going to expire, a message saying it couldn't renew (if I didn't have the funds) and then a thank you once renewed.

My normal renewal time is around the 27th of the month and as I reached for my phone to make a call on Sunday I wondered if my pack was still alive. Checking the website I saw it wasn't so I topped up $25. At this point I normally get a top up successful txt and the renewal txt. Not receiving anything, I took a screen dump of the transaction ID and then went back to my account details.

My account showed that I now had all the benefits of the combo and I proceeded to make my call,

24 hours later I still have not received any of the txt messages I would normally get.

Have 2D stopped sending these?



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ajw

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  Reply # 752018 28-Jan-2013 14:29
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Why don't you ring their customer services to find out.



1968 posts

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+1 received by user: 157


  Reply # 752036 28-Jan-2013 14:59
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ajw: Why don't you ring their customer services to find out.


I have found this forum to be a better provider of answers than the helpdesk (I don't use twitter or facebook to ask on there)

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2degrees

  Reply # 752668 29-Jan-2013 14:20
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Hi, we haven't stopped low balance texts however, with the $19 Combos we will do our best to send you a text before your Combo Renewal Date to remind you to top-up and will also do our best to send you a text if your Combo Pack does not renew for any reason.  

You also have the option to turn off low balance texts for other packs and balances - http://www.2degreesmobile.co.nz/help/account-notifications

I'd advise setting a Monthly Auto-Top-Up the day before expiry so you know you should have enough credit for the pack to renew. 

If you want me to look into a particular issue please let me know. 

Cheers
^POB




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