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776 posts

Ultimate Geek
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Snap Internet

  Reply # 777844 11-Mar-2013 10:13
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Hi guys

Thanks for the feedback. We'll have a look to see if we can improve the wording on the availability tool.

Just to clarify - we have signed with Ultrafast Fibre but still need to set up a handover connection, the good news is that this is now in-flight and we should be in a position to offer UFB services in at least Hamilton & New Plymouth within a few months, followed by the other UFF areas in Q3. 

Maslink - great to see you enjoying your Ultra plan, and cheers for the feedback, will make sure to pass it on to the team ;)





Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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Ultimate Geek
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  Reply # 783025 17-Mar-2013 17:08
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Wow, Q3? I love you guys snap, but if someone else can actually supply me UFB with a good deal, then I'm outta here.





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  Reply # 783035 17-Mar-2013 17:26
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we should be in a position to offer UFB services in at least Hamilton & New Plymouth within a few months, followed by the other UFF areas in Q3.


Awesome news. That means that Hamilton should be available to have UFB services provided by Snap sometime in Q2. Already have fibre laid in front of house and the mini suburb now. Just waiting for entire Rototuna/Huntington to be upgraded which should be done by end of April. My house will have fibre available from 1st of May as per the website.

edit - damn MS Paint on XP!





Do whatever you want to do man.

  

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  Reply # 783739 19-Mar-2013 07:17
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RalphFromSnap:
Just to clarify - we have signed with Ultrafast Fibre but still need to set up a handover connection, the good news is that this is now in-flight and we should be in a position to offer UFB services in at least Hamilton & New Plymouth within a few months, followed by the other UFF areas in Q3. 


Hi Ralph,

Can you confirm when you'll be offering UFB in Palmerston North? The guy on the phone last night was helpful but didn't have full details. (Chrous installed the pipework early last year, but currently only Orcon is offering the service.)

My contract with TC is up, and I'm keen on moving to UFB - though I need to move now to a ADSL package until UFB is available.

Snap said they'll allow me to switch to a UFB plan from an ADSL plan without paying the break fee (unlike TC and Slingshot, but like Telecom), which is great but I don't want to be waiting most of the new 12-month contract period for UFB to become available (I signed onto the TC 12-month contract last Feb on the assumption that we would have a choice of UFB providers to choose from by the time the term ended.)

So, could you please let me know if you have some idea as to when you'll be offering UFB in PN or, if not, when you'll be able to confirm this information?

Also, what's the best way to find out how the UFB pricing works (eg, cost of additional data packs)? It seems like I need to enter an address that has access to UFB in the website's address finder to be able to do so, but I don't know where Snap UFB is already available!

Many thanks for your help.




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Snap Internet

  Reply # 783995 19-Mar-2013 16:32
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Hi Jonathan

Palmerston North is definitely on the roadmap for us in terms of UFB. Current plans would see us delivering services there May/June this year, so if you can hold out until then we'd love to have you!

We appreciate that we have a bit of work to do with our website to make it easier to navigate, but the data packs and options are priced exactly the same for UFB as they are for copper services, so you could just use your existing address, choose ADSL, and then you can see the pack prices.

Cheers
Ralph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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  Reply # 784023 19-Mar-2013 17:49
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RalphFromSnap: Hi Jonathan

Palmerston North is definitely on the roadmap for us in terms of UFB. Current plans would see us delivering services there May/June this year, so if you can hold out until then we'd love to have you!

We appreciate that we have a bit of work to do with our website to make it easier to navigate, but the data packs and options are priced exactly the same for UFB as they are for copper services, so you could just use your existing address, choose ADSL, and then you can see the pack prices.

Cheers
Ralph


Thanks for the response, Ralph. Good to know it's not too long away.

Just to confirm the advice I received from your call centre, though - if we signed up for ADSL at this point in time we can transfer to a UFB contract without a financial penalty?

I'm not too keen on carrying to fork out the additional $30 that TC charges for 40GB (meaning we'll be paying about $120 a month for 40GB!) even until May/June, so would like to move to Snap ADSL now rather than later...

Cheers
Jonathan



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Snap Internet

  Reply # 784052 19-Mar-2013 19:20
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Hi Jonathan

The advice from the team was right, we won't charge an ETCs if you move from ADSL to UFB mid-term. So I'd suggest a 2 year term (so you get the free FritzBox now), and when we arrive in Palmy you can go ahead and upgrade to one of our awesome UFB plans. Easy!

The call centre is open 24/7 or you can sign up on-line!

Cheers
Ralph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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Master Geek
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  Reply # 784063 19-Mar-2013 19:48
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Snap if I got fibre installed what would happen to my copper line phone service?
I was told to get fibre inside the house they use the copper cable to pull the fibre through the walls so does that mean the copper cable will be removed?

Most importantly I read that if you don't have dsl broadband because there are no ports available at the exchange and no roadside cabinet you can't get fibre. Is this correct?

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  Reply # 784309 20-Mar-2013 10:56
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RalphFromSnap: Hi Jonathan

The advice from the team was right, we won't charge an ETCs if you move from ADSL to UFB mid-term. So I'd suggest a 2 year term (so you get the free FritzBox now), and when we arrive in Palmy you can go ahead and upgrade to one of our awesome UFB plans. Easy!

The call centre is open 24/7 or you can sign up on-line!

Cheers
Ralph


Thanks for confirming that, Ralph - best to know now than to have the advice potentially contradicted at a later point!

I hadn't contemplated signing up for two years to get the router, as I had intended to use my existing modem/router at this point. My question is (and moderators feel free to shift this if this is hijacking this thread):

* if I sign up to ADSL now on a one year contract, at the point I transfer to UFB can I elect then to sign a two-year contract and choose either of those modem/routers?

Also, which of the two routers should I be selecting? I currently have a Netgear DGND3700, which I had intended to continue to use with UFB, but perhas this is the wrong idea.

Would the "free" modem/router work with my Netgear (with it being used as the router), or am I best to buy the more expensive Fritz modem/router and use this as both modem and router? (I note that the "free" one would not meet my immediate needs if used by itself as it only has two gigabit ports, whereas I need a min, of three.)

Many thanks for your time and advice.

Cheers
Jonathan

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  Reply # 785032 21-Mar-2013 15:12
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Hi Ralph

The fibre guys are due to move into our little street shortly as they have started at the end of the street, and I have received the first notification of them coming into the street, so I have a couple of questions :)

1) The enable website says that installation to the house etc is FREE, can you confirm this?
2) I already have the fritz 7340, so could you do a deal whereas I get the new fritz for free and I return the old one :)
3) I already have voip with 2talk so don't need that :P - but hows about giving me free utube in place of your voip deal :)

Hey, I know I cheeky in asking, but unless you ask you won't get (or might not get)

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Reply # 788198 27-Mar-2013 19:39
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Hi Ralph, 

I take it that Snap are no longer running their UFB promotion, seems surprising given people disgruntled waiting for Telecom to release their offer today. There's no mention of the promotion or additional data packs on the Snap website, even when going thru to the final stage of the process?
Was this a time limited promotion as I didnt see any end dates mentioned?



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Snap Internet

  Reply # 788243 27-Mar-2013 21:12
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Hi gmball

The Talker/Surfer was a limited time deal that has very recently ended. I couldn't possibly comment on another RSPs UFB offer but we did sign up a heap of new fibre customers today ;)

If you speak very nicely to the Call Centre team before the end of the month we should be OK to slide you a Talker or Surfer deal. Just say Ralph OK'ed it!

Cheers




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



346 posts

Ultimate Geek
+1 received by user: 58


Reply # 790026 31-Mar-2013 18:57
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RalphFromSnap: Hi gmball

The Talker/Surfer was a limited time deal that has very recently ended. I couldn't possibly comment on another RSPs UFB offer but we did sign up a heap of new fibre customers today ;)

If you speak very nicely to the Call Centre team before the end of the month we should be OK to slide you a Talker or Surfer deal. Just say Ralph OK'ed it!

Cheers


Thanks for the tip Ralph. Been pushed for time lately but got around to phoning the Snap team today. My sign up is now in play, looking forward to getting connected. Hopefully all straight forward from here on.

Thanks again!

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  Reply # 790034 31-Mar-2013 19:55
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heavyusr: Snap if I got fibre installed what would happen to my copper line phone service?
I was told to get fibre inside the house they use the copper cable to pull the fibre through the walls so does that mean the copper cable will be removed?

Most importantly I read that if you don't have dsl broadband because there are no ports available at the exchange and no roadside cabinet you can't get fibre. Is this correct?


Hi heayuser - if found you havent found answers elsewhere here are some quick responces to your questions from my point of view.

Chorus copper line services - if you dont need a Chorus copper line after your chorus fibre connection is installed then it can be disconnected from your house wireing by the installers and you can have it turned off by your provider (who ever it may be)

The copper cableing in your house is never pulled out (it is yours not the network companies) but the Chorus service feed cable from the road may be used to assit in pulling the new fibre connection through but in most cases will be left in, if in can be, even if it is being disconnected when the fibre connection is completed.

and lastly the Chorus fibre UFB network has nothing to do with the Chorus copper network, apart from shareing ducting etc - if you are within a built UFB build area then you can be connected to UFB even if you cant get DSL due to port availability


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Master Geek
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  Reply # 792749 3-Apr-2013 22:18
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InstallerUFB:
heavyusr: Snap if I got fibre installed what would happen to my copper line phone service?
I was told to get fibre inside the house they use the copper cable to pull the fibre through the walls so does that mean the copper cable will be removed?

Most importantly I read that if you don't have dsl broadband because there are no ports available at the exchange and no roadside cabinet you can't get fibre. Is this correct?


Hi heayuser - if found you havent found answers elsewhere here are some quick responces to your questions from my point of view.

Chorus copper line services - if you dont need a Chorus copper line after your chorus fibre connection is installed then it can be disconnected from your house wireing by the installers and you can have it turned off by your provider (who ever it may be)

The copper cableing in your house is never pulled out (it is yours not the network companies) but the Chorus service feed cable from the road may be used to assit in pulling the new fibre connection through but in most cases will be left in, if in can be, even if it is being disconnected when the fibre connection is completed.

and lastly the Chorus fibre UFB network has nothing to do with the Chorus copper network, apart from shareing ducting etc - if you are within a built UFB build area then you can be connected to UFB even if you cant get DSL due to port availability



So does chorus fibre UFB use roadside cabinet ports instead of using the ports at the telephone exchange?

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