You may find it's fairly simple to fix in your case to: Open the first jackpoint in the house and post a picture of the innards. You *MAY* just need to disconnect a couple of wires...
Bubb1ez: So why didn't Snap suggest either of these before I got connected?
Ive just tried 3rd phone jack and seen an increase to 31900kb/s. Db still showing as 12 in DSL tab.
To be honest I am not impressed. If Snap had told me I needed new wiring I would have post poned VDSL until I could afford to do so. Now I'm faced with my landlord not letting me have any wiring done.
Bubb1ez: This is the phone jack closest to the street. it is also the one i want to use. the other two are at the very back and internally they are very simple, nothing like this one.
nickb800: Yep, disconnect the two white wires and the blue & red ones, leaving you with just the two thickest wires - yellow and black. They should just pull out with a little bit of resistance
Worth making sure you keep the first photo above in a safe place on your computer to help you put things back together in a years time or whenever