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320 posts

Ultimate Geek

#115170 16-Mar-2013 08:22
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Currently with Snap and have 100gb data pack on top of the broadband and calling plan. That plan comes standard with 25gb so we end up with 125gb per month.

Is there a way to change it back to just 25gb per month. I see you can with a new account but cant see an option to on existing account.

Also if I go back to 25gb per month, so have no extra data do you still get the unlimited nights 1am to 7am.

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607 posts

Ultimate Geek

  #782593 16-Mar-2013 08:56
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Goto My Snap.
Next to the data packs, click Change.
Untick the data pack option you have to remove it.
Click make change now, or at end of billing cycle.

Or just call the 0800 BROADBAND number for them to do it.

I noticed they have restricted the "make change now" selection for some packs, which is a bit annoying.

Eg: I have 50GB, with 100GB pack. If I'm at 45GB and think I won't need the extra anymore, I can't choose to change it with the current billing cycle.

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