styxgeist: What actual process is followed for blocking IMEI's and also what verification if any that the person that is calling to block said IMEI is the actual owner of it. IE what is to stop me from calling up all the networks with my evil ex girlfriends IMEI and getting her phone blocked in spite?
The caller must be a 2degrees customer and must have account authority. We will not block devices if reported as a lost/stolen by a non-2degrees customer. They will be security ID'd either by providing their account PIN or answering appropriate security questions.
Care will need the following info -
Date the device lost/stolen
Any other notes that the customer wants to provide (e.g. police ref)
Please note that the handset must be reported stolen to 2degrees within 30 days.