2DegreesCare: The caller must be a 2degrees customer and must have account authority. We will not block devices if reported as a lost/stolen by a non-2degrees customer. They will be security ID'd either by providing their account PIN or answering appropriate security questions.
Care will need the following info -
Date the device lost/stolen
Any other notes that the customer wants to provide (e.g. police ref)
Please note that the handset must be reported stolen to 2degrees within 30 days.
So would it be fair to say that 2 degrees effectively either condones or turns a blind eye to phones that could be stolen, being used by customers on your network?