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159 posts

Master Geek

#115405 25-Mar-2013 09:49
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I'm a recent and unwilling subject of a breakin, which included a smartphone.  I didn't realise until now that Telecom and Vodafone have an arrangement where if a customer calls in and says "please block my phone from your networks, with IMEI # x", that the phone is now useless to anybody that wants to use that phone. Excellent.  That blocks things on Telecom and Vodafone.

As many of you no doubt know, 2 degrees does not honour this system. Reps I spoke to at Vodafone and Telecom were quick to point this out.  "Sort of makes the whole system pointless," joked a store rep.   "If you see a phone on trademe that says 2 degrees only - that's a stolen phone"

Best case, block the phones from your network.  If you're too cheap or busy to do that, why don't you at least inform the customers that they are using a stolen phone? I can get a URL for you if you're too busy to find that.

So, 2 degrees, I'm really disappointed in you. I hope you at least manage to slip in some extra fees on the thief's bill on my behalf.


[Moderator edit (MF): changed the subject to reflect actual discussion]

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159 posts

Master Geek

  #802635 20-Apr-2013 08:35
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Quick update. 

Yes, I can confirm 2D now lets you call up to get the phone blocked from their network, but only if you are a customer. Unlike my previous attempts, I was successful today in doing so over the phone.

Vodafone also lets you call up to get the phone blocked, but you may require some extra pleading to convince them to do it if you are not a customer.  They initially said they'd block it no problem, and confirmed it again a couple days later that it was still blocked.  Then a week later, they said they had no record of the block!  But apparently the block had been in place the entire time.

Of interest. If you have a EID block on Vodafone, but not on 2D, 2D stolen phones can roam on Vodafone networks without any problems.

Telecom lets you call up to get the phone blocked from their network, but only if you are a customer. I tried on a couple occasions to convince them to block a phone that didn't have Telecom SIM without any luck.

Until Telecom and 2D allow blocks from other carriers, it's pointless though. Thieves just have to change to one of the other carriers.  In the meantime, you should be very suspicious of 'Only works on 2D' or 'Only works on Telecom' phones on trade me. 

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