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Topic # 116609 4-May-2013 11:07
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Long time reader first time poster.

I was chained to Telstraclear for a year and couldnt take their crap speeds and cust service any more so I paid the early term fee and joined SNAP! VDSL Plan with additional 50 gig pack.

Here is a timeline

03/04/13 Rang Snap and booked in the job. Gave details for first payment. Was told to wait 5-10 days.

10/04/13 rang to check on progress. Was told "oh its a new connection?" I was like no I ordered a transfer. Told it will take another few days as they would now book Chorus to do the job so hadent actually done anything up to this point.

11/04/14 Received Fritzbox (round about day)

12/04/13 Rang again to see progress. Chorus have booked job for 14/04/13. Another pointless wait.

14/04/13 Chorus guy rang and said swapped over and that it is a great connection. Went home swapped to fritzbox and disappointingly saw speeds of 12d 7u. Rang Snap and was told that the number port still had not gone through and to give it another 2 days as this will affect speeds.

16/04/13 Rang Snap and told them landline still active. They tell me another 2 days.

18/04/13 Rang Snap and told that the port went through but I still have landline so they will ask Chorus to investigate again. Wait 2 days. Also discover that they didnt load the 50 gig onto my plan and had not charged me for the Fritzbox yet.

20/04/13 Rang Snap and was told that Chorus advise the line went dead and was transferred but I still have a landline.

23/04/13 Receive a txt saying my Fritzbox is ready to collect from Chch.??????

25/04/13 Snap advise me to ring Telstraclear and ask them why number port not gone through and are they still holding the line. Rang Telstra and they confirm that the line was transferred on the 22/04/13 but they escalate it to a team leader who rings me back the next day and confirms they are not providing me with landline service.

26/04/13 Rang Snap and advised that Telstraclear have not got the line. They advise that they are escalating to their team leader and will get back to me mid week.

04/05/13 Sick of waiting for a response back I ring Snap to hear that the Team Leader has not bothered to action or reply back to any progress on the escalation.

Chorus advised Snap I should be getting 20Mbit down as it is a good line and I am within 0.5 mile to the exchange.

I played with the SNMR numbers and managed to get 19Mbit down 7up but with no tweaks I sit on 12d 4-5u.

This is completely unnaceptable as it is apart from the upload speeds, ADSL speeds.

The line profile I am on is 8a I have a connection to Ikhanos.

FRITZ!BoxConnectionDSL Exchange8048 kbit/s16296 kbit/sDSL version 1.68.19.17DSL enabled  [1:04:35] VDSL2Ikanos  0.1 - H0 0 B500494B4E53 362E342E 01 What aggrevates me the most is the constant call back and nothing has happened.  Why am I paying for VDSL when I am slower than alot of ADSL customers with SNAP.  First speedtest on 14/04/13 

  

Tweaked with -60 SNRM.

    

Aaron.

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  Reply # 811136 4-May-2013 11:07
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 811146 4-May-2013 11:12
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Speeds look fine to me, Up-link is good as well compared to ADSL 6 X better

You may be 0.5km from exchange / cabinet but this does not mean the copper is running direct to the hardware, the copper run could be much longer

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  Reply # 811149 4-May-2013 11:23
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Please post your replies to the automated post - particularly your line stats and whether you have a master filter installed. Without these details there is absolutely nothing at all that anybody can do to help you.

If you don't have a master filter installed and your VDSL2 modem isn't plugged into a single jackpoint wired firectly to your demarc you need to sort out your internal wiring first by installing a master filter which is mandatory for VDSL2. You can call Snap who can arrange Chorus to do this for $199 or you can get a data installer or electrician to install one for you.

"0.5 mile" is 800m which is on the limit of good VDSL2 performance. At this distance it's more important than ever that your internal wiring is up to spec.


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Reply # 811152 4-May-2013 11:26
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Excuse me Biddle but that robot actually has a name! Peter Reader so please show some respect you don't want to hurt his feelings

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  Reply # 811157 4-May-2013 11:33
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I would kill for those speeds on my ADSL2+ connection... 









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  Reply # 811175 4-May-2013 12:53
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Sorry for the poor formatting It looked correct before I posted I am unsure as to why the pics are at the top of the OP.

I have located the live line coming into the house. I installed a filter/splitter 4 wire type and currently nothing is connected to the blue and white as we get VOIP through Snap.

I ran a new sheilded cat cable directly to the router jack point from the orange and white of the splitter/filter so there is no interference or loops or noise within the house.





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  Reply # 811176 4-May-2013 12:57
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Hi Peter Reader! Lol

- Your ISP and plan -Snap! 100gb with 50gb additional
- Type of connection (ADSL, ADSL2, VDSL) VDSL
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 



- Your general location (or street) Hamilton, Endeavour Avenue
- If you are rural or urban Rural with Telecom double door pit on our property
- If you know your connection is to an exchange, cabinet or conklin DSL Exchange Ikahnos
- If your connection is to a ULL or wholesale service Unsure
- If you have done an isolation test as per the link above Yes done.





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  Reply # 811177 4-May-2013 13:00
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Johnr and Tomgeek how is 12mbit down acceptable for VDSL? Were you joking?

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  Reply # 811178 4-May-2013 13:06
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Slashman: Johnr and Tomgeek how is 12mbit down acceptable for VDSL? Were you joking?


VDSL is not just downlink speed

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  Reply # 811181 4-May-2013 13:16
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Slashman: Johnr and Tomgeek how is 12mbit down acceptable for VDSL? Were you joking?


You clearly lack a understanding of how VDSL works compared to ADSL. As all DSL based services (with the exception of SHDSL) are best effort services it's an acceptable speed because there is no such thing as an "unacceptable" speed.

As your attenuation looks OK you've clearly got a massive bridge tap occuring somewhere or significant crosstalk on the line causing massive issues with all the high end carriers above 2.2MHz which is causing the degraded performance for both downstream and limiting the higher upstream frequencies. You'll probably see this very clearly on a bitloading graph.

If you're unhappy with that performance you can move back to ADSL2+, your downstream will increase significantly but you'll lose the benefit of the higher upstream speeds.

From that brief look at your stats it would indicate your issue is a wiring related one. Statistically most wiring related issues are within the premises, not outside within the Chorus network. is your master filter a VDSL2 rated one? Most of the 4 wire ones are only rated up to 2.2Mhz for ADSL2+ not up to 17Mhz+ for VDSL2.









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  Reply # 811182 4-May-2013 13:21
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johnr:
Slashman: Johnr and Tomgeek how is 12mbit down acceptable for VDSL? Were you joking?


VDSL is not just downlink speed


I appreciate that but it is also advertised, touted and sold as up to 5x faster than ADSL for those that cant get UFB yet so no I am not happy with those speeds as Upload for most people is the least important factor when wanting to go faster.



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  Reply # 811185 4-May-2013 13:27
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sbiddle:
Slashman: Johnr and Tomgeek how is 12mbit down acceptable for VDSL? Were you joking?


You clearly lack a understanding of how VDSL works compared to ADSL. As all DSL based services (with the exception of SHDSL) are best effort services it's an acceptable speed because there is no such thing as an "unacceptable" speed.

As your attenuation looks OK you've clearly got a massive bridge tap occuring somewhere or significant crosstalk on the line causing massive issues with all the high end carriers above 2.2MHz which is causing the degraded performance for both downstream and limiting the higher upstream frequencies. You'll probably see this very clearly on a bitloading graph.

If you're unhappy with that performance you can move back to ADSL2+, your downstream will increase significantly but you'll lose the benefit of the higher upstream speeds.

From that brief look at your stats it would indicate your issue is a wiring related one. Statistically most wiring related issues are within the premises, not outside within the Chorus network. is your master filter a VDSL2 rated one? Most of the 4 wire ones are only rated up to 2.2Mhz for ADSL2+ not up to 17Mhz+ for VDSL2.








I believe the advertising hype. I may not understand the exact intricacies of ADSL vs VDSL but what I do know is that it is supposed to be faster than ADSL.

My VDSL speeds are not faster than ADSL so there is clearly a problem and it isnt my understanding of the technology.

I read that the filter I have was suitable for VDSL but it was the one that was in the house already so I will definitely make sure I use the correct one. Besides that though, The filter isnt filtering anything, as I have said the demarc point to my house is under ground and from the first point I can get to it I have run it directly to the Fritzbox.

Sorry for sounding frustrated but I do have a fair understanding of the basics I am not an ignoramous wanting 60mb down speeds and having crap infrastructure on my property. Just something at least in line with what I was told it would be. IE high 20's.

I believe I have done all I can locally but I am being told those speeds are great and be happy with it.

I appreciate all help.

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  Reply # 811187 4-May-2013 13:44
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  Reply # 811188 4-May-2013 13:46
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Slashman:
I believe the advertising hype. I may not understand the exact intricacies of ADSL vs VDSL but what I do know is that it is supposed to be faster than ADSL.

My VDSL speeds are not faster than ADSL so there is clearly a problem and it isnt my understanding of the technology.



VDSL2 is capable of delivering faster speeds than ADSL2+ however due to a number of reasons this isn't always the case. You could be wiring issues within your home or with the copper MPF to your home that will mean this isn't the case, or you could simply be on the edge of the coverage or be affected by crosstalk within the multi pair MPF.

VDSL2 offers faster speeds by using 8Mhz of spectrum on a 8b profile and 17Mhz on a 17a line profile. Standard ADSL2+ uses 2.2MHz of spectrum. ADSL2+ splits this into 512 carriers that are 4.3125Khz wide, 8b VDSL2+ splits the 8Mhz into 2048 carriers that are 4.3125Khz wide.

Because higher frequency signals don't carry as far the distance VDSL2 will work over is limited. Using an 8Mhz profile you reach a point at around 1km from an ISAM where downstream performance will be worse than that of ADSL2+ due to the inability of the higher frequency carriers to carry data. Due to the bandplan differences between ADSL2+ and VDSL2 you'll see upstream stays well above what ADSL2+ can offer.

You've either got a wiring issue internally or externally affecting your connection or you're unlucky that you're on a borderline connection on the edge of the exchange coverage. Only ~45% of premises can get VDSL2 coverage and while netmap data collected during the cabinetisation project is pretty accurate, it's not a 100% guarantee of performance. Due to the greter levels of xDSL uptake over the last few years crosstalk has become an issue, something that's made worse the further away you are from the ISAM. Without knowing your exact street address it's not possible to know your exact situation or distance from the exchange.

If the issue isn't within your home there is very little that can be done, if you're only focussed on downstream speed and don't want the extra 5x upstream speed I suggest you move back to ADSL2+ for faster downstream.



 

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  Reply # 811200 4-May-2013 14:49
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Hi Slashman,

Our team will be in-touch with you directly soon, we have had your line on an anaylser and it does appear that there are some wiring issues (more than likely in your premiss) which is causing your line to sync at speeds lower than what we would expect based on the copper distance from you to the exchange.

Thanks,
TheRalph




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