Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


dan

dan

1177 posts

Uber Geek

Lifetime subscriber

#116767 9-May-2013 10:35
Send private message


So a few people have posted issues with SNAP VOIP + DTMF tones not working 

Im using the Fritzbox VDSL2 Broadband and Snap Plus Package with a uniden phone plugged into the router directly, not using its inbuilt DECT features.

Anyhow, under DTMF transmission on the Fritz Ralph said it should be set to Automatic.

Mine already was and ive noticed various issues calling some companies,

some examples:

AA 0800 500 444
State  0800 80 24 24

Also today, which is funny, this used to work fine, but now this is happening on the SNAP 0800 number, not responding to key presses.

I switched the DTMF from Automatic to "RTP or Inband" as suggest by Grudge, i find this does solve the problem with State insurance, but not the AA and not SNAP's 0800.

It seems like SNAP have recently changed something on their VOIP, as when you call a number, it BEEPS once then instantly connects, this behaviour is new.

Is anyone else finding the same as above with SNAP 0800 276 232 on VOIP no longer responding to key presses or have any other numbers which dont work?

Id like to log a fault with more information for them

thanks







Create new topic
sbiddle
29262 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #814410 9-May-2013 11:51
Send private message

Using Inband DTMF is always risky. It will only work using high quality codecs (G711 alaw / ulaw and G722) and won't work with compressed codecs such as G.729 

RFC2833 should always be the preferred option for DTMF in the VoIP world.

dan

dan

1177 posts

Uber Geek

Lifetime subscriber

  #814416 9-May-2013 11:55
Send private message

the only options you can choose on the Fritz for this i can find is below

Automatically
INFO, RTP or In-band
RTP or In-band
In-Band

 
 
 
 


eXDee
4025 posts

Uber Geek

Trusted

  #814742 9-May-2013 19:43
Send private message

I can confirm that my Pansonic KX-TG6722 connected to an analogue does not work with DTMF on Snap, AA and State insurance lines.

I just tried with the FritzFon app for android and that won't send through DTMF either.

I do not have any option on my "edit telephone number" page to change DTMF options. I can see several mentions in the sourcecode for this page however.

edit: Okay contacted Snap! who acknowledged the new firmware has no option to switch DTMF mode on that page, and will look into it more tomorrow.

I suggest calling up yourself, as if there are multiple accounts of the issue they can get a wider range of data.

grudge
266 posts

Ultimate Geek


  #815363 10-May-2013 17:07
Send private message

Just to clarify, I didn't suggest Inband, in fact the opposite as Inband is crap. I'd suggest RFC2833 as previously mentioned, but it seems the fritzbox doesn't have this choice ?

According to this page 
http://service.avm.de/support/en/skb/FRITZ-Box-7390-int/858:Diverting-incoming-calls-via-a-specific-number-call-through

You'd want the "INFO, RTP or in-band" option.
But I'm guessing that's the priority, it will try info, rtp then inband, depending on what the far end or the carrier allows.
So is Snap allowing RFC2833 ?

maverick
3594 posts

Uber Geek

Trusted
WorldxChange

  #815380 10-May-2013 17:39
Send private message

Mr Biddle is right using inband would not be something that you would want to have on by default on your service, a bit of a big oversight one would suggest, but being new to this you will probably need to give them time to sort some of the basics out, making a VOIP network perform to a PSTN equivalency takes a lot of work and expertise and not something you achieve by buying a bit of kit and providing dial tone.





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

dan

dan

1177 posts

Uber Geek

Lifetime subscriber

  #815396 10-May-2013 18:04
Send private message

grudge: Just to clarify, I didn't suggest Inband, in fact the opposite as Inband is crap. I'd suggest RFC2833 as previously mentioned, but it seems the fritzbox doesn't have this choice ?



sorry, i did remember your RFC as RTP when i changed the setting, probably because there was no RFC setting to choose

i did call SNAP they do seem to know about the issue, but didnt have any solution to it, however since their own 0800 number doesnt work now hopefully they will sort it soon



vexxxboy
3331 posts

Uber Geek


  #815426 10-May-2013 19:17
Send private message

they have has this problem for months.The AMI 0800 number wouldnt work for me, rang them and they fixed it and i have never had any problems with any 0800 number since.




Common sense is not as common as you think.


 
 
 
 


hads
391 posts

Ultimate Geek

Trusted

  #815432 10-May-2013 19:36
Send private message

maverick: Mr Biddle is right using inband would not be something that you would want to have on by default on your service, a bit of a big oversight one would suggest, but being new to this you will probably need to give them time to sort some of the basics out, making a VOIP network perform to a PSTN equivalency takes a lot of work and expertise and not something you achieve by buying a bit of kit and providing dial tone.



No idea about their VoIP but at least they can get a data network right :)




RalphFromSnap
776 posts

Ultimate Geek

Trusted
Snap Internet

  #815479 10-May-2013 20:52
Send private message

Hello!

Yes we are aware of this issue, it seems to be on the 7390 with the latest firmware? in anycase we will have this fixed very shortly and I'll post back here as soon as I have an update from our voice team.

Thansk
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



RHO01
3 posts

Wannabe Geek


  #815683 11-May-2013 11:09
Send private message

and the 7340 also....

dan

dan

1177 posts

Uber Geek

Lifetime subscriber

  #815684 11-May-2013 11:10
Send private message

Mine is 7390 with 84.05.22

chevrolux
4604 posts

Uber Geek

Trusted

  #815829 11-May-2013 16:43
Send private message

Yea this is a bit of a big oversight on Snap's behalf. A work mate swapped to Snap VDSL (on my suggestion) and opted for Snap VoIP as part of it. When they dial the Snap 0800 number there is a massive wait until it connects through and DTMF is just so hit and miss. I tried mucking around with the Fritz config but nothing really works.
I swapped them to 2Talk and everything is fine now lol...

My personal thoughts is that people who move to VoIP services should keep their voice services independent of the ISP. Makes moving around is so much easier. And with services like VFX it makes it easy for just about anyone to get on to VoIP stress free.

mercutio
1387 posts

Uber Geek


  #815863 11-May-2013 18:14
Send private message

chevrolux: Yea this is a bit of a big oversight on Snap's behalf. A work mate swapped to Snap VDSL (on my suggestion) and opted for Snap VoIP as part of it. When they dial the Snap 0800 number there is a massive wait until it connects through and DTMF is just so hit and miss. I tried mucking around with the Fritz config but nothing really works.
I swapped them to 2Talk and everything is fine now lol...

My personal thoughts is that people who move to VoIP services should keep their voice services independent of the ISP. Makes moving around is so much easier. And with services like VFX it makes it easy for just about anyone to get on to VoIP stress free.


i've been using wxc voip for a while, and they tried selling me broadband.  that said they didn't push when i said i wasn't interested.  but both 2talk and wxc are selling adsl connections as well.

and neither are that great imo.  wxc has a horrible user interface on their web site, whereas 2talk has quite a usable web  interface where you can easily check your call log etc.  wxc doesn't let you connect from two devices at once, 2talk does.  that said i trust the core voip infrastructure to work more reliably on wxc than 2talk, and phone calls is one of those areas where i really don't want issues.  i've experienced interconnect issues with people using voip before, where you can't even make phone calls between the two and you have to use a different phone, and it's one of the reasons i'd never to use an orcon voip service, as they seem to habitually break interconnects when customers churn off them from their own customers. -- mind you telecom used to break dns in a similar way, and it's probably from similar things happening where there's so central authority on where the phone number is meant to be.

there can also be one-way issues with voip, like when i call my friend in christchurch on telstraclear (phone number beginning with a 9) he always complains about me breaking up.  but the number of problems to telecom phone numbers  seems less.  i assume that telstraclear have their own phone system for some cable users, and it may be that it's routing via australia or something because it's cheaper, and hitting congestion / packet loss, but basically my solution is to im them over skype.

Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.