My 2nd day as a snap customer and I have spent more time on the phone in last 2 days than the last 18 months with my previous providor.
I have a new lightwave connection and previosuly was a world exchnage customer using a linksys box and the phone through the fibre and worked like a dream.
The snap connection and internet is 100% great.
My touch tone panasonic phone seems to have issues with SNAP or the Fritz nox.
While I can use and make calls , when you call say a bank and go in the phone banking system I can not make choices and go round and round in the menus.
I can't even select Technical support on the snap o800 number....lol..sigh.
I have spoken at length and have been informed that its a back end issue and they are working on it...but no time frame.
Has anyone else had this issue..?
Have people replaced the phone they use with something else that works ?
I asked if SNAP could make my old Linksys box work as it was wonderful with the voice...but no or if I made it work there was no support.
I am very frustrated by this as nearly every company you call has a system that expects phone input ....and some systems will keep going round and round until you make a choice and not just place you in a queue .
Help , any suggestions.
The support folks at SNAP have been great and tried things ..but I am very disappointed in the "System" so far as this is BASIC VOIP stuff and should just work.